--- title: 'Strategy & Operations, Client Experience at Finch Legal' canonical: 'https://feeny.ai/job/strategy-operations-client-experience-finch-legal-new-york-wr30dzah8qr0' type: 'job' last_seen: '2026-11-09' --- # Strategy & Operations, Client Experience at Finch Legal - **Company:** Finch Legal - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-09 - **Apply:** https://jobs.ashbyhq.com/finch-legal/1c1f8249-4365-4dee-a61c-881d53158442 ## Job description ## About Finch Our mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between. Since launching in April 2025, we’ve raised a [$20M Series A](https://sequoiacap.com/article/partnering-with-finch-ai-powered-justice) backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the [highest-volume personal injury firms](https://www.finchlegal.com/customers) across the country. Explore [life at Finch](https://app.notion.com/p/Life-at-Finch-32fe7a322002810cabf6f9547800f2a2?pvs=21) for more. ## What you’ll do You’ll own the work that turns a better client experience into stronger reviews and referrals. You’ll work across case managers, operations, engineering, and attorneys to find friction and ship fixes. - Listen directly to clients and frontline teams to understand where the experience breaks down and why. - Define the metrics that help us understand and improve client experience, with Google reviews and direct client referrals as key outcomes. - Break problems down from first principles, question assumptions, run focused operational tests, and read the results honestly. - Turn successful tests into repeatable processes. Own adoption and iteration, then make the improvements work reliably without depending on you. - Scope larger product improvements with engineering and build smaller tools, workflows, and prototypes yourself, starting with our AI client assistant. - Track reviews and referrals, explain what is driving changes, and use that evidence to set the next priorities. - Build trust across teams and drive implementation through people you don’t manage. What will make you successful You’ll likely thrive if you have - 2–5+ years in S&O, BizOps, consulting, or customer experience operations. - Direct experience working with end customers or frontline teams. - Evidence of building and shipping a tool, workflow, or prototype that people actually use. - Comfort working with data in SQL or advanced spreadsheets. - Empathy for clients, clear communication, and the ability to bring teams together around a problem. - A habit of learning quickly, testing ideas, and changing direction when the evidence calls for it. It’s a plus if you have - Experience in consumer health or insurance claims. - Familiarity with customer experience or communications tools such as Front, Twilio, or Zendesk. - Spanish language skills. - Experience building with AI tools such as Claude. This role may not be for you if - You prefer recommendations and presentations to shipping improvements. - You blame frontline teams rather than investigating the system around them. - You want to work at a distance from the people using what you build. What happens next All S&O applicants go through the same interview process: - Intro: An initial conversation about your background, motivation, and the role. - Interview: A deeper conversation about how you solve ambiguous problems, build systems, and drive work across teams. - Case Assignment: A practical exercise exploring your approach to an operational problem, from diagnosis and prioritization to implementation and measurement. - Onsite: A visit to our NYC office to meet the team, explore the work together, and have lunch. ## About Finch Legal ## Company Overview - **One-liner**: Finch Legal automates pre-litigation for plaintiff personal injury law firms by combining elite paralegals with AI agents to handle cases from intake through demand letters. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2024 - **Founders**: Viraj Bindra (Co-Founder & CEO), Ben Weems (CTO) ## Core Business - **Primary industry**: Legal Technology (LegalTech), Personal Injury Pre-Litigation Services - **Target customers**: Plaintiff personal injury law firms of all sizes (B2B) - **Mission/Purpose**: To empower personal injury firms to resolve cases faster, grow capacity, and serve more clients by putting pre-litigation on autopilot. ## Products & Services - **Pre-Litigation Autopilot (Platform-as-a-Service)**: A comprehensive service that takes over the entire pre-litigation workflow. This includes: - **24/7 Bilingual Intake**: Bilingual (English/Spanish) paralegals handle intake calls around the clock, qualifying leads and signing clients. - **Claims & Insurance**: Automated opening of insurance claims, sending representation letters, and tracking communications with adjusters. - **Medical Records Retrieval**: AI-assisted retrieval and organization of medical records from providers, with human oversight. - **Police & Investigation Reports**: Automated collection of police reports and incident records. - **Medical Chronologies**: Creation of litigation-grade, source-linked timelines from medical records. - **Demand Letter Creation**: AI-generated demand letters reviewed by legal professionals, designed to maximize settlement value. - **Client Treatment Check-ins**: Bi-weekly check-ins with clients to track treatment progress and secure records. - **Litigation Support**: Preparation of discovery requests, coordination of expert witnesses, deposition summaries, and mediation position statements. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric (Funding)**: Total Funding of **$23.7 Million** (Series A led by Redpoint, with participation from Sequoia Capital, among others). - **Seed Round**: Led by Sequoia Capital (April 2025). - **Series A**: $23.7M led by Redpoint (July 2025). - **Notable Investors**: Sequoia Capital (led by Alfred Lin), Redpoint, and angel investors including Tony Xu (CEO of DoorDash), Jason Boehmig (CEO of Ironclad), and Christopher Payne (Board Member for Robinhood). - **Growth Signals**: - Headcount grew **718.2% year-over-year** to 65 employees. - LinkedIn followers grew **1103.7% year-over-year**. - Claims client firms are growing **40% month over month** using Finch. - Recently expanded out of private access to partner with firms nationwide. - **12 active job postings** with strong quarterly growth (+71.4%). ## Competitive Advantages - **Hybrid Model**: Combines experienced legal operators (from firms like Morgan & Morgan) with cutting-edge AI agents, offering a level of service and accuracy that pure software or pure outsourcing can't match. - **End-to-End Integration**: Handles the entire pre-litigation lifecycle from intake to demand, acting as a fully outsourced team rather than a point solution. - **Seamless CMS Integration**: Works within a firm's existing Case Management System (CMS) like Filevine or Smokeball, requiring no new software to learn. - **Pay-for-Value Pricing**: Charges a flat fee per case (with an option to pay at settlement), which reduces financial risk for firms compared to hiring full-time staff. - **Enterprise-Grade Security**: SOC 2 certified with closed-loop large language models to protect PII. - **Elite Backing & Talent**: Founded by leaders from top tech companies (Google, DoorDash) and top plaintiff firms, with backing from Sequoia Capital. ## Strategic Focus - **Scaling Nationwide**: Moving from private access to serving personal injury firms across the United States. - **Product Expansion**: Continuing to develop the AI agent capabilities and litigation support offerings (discovery, expert witnesses, etc.). - **Deepening CMS Integrations**: Ensuring compatibility with the widest range of case management software. - **Talent Acquisition**: Aggressively hiring for engineering, legal operations, and sales roles to support rapid growth. ## Why Work Here - **High-Impact Role**: Engineers and operators work on a platform that directly increases access to justice for personal injury victims by making firms more efficient. - **Rapid Growth Stage**: Join a company that grew 718% in headcount in one year, offering immense opportunities for ownership, career growth, and impact. - **Strong Engineering Culture**: The team includes talent from Google, Stanford, and other top tech companies. The tech stack is modern (Python/Django, React, AWS, OpenAI). - **In-Person Collaboration**: Engineering roles are based in Manhattan, NYC, with a four-day in-office requirement (M-Th) designed for cross-functional collaboration and speed. - **Founding Engineer Experience**: Actively hiring "founding engineers" who will own major features from design to deployment, offering a rare chance to build the core platform of a fast-growing startup. - **Competitive Compensation**: Base salary of $150,000–$220,000 for engineers, well-above-market equity packages, and 100% coverage of medical, dental, and vision premiums. - **Perks**: Flexible PTO, in-office snacks and drinks, and a $100/month tooling stipend. - **Diverse Team**: Founders and key executives come from top-tier legal and tech backgrounds, creating a culture that values both operational excellence and technical innovation. ## Sources 1. [finchlegal.com](https://www.finchlegal.com/) 2. [finchlegal.com](https://www.finchlegal.com/engineering-careers) 3. [linkedin.com](https://www.linkedin.com/company/finchlegal) 4. [finchlegal.com](https://www.finchlegal.com/pre-litigation) ## Other roles at Finch Legal - [Product Manager](https://feeny.ai/job/product-manager-finch-legal-new-york-b7v4hjrnddc9) — New York, NY - [Revenue Operations](https://feeny.ai/job/revenue-operations-finch-legal-new-york-vyttraye5hfb) — New York, NY - [Strategy & Operations, Demands](https://feeny.ai/job/strategy-operations-demands-finch-legal-new-york-46akf3b5dgke) — New York, NY - [Strategy & Operations, Case Qualification](https://feeny.ai/job/strategy-operations-case-qualification-finch-legal-new-york-88c2ep8xxeg4) — New York, NY - [Account Executive](https://feeny.ai/job/account-executive-finch-legal-new-york-t2fzcpzfdbdf) — New York, NY - [Strategy & Operations](https://feeny.ai/job/strategy-operations-finch-legal-new-york-ht15r9nfdcz5) — New York, NY - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-finch-legal-new-york-yv57w19dvvez) — New York, NY - [Member of Technical Staff, Applied AI](https://feeny.ai/job/member-of-technical-staff-applied-ai-finch-legal-new-york-8m5kyyy9zw0t) — New York, NY - [Member of Technical Staff](https://feeny.ai/job/member-of-technical-staff-finch-legal-new-york-2n6xdwzmmd41) — New York, NY - [Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST](https://feeny.ai/job/legal-intake-specialist-bilingual-english-spanish-12pm-10pm-est-finch-legal-p2sxw5a5dj26)