---
title: 'Strategy & Operations at Finch Legal'
canonical: 'https://feeny.ai/job/strategy-operations-finch-legal-new-york-ht15r9nfdcz5'
type: 'job'
last_seen: '2026-11-02'
---

# Strategy & Operations at Finch Legal

- **Company:** Finch Legal
- **Location:** New York, NY
- **Compensation:** $100k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/finch-legal/e5fc1962-c077-45f6-879d-b58e6bfb5d5c

## Job description

## About Finch

Our mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between. Since launching in April 2025, we’ve raised a [$20M Series A](https://sequoiacap.com/article/partnering-with-finch-ai-powered-justice) backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the [highest-volume personal injury firms](https://www.finchlegal.com/customers) across the country. Explore [life at Finch](https://app.notion.com/p/Life-at-Finch-32fe7a322002810cabf6f9547800f2a2?pvs=21) for more.

A note from Viraj Hi there, I’m [Viraj](https://www.linkedin.com/in/vrjbndr/), co-founder at Finch. We’re building the operational engine that powers the best consumer law firms in the country. Strategy & Operations sits at the center of that work: the team identifies our most important problems and opportunities, then builds and tests the workflows, playbooks, and systems that help us grow. We’re looking for someone who can understand how work gets done, identify friction, and build better ways of operating for firms, clients, and our internal teams. You’ll partner with Product & Engineering, Growth, and Legal Ops. A note on our open roles: We’re almost always looking for great people to join this team, so you may see several similar S&O postings. They share the same core profile and scope; each highlights different problems you could work on. Apply to whichever interests you most. You only need to apply once – all applications are reviewed together.

## What you’ll do

You’ll need to move comfortably between strategy and execution, pairing analytical rigor with care for the legal operators doing the work.

- Analyze workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across the business.
- Design scalable processes, playbooks, and standards that clarify ownership, improve consistency, and support more predictable case outcomes.
- Define interfaces and communication models that help firms assign work, clients understand what is happening, and internal teams execute effectively.
- Partner with Product & Engineering to translate operational needs into tools, automations, and app experiences that support high-quality execution.
- Develop metrics and visibility into performance so teams can spot operational risks, understand what is working, and measure progress.
- Lead experiments and cross-functional implementation, moving from a proposed solution to a working process that people can use.
- Test and refine those systems as case volumes grow, firm needs evolve, and new product capabilities come online, helping Finch scale without losing the human touch firms and clients depend on.

What will make you successful You’ll likely thrive if you have

- 2-5+ years of experience in a problem-solving role, such as consulting, BizOps, or strategy.
- Experience building systems or teams from zero to one, including turning an ambiguous problem into something that works in practice.
- Strong analytical and structured problem-solving skills: you can understand a workflow, identify what matters, and define how to measure improvement.
- The ability to zoom out to set direction and dive into the details to execute.
- A working style grounded in urgency, ownership, and collaboration across functions.
- A deep concern for client experience and operational excellence, with the empathy to understand the needs of attorneys, clients, and internal teams.

It’s a plus if you have

- Experience improving complex workflows that involve customers, operating teams, and technology.
- Experience partnering with product and engineering teams to build tools or automate operational work.

This role may not be for you if

- You prefer a role where the roadmap, process, and success metrics are already defined.
- You are looking for a narrow remit rather than meaningful ownership across a fast-moving team.
- You prefer making recommendations to taking responsibility for implementing, testing, and improving them.

What happens next We run a human, efficient process. That generally includes:

- Intro: An initial conversation about your background, motivation, and the role.
- Interview: A deeper conversation about how you solve ambiguous problems, build systems, and drive work across teams.
- Case Assignment: A practical exercise exploring your approach to an operational problem, from diagnosis and prioritization to implementation and measurement.
- Onsite: A visit to our NYC office to meet the team, explore the work together, and have lunch.

## About Finch Legal

## Company Overview
- **One-liner**: Finch Legal automates pre-litigation for plaintiff personal injury law firms by combining elite paralegals with AI agents to handle cases from intake through demand letters.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Viraj Bindra (Co-Founder & CEO), Ben Weems (CTO)

## Core Business
- **Primary industry**: Legal Technology (LegalTech), Personal Injury Pre-Litigation Services
- **Target customers**: Plaintiff personal injury law firms of all sizes (B2B)
- **Mission/Purpose**: To empower personal injury firms to resolve cases faster, grow capacity, and serve more clients by putting pre-litigation on autopilot.

## Products & Services
- **Pre-Litigation Autopilot (Platform-as-a-Service)**: A comprehensive service that takes over the entire pre-litigation workflow. This includes:
    - **24/7 Bilingual Intake**: Bilingual (English/Spanish) paralegals handle intake calls around the clock, qualifying leads and signing clients.
    - **Claims & Insurance**: Automated opening of insurance claims, sending representation letters, and tracking communications with adjusters.
    - **Medical Records Retrieval**: AI-assisted retrieval and organization of medical records from providers, with human oversight.
    - **Police & Investigation Reports**: Automated collection of police reports and incident records.
    - **Medical Chronologies**: Creation of litigation-grade, source-linked timelines from medical records.
    - **Demand Letter Creation**: AI-generated demand letters reviewed by legal professionals, designed to maximize settlement value.
    - **Client Treatment Check-ins**: Bi-weekly check-ins with clients to track treatment progress and secure records.
- **Litigation Support**: Preparation of discovery requests, coordination of expert witnesses, deposition summaries, and mediation position statements.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric (Funding)**: Total Funding of **$23.7 Million** (Series A led by Redpoint, with participation from Sequoia Capital, among others).
    - **Seed Round**: Led by Sequoia Capital (April 2025).
    - **Series A**: $23.7M led by Redpoint (July 2025).
- **Notable Investors**: Sequoia Capital (led by Alfred Lin), Redpoint, and angel investors including Tony Xu (CEO of DoorDash), Jason Boehmig (CEO of Ironclad), and Christopher Payne (Board Member for Robinhood).
- **Growth Signals**:
    - Headcount grew **718.2% year-over-year** to 65 employees.
    - LinkedIn followers grew **1103.7% year-over-year**.
    - Claims client firms are growing **40% month over month** using Finch.
    - Recently expanded out of private access to partner with firms nationwide.
    - **12 active job postings** with strong quarterly growth (+71.4%).

## Competitive Advantages
- **Hybrid Model**: Combines experienced legal operators (from firms like Morgan & Morgan) with cutting-edge AI agents, offering a level of service and accuracy that pure software or pure outsourcing can't match.
- **End-to-End Integration**: Handles the entire pre-litigation lifecycle from intake to demand, acting as a fully outsourced team rather than a point solution.
- **Seamless CMS Integration**: Works within a firm's existing Case Management System (CMS) like Filevine or Smokeball, requiring no new software to learn.
- **Pay-for-Value Pricing**: Charges a flat fee per case (with an option to pay at settlement), which reduces financial risk for firms compared to hiring full-time staff.
- **Enterprise-Grade Security**: SOC 2 certified with closed-loop large language models to protect PII.
- **Elite Backing & Talent**: Founded by leaders from top tech companies (Google, DoorDash) and top plaintiff firms, with backing from Sequoia Capital.

## Strategic Focus
- **Scaling Nationwide**: Moving from private access to serving personal injury firms across the United States.
- **Product Expansion**: Continuing to develop the AI agent capabilities and litigation support offerings (discovery, expert witnesses, etc.).
- **Deepening CMS Integrations**: Ensuring compatibility with the widest range of case management software.
- **Talent Acquisition**: Aggressively hiring for engineering, legal operations, and sales roles to support rapid growth.

## Why Work Here
- **High-Impact Role**: Engineers and operators work on a platform that directly increases access to justice for personal injury victims by making firms more efficient.
- **Rapid Growth Stage**: Join a company that grew 718% in headcount in one year, offering immense opportunities for ownership, career growth, and impact.
- **Strong Engineering Culture**: The team includes talent from Google, Stanford, and other top tech companies. The tech stack is modern (Python/Django, React, AWS, OpenAI).
- **In-Person Collaboration**: Engineering roles are based in Manhattan, NYC, with a four-day in-office requirement (M-Th) designed for cross-functional collaboration and speed.
- **Founding Engineer Experience**: Actively hiring "founding engineers" who will own major features from design to deployment, offering a rare chance to build the core platform of a fast-growing startup.
- **Competitive Compensation**: Base salary of $150,000–$220,000 for engineers, well-above-market equity packages, and 100% coverage of medical, dental, and vision premiums.
- **Perks**: Flexible PTO, in-office snacks and drinks, and a $100/month tooling stipend.
- **Diverse Team**: Founders and key executives come from top-tier legal and tech backgrounds, creating a culture that values both operational excellence and technical innovation.

## Sources
1. [finchlegal.com](https://www.finchlegal.com/)
2. [finchlegal.com](https://www.finchlegal.com/engineering-careers)
3. [linkedin.com](https://www.linkedin.com/company/finchlegal)
4. [finchlegal.com](https://www.finchlegal.com/pre-litigation)

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