---
title: 'Strategy & Operations Manager, Citymapper at Via'
canonical: 'https://feeny.ai/job/strategy-operations-manager-citymapper-via-new-york-z24w2c87kpy0'
type: 'job'
last_seen: '2026-09-04'
---

# Strategy & Operations Manager, Citymapper at Via

- **Company:** Via
- **Location:** New York, NY
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/via/jobs/8595320002

## Job description

At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available. We make getting around your favourite city easy, so that you can enjoy the ride.

As Strategy & Operations Manager at Citymapper, you will lead a talented team of Analysts who play a critical role in ensuring the quality and reliability of Citymapper's data. This is a hands-on, leadership-first role: you'll coach and develop your team, remove blockers, and create the conditions for them to succeed. Sitting at the intersection of product, engineering, and commercial teams, you will help set priorities, solve complex problems, and ensure the team's work drives meaningful improvements for Citymapper and its users.

## About the Role

- Lead, coach, and grow a high-performing team of Data Analysts, creating an environment where people can do their best work.
- Own the data strategy and quality for your region across Citymapper’s web and mobile products, ensuring millions of users can rely on us every day.
- Partner with Product, Engineering, and Operations to align priorities and deliver high-impact improvements across the platform.
- Shape the evolution of the team's tools, workflows, and automation, partnering with engineers to build systems that scale with the business.
- Turn complex datasets into actionable insights that guide decisions and drive improvements across the product.

## Who You Are

- An experienced people leader: you have experience directly managing and developing a team, with a track record of coaching others, giving thoughtful feedback, and creating an environment where people can grow and succeed.
- A strong operator: you bring 4+ years of experience in an operational, technical, product, or cross-functional role, and you're comfortable navigating ambiguity, balancing competing priorities, and finding a way forward when the path isn't obvious.
- Technically comfortable: you can engage with data and product work, understand complex problems, and build trust with technical teams without needing to be the most technical person in the room.
- A strong project manager: you bring structure to complex work, keep multiple priorities moving, and balance attention to detail with the bigger picture.
- A clear communicator: you build trust quickly across functions and are equally comfortable in an engineering discussion, a product conversation, or a business planning session.

## Nice to Have

- Bonus points if you have experience working with data, Python, and/or common transit data formats (GTFS, TransXChange, SIRI, HAFAS, etc.), but it's not a requirement. What matters most to us is your curiosity: the willingness to dive into new topics, figure things out, and keep learning.

## What We Offer

- Salary Range: $100,000-$115,000. Total compensation also includes equity. Final salary will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans.
- A 401(k) with company match and vesting.
- Fully paid parental leave for new parents, with extended leave options.
- Additional benefits (mental health, pet insurance, and other wellness perks).
- 20 days of paid time off (PTO) annually.
- Hybrid work from our New York office, with weekly team lunches.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

## About Via

## Company Overview
- **One-liner**: Via provides software and operations to build and optimize dynamic, shared public mobility networks for cities, transit agencies, schools, universities, healthcare providers, and corporations around the world.
- **Entity Type**: Private (conflicting reports: some sources list a public stock symbol VIA on NYSE, but LinkedIn and Crunchbase classify it as privately held; total disclosed funding of $1.4B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2012
- **Founders**: Daniel Ramot (CEO), Oren Shoval (CTO)

## Core Business
- Primary industry/industries: Public transportation technology, mobility-as-a-service (MaaS), paratransit, student transit, microtransit, and transit planning software.
- Target customers: B2G (transit agencies, cities), B2B (corporations, universities, healthcare providers), and B2C (riders).
- Mission or purpose statement: “Using technology to transform transportation. Creating more livable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities.”

## Products & Services
- **Microtransit**: On-demand, dynamic ride-sharing services for cities and transit agencies to fill gaps in fixed-route networks.
- **Paratransit**: AI-powered paratransit software (including Eligibility Manager, AI Application Scanning, Caregiver App) to digitize approvals, reduce ride times, and increase efficiency.
- **Student Transit**: Flexible, cost-effective school transportation with real-time visibility for districts and parents.
- **Remix Planning & Scheduling**: Data-driven planning, scheduling, and predictive runtime tools to design and optimize transit networks.
- **Citymapper**: Consumer mobility app for journey planning across all modes, plus MaaS+ for agencies to power multimodal trip discovery.
- **Corporate & Campus Shuttles**: Managed shuttle services for employers and universities, using AI routing and scheduling.
- **Health Transportation**: Integrated transportation for healthcare providers and payers to improve patient access.
- **Via Intelligence**: A vertical AI platform that provides recommendations and automations to boost transit efficiency and service performance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; confidential valuation upon SPAC merger reports are conflicting (some indicate $3.5B at merger announcement in 2021, but current status unconfirmed).
- **Key Metric**: Total funding of $1.4B across 12 rounds; annual revenue estimated at $434.3M (as of latest public data).
- **Notable Investors/Partners**: Works with 700+ global partners including King County Metro (Seattle), Transport for London, Transport for NSW (Australia), Berliner Verkehrsbetriebe. Backed by investors undisclosed in the provided sources.
- **Growth Signals**: Headcount growth of +10.1% YoY to 827 employees; operates in 29 countries; recent product expansions (AI Paratransit, Remix Planning, Citymapper integration).

## Competitive Advantages
- **Vertical AI platform**: First AI platform purpose-built for public transit, offering predictive runtimes, ridership modeling, and automated planning across all service types.
- **Full-stack offering**: Unique combination of software SaaS, managed operations, and consulting – allowing deep integration with partner agencies.
- **Scale and trust**: 700+ partners globally including some of the largest transit agencies, providing real-world operational data and network effects.
- **Multi-modal ecosystem**: Citymapper acquisition gives a consumer-facing mobility app that feeds insights back to the planning tools.

## Strategic Focus
- Deepening AI capabilities across all product lines (e.g., AI Planning, AI Paratransit) to automate more decisions and reduce costs for partners.
- Expanding student transit and health transportation verticals as high-growth adjacent markets.
- Continued global expansion into new cities and countries, particularly in Europe and Asia-Pacific.
- Integrating Citymapper’s rider experience data with Via’s operations platform to close the loop between planning, operations, and ridership.

## Why Work Here
- **Mission-driven work**: Employees get to directly impact urban livability, equity, and sustainability through transportation technology.
- **Hybrid workspace**: Flexible on-site/remote policy (typical time on-site is flexible); offices in New York, San Francisco, Washington DC, Chicago, Los Angeles, and international hubs.
- **Compensation & benefits**: Competitive salaries, equity packages, 401(k), health/dental/vision insurance, FSA, life and disability insurance, fertility benefits, generous parental leave, and family medical leave.
- **Professional development**: Learning opportunities via “Via-Versity”, customized development tracks, and exposure to cutting-edge AI and transit operations.
- **Culture**: Values of “Smart, Human, Shared” – intellectual curiosity, focus on human impact, and collaboration across teams.
- **Perks**: Free snacks and drinks, travel concierge services, company car (for certain roles), local volunteer opportunities, Employee Resource Groups.
- **Inclusive hiring**: Committed to equal opportunity and diverse backgrounds; explicitly welcomes unconventional career paths.

## Sources
1. [Life at Via careers page](https://ridewithvia.com/careers/)
2. [Via public mobility solutions – product overview](https://ridewithvia.com/)
3. [Via open jobs listings](https://ridewithvia.com/careers/jobs)
4. [LinkedIn company profile for Via](https://www.linkedin.com/company/ridewithvia)
5. [Built In company profile and perks](https://builtin.com/company/via)

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