---
title: 'Strategy & Operations Manager at Deliveroo'
canonical: 'https://feeny.ai/job/strategy-operations-manager-deliveroo-london-b45f4d1w47k9'
type: 'job'
last_seen: '2026-09-13'
---

# Strategy & Operations Manager at Deliveroo

- **Company:** [Deliveroo](https://feeny.ai/companies/deliveroo)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/deliveroo/3551fbef-2744-4f72-bac1-d16d7a238ce6

## Job description

Strategy & Operations Manager

## About the Team

The Merchant Strategy & Operations (S&O) team owns how Deliveroo monetises its merchant marketplace — from commission structures and fees to pricing architecture across every market we operate in. We partner closely with commercial leadership, product, engineering and finance to build the frameworks that let monetisation scale sustainably, and our work increasingly connects into DoorDash's broader global merchant strategy.

## About the Role

As the Strategy & Operations Manager for Merchant Monetisation, you'll own a core workstream within our merchant monetisation strategy — spanning commission structures, merchant fees, and pricing architecture across our markets. You'll take ownership of a defined set of monetisation levers, operating with a high degree of autonomy: building playbooks and negotiation frameworks, running pilots, and scaling what works across markets. Success in this role means merchants continue to get sustainable value from the platform while Deliveroo takes its fair share — backed by standardised, well-governed frameworks that make monetisation changes easy to land. You will report into the Head of Monetisation on our Merchant Strategy & Operations team in our merchant monetisation organisation.

## Key Responsibilities

- Lead a defined monetisation workstream, partnering with commercial leadership across global markets to shape our approach to commission, fee structures and take rate. Run monetisation pilots, track performance, and scale successful models across markets.
- Champion our merchant partners, ensuring we drive sustainable merchant growth and best-in-class selection of merchants, while allowing Deliveroo to take our fair share of value.
- Drive standardisation and reduce complexity across markets and segments, exercising independent judgment on the right methods, techniques and evaluation criteria given differing competitive and market landscapes.
- Operationalise strategy and build playbooks, guidelines and negotiation frameworks that empower commercial and account management teams to land monetisation changes successfully.
- Partner with Engineering and Product leads to define the monetisation roadmap, using technical solutions and automation to create processes that are effective and efficient.
- Act as the DRI for your monetisation workstream, proactively diagnosing and defining net-new functional needs, and pushing the business to think about wider market trends and competitive pricing benchmarks.
- Build formal cross-functional networks, assembling and inspiring stakeholders across groups to drive both strategic decisions and the day-to-day running of governance and process.
- Own ambitious OKRs tied to your workstream, creating the governance and structures to track performance, course-correct and prioritise.
- Set and maintain high standards of operational rigour, mentoring junior team members within the function as you scale monetisation frameworks across markets and segments in a way that stays compliant with local regulations.

## About You

- Experience: 6+ years of professional experience (preferably a mix of strategy consulting and business operations) in tech, marketplaces, or B2B monetisation, and a Bachelor's or Master's degree.
- Commercial Acumen: Deep understanding of marketplace dynamics, subscription pricing, or complex B2B financial models.
- Analytical Mindset: A data-driven approach to structuring problems and driving forward the “why” behind how we test and track results, with proficiency in data and visualisation tools. You find the right balance of data and common sense, and think creatively when working with incomplete information.
- Judgment & Ownership: You determine the appropriate methods and procedures for new, ambiguous assignments, exercising independent judgment on methods, techniques and evaluation criteria, and delivering with an excellent degree of quality and minimal guidance.
- Influence & Leadership: A thought leader who develops followership through mentoring junior team members; proven ability to influence senior leadership and drive cross-functional projects and/or teams in a high-growth, matrixed environment.
- Complex Problem-Solving: Comfortable working on significant and unique issues where analysis of situations or data requires evaluating intangibles, and skilled at creating formal networks that coordinate among groups.
- Must be able to work from the office (London or Berlin) 3 days a week

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire [here](https://careers.deliveroo.co.uk/how-we-hire/).

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

## About Deliveroo

## Company Overview
- **One-liner**: Deliveroo operates a hyperlocal three-sided marketplace that connects consumers, restaurants and grocers, and riders to deliver food and other neighbourhood goods in under 30 minutes.
- **Entity Type**: Public (London Stock Exchange: ROO)
- **Headquarters**: London, United Kingdom
- **Founded**: 2013
- **Founders**: Will Shu

## Core Business
- **Primary industry**: Online food delivery and on-demand grocery / local commerce
- **Target customers**: B2C (consumers), B2B (restaurants, grocers, retailers), and B2C (riders as independent contractors)
- **Mission or purpose**: To transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

## Products & Services
- **Restaurant Delivery**: Core service delivering meals from over 160,000 restaurant and grocery partners, many of which never offered delivery before.
- **Deliveroo Hop**: Rapid on-demand grocery delivery from a network of delivery-only sites, rolling out in several markets.
- **Deliveroo Shopping**: Non-food retail delivery, bringing items from local shops (e.g., flowers, cards, electronics) to consumers.
- **Editions**: Delivery-only kitchens that help restaurants expand to new areas at lower cost and risk, powered by Deliveroo’s data insights.

## Market Standing
- **Valuation/Market Cap**: Publicly traded – market cap not provided in available materials; check financial sources for latest figure.
- **Key Metric**: Operates in 10 markets worldwide, serving millions of consumers with thousands of riders and 160,000+ restaurant/grocery partners.
- **Notable Investors/Partners**: Key grocery partners include Co-op, Conad, Carrefour, Casino, Marks and Spencer, Picard, Waitrose, and Whole Foods Market. (Prior venture investors not detailed in provided sources.)
- **Growth Signals**: Expanding on-demand grocery via Deliveroo Hop; launching Deliveroo Shopping for non-food items; continuous investment in machine learning logistics (Frank algorithm); growing Editions network.

## Competitive Advantages
- **Hyperlocal logistics technology**: Proprietary Frank algorithm uses machine learning to optimise routing, preparation times, and delivery efficiency neighbourhood by neighbourhood.
- **Three-sided marketplace**: Deep network effects connecting consumers, merchants, and riders – hard to replicate at scale.
- **Editions (delivery-only kitchens)**: Lowers barrier for restaurant expansion and increases selection in underserved areas.
- **Rider value proposition**: Free personal accident and third-party liability insurance for all self-employed riders from day one, flexible work, and good earnings.

## Strategic Focus
- **Grocery and retail expansion**: Scaling Deliveroo Hop and Deliveroo Shopping to become the definitive online food and neighbourhood commerce platform.
- **Technology leadership**: Continued investment in real-time coordination, machine learning, and logistics optimisation.
- **Market penetration**: Deepening presence in existing 10 markets while improving selection, experience, and value for consumers.

## Why Work Here
- **Culture**: Values-driven, innovative, and inclusive – Employee Resource Groups, regular social events, and a focus on career-defining work.
- **Work environment**: Offices across the UK (London HQ, Birmingham, Bristol, Edinburgh, Leeds, Manchester) with excellent kit for remote work and a parent-friendly culture.
- **Benefits (UK)**:
  - 25 days annual leave + bank holidays, increasing with tenure; one paid volunteer day per year.
  - Competitive compensation, annual cash bonus, sign-on bonus, relocation support, and up to 5% matched pension.
  - Equity awards for eligible roles.
  - Private healthcare (single cover funded), gym access (HQ on-site, discounted external), wellbeing apps (LesMills+, Strava, Headspace, Yogaia) via GymPass.
  - Life assurance, discounted dental, critical illness cover, travel insurance.
  - Free Deliveroo Plus (free delivery), team lunches from local restaurants.
  - Cycle to Work Scheme, Season Ticket Loans, free mortgage advice.
  - Excellent learning & development via RooLearn platform.
- **Engineering culture**: Tackle complex scale and machine learning problems coordinating millions of real-time interactions across a three-sided marketplace.

## Sources
1. [deliveroo.co.uk](https://deliveroo.co.uk/about-us) – Company overview, history, products, and values.
2. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/) – Career page with mission, culture, and team size.
3. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/locations/united-kingdom/) – UK-specific benefits, office locations, and compensation details.
4. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/how-we-hire/) – Hiring process and interview tips.

## Other roles at Deliveroo

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- [Corporate Account Manager](https://feeny.ai/job/corporate-account-manager-deliveroo-london-6kvsjt0seq27) — London, United Kingdom
- [Staff Machine Learning Engineer - Ads Bidding](https://feeny.ai/job/staff-machine-learning-engineer-ads-bidding-deliveroo-london-qvsebp47gxxn) — London, United Kingdom
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- [Software Engineer, Backend (BI Platform)](https://feeny.ai/job/software-engineer-backend-bi-platform-deliveroo-london-vwt4ayxtmd9v) — London, United Kingdom
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- [Rider Onboarding Operations Representative](https://feeny.ai/job/rider-onboarding-operations-representative-deliveroo-london-q4cge4yjpjna) — London, United Kingdom
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- [Senior Manager, Rider Onboarding and Compliance](https://feeny.ai/job/senior-manager-rider-onboarding-and-compliance-deliveroo-manchester-fbwyj492zkz4) — Manchester, United Kingdom