---
title: 'Strategy & Operations Manager, Subscription Value Prop & New Benefits at Deliveroo'
canonical: 'https://feeny.ai/job/strategy-operations-manager-subscription-value-prop-new-benefits-deliveroo-6wkh5tjvrmpc'
type: 'job'
last_seen: '2026-09-06'
---

# Strategy & Operations Manager, Subscription Value Prop & New Benefits at Deliveroo

- **Company:** [Deliveroo](https://feeny.ai/companies/deliveroo)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/deliveroo/0eabd2f9-ab30-4599-819a-281007272958

## Job description

## About the team

The Value Proposition & New Benefits team owns what our core value proposition for subscription should be, and the new benefits that bring it to life. We sit within the wider Subscription EMEA org, whose vision is to create the world's leading membership programme in local commerce, delivering unprecedented value and a world-class experience to members.

## About the role

We're looking for a Strategy & Operations Manager to own strategy and execution for new benefits within Subscription. This is a hybrid strategy/build/run role: you'll define what to launch, then work cross-functionally to get it shipped and measure whether it's working. You'll be expected to move fluidly between strategic thinking and hands-on execution - this is not a role where strategy stops at a slide deck.

Typical problems you'll solve:

- What new benefits should we launch for Subscription - which ideas are worth pursuing, and what's the business case for each?
- How do we prioritise and sequence a pipeline of benefit ideas against limited engineering, design, and operational capacity?
- How do we define success for a new benefit before launch - what does a good outcome look like, and what would tell us to kill it?
- Once live, how is a benefit actually performing - impact on acquisition, retention, frequency, and member satisfaction - against its cost to serve, and what does that tell us to do next?
- How do we take a benefit from a small pilot to a scaled, steady-state feature, and what needs to be true operationally for that to work?

## What you'll be doing

- Own the strategy and roadmap for new benefits within Subscription - build the analysis, the business case, and the plan, and drive it through to execution.
- Cross-functional delivery - partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take benefit ideas from concept to launch, without formal authority over any of them.
- Build and prioritise the benefit pipeline - evaluate a stream of ideas (experiential, use-case specific, or otherwise), size their potential impact and cost, and decide what's worth building next.
- Track ongoing performance - maintain visibility into each live benefit's impact on acquisition, retention, frequency, and satisfaction against its cost to serve, flagging when something needs attention.
- Scale what works - take benefits from small pilots to steady-state features, defining the operating model, reporting cadence, and processes needed to run them sustainably.
- Bring outside-in perspective - track what Uber One, DashPass, Wolt+, Just Eat and Amazon Prime are doing with membership benefits, and translate what's relevant into Deliveroo's context.
- Communicate to senior stakeholders - write clear strategy documents and present recommendations, trade-offs, and results to leadership.

## Requirements

- 5+ years of experience in strategy & operations, strategy consulting, or business operations - ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech.
- Commercial acumen: strong understanding of marketplace dynamics and subscriber value; comfortable building a business case and owning a set of P&L-adjacent metrics.
- Analytical rigor: comfortable interpreting data and experiment results to make a clear business call - you'll partner with Data Science on the "how" and "so what."
- Bias for action and ownership: able to bring structure and clarity to ambiguous problems ("what should we build, and how will we know it worked?"), and to drive execution personally rather than just recommend.
- Cross-functional influence: track record of aligning senior stakeholders and diverse functions (Product, Eng, Finance, Marketing) around a shared plan in a fast-moving, matrixed environment.
- Excellent written and verbal communication - able to distill complex trade-offs into a clear recommendation for leadership.

## Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

## About Deliveroo

## Company Overview
- **One-liner**: Deliveroo operates a hyperlocal three-sided marketplace that connects consumers, restaurants and grocers, and riders to deliver food and other neighbourhood goods in under 30 minutes.
- **Entity Type**: Public (London Stock Exchange: ROO)
- **Headquarters**: London, United Kingdom
- **Founded**: 2013
- **Founders**: Will Shu

## Core Business
- **Primary industry**: Online food delivery and on-demand grocery / local commerce
- **Target customers**: B2C (consumers), B2B (restaurants, grocers, retailers), and B2C (riders as independent contractors)
- **Mission or purpose**: To transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

## Products & Services
- **Restaurant Delivery**: Core service delivering meals from over 160,000 restaurant and grocery partners, many of which never offered delivery before.
- **Deliveroo Hop**: Rapid on-demand grocery delivery from a network of delivery-only sites, rolling out in several markets.
- **Deliveroo Shopping**: Non-food retail delivery, bringing items from local shops (e.g., flowers, cards, electronics) to consumers.
- **Editions**: Delivery-only kitchens that help restaurants expand to new areas at lower cost and risk, powered by Deliveroo’s data insights.

## Market Standing
- **Valuation/Market Cap**: Publicly traded – market cap not provided in available materials; check financial sources for latest figure.
- **Key Metric**: Operates in 10 markets worldwide, serving millions of consumers with thousands of riders and 160,000+ restaurant/grocery partners.
- **Notable Investors/Partners**: Key grocery partners include Co-op, Conad, Carrefour, Casino, Marks and Spencer, Picard, Waitrose, and Whole Foods Market. (Prior venture investors not detailed in provided sources.)
- **Growth Signals**: Expanding on-demand grocery via Deliveroo Hop; launching Deliveroo Shopping for non-food items; continuous investment in machine learning logistics (Frank algorithm); growing Editions network.

## Competitive Advantages
- **Hyperlocal logistics technology**: Proprietary Frank algorithm uses machine learning to optimise routing, preparation times, and delivery efficiency neighbourhood by neighbourhood.
- **Three-sided marketplace**: Deep network effects connecting consumers, merchants, and riders – hard to replicate at scale.
- **Editions (delivery-only kitchens)**: Lowers barrier for restaurant expansion and increases selection in underserved areas.
- **Rider value proposition**: Free personal accident and third-party liability insurance for all self-employed riders from day one, flexible work, and good earnings.

## Strategic Focus
- **Grocery and retail expansion**: Scaling Deliveroo Hop and Deliveroo Shopping to become the definitive online food and neighbourhood commerce platform.
- **Technology leadership**: Continued investment in real-time coordination, machine learning, and logistics optimisation.
- **Market penetration**: Deepening presence in existing 10 markets while improving selection, experience, and value for consumers.

## Why Work Here
- **Culture**: Values-driven, innovative, and inclusive – Employee Resource Groups, regular social events, and a focus on career-defining work.
- **Work environment**: Offices across the UK (London HQ, Birmingham, Bristol, Edinburgh, Leeds, Manchester) with excellent kit for remote work and a parent-friendly culture.
- **Benefits (UK)**:
  - 25 days annual leave + bank holidays, increasing with tenure; one paid volunteer day per year.
  - Competitive compensation, annual cash bonus, sign-on bonus, relocation support, and up to 5% matched pension.
  - Equity awards for eligible roles.
  - Private healthcare (single cover funded), gym access (HQ on-site, discounted external), wellbeing apps (LesMills+, Strava, Headspace, Yogaia) via GymPass.
  - Life assurance, discounted dental, critical illness cover, travel insurance.
  - Free Deliveroo Plus (free delivery), team lunches from local restaurants.
  - Cycle to Work Scheme, Season Ticket Loans, free mortgage advice.
  - Excellent learning & development via RooLearn platform.
- **Engineering culture**: Tackle complex scale and machine learning problems coordinating millions of real-time interactions across a three-sided marketplace.

## Sources
1. [deliveroo.co.uk](https://deliveroo.co.uk/about-us) – Company overview, history, products, and values.
2. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/) – Career page with mission, culture, and team size.
3. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/locations/united-kingdom/) – UK-specific benefits, office locations, and compensation details.
4. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/how-we-hire/) – Hiring process and interview tips.

## Other roles at Deliveroo

- [Sales Representative - Brescia](https://feeny.ai/job/sales-representative-brescia-deliveroo-brescia-tcb3gq2vcy5e) — Brescia, Italy
- [Site Associate/ Magazziniere (Florence) - Fixed-Term](https://feeny.ai/job/site-associate-magazziniere-florence-fixed-term-deliveroo-florence-wxcehm555yye) — Florence, Italy
- [Business Development Manager - Bristol](https://feeny.ai/job/business-development-manager-bristol-deliveroo-bristol-qq8da861g91q) — Bristol, United Kingdom
- [Field Sales Representative - Bristol](https://feeny.ai/job/field-sales-representative-bristol-deliveroo-bristol-93qvnhzbe7jv) — Bristol, United Kingdom
- [Senior Regional Growth & Strategy Manager](https://feeny.ai/job/senior-regional-growth-strategy-manager-deliveroo-milan-kdn6tw9qdktb) — Milan, Italy
- [Commercial Merchant Support Agent](https://feeny.ai/job/commercial-merchant-support-agent-deliveroo-manchester-0veewy3k6vrf) — Manchester, United Kingdom
- [Field Sales Representative - Limmerick & Galway](https://feeny.ai/job/field-sales-representative-limmerick-galway-deliveroo-dublin-t3f172bmpnkp) — Dublin, Ireland
- [Field-Based Business Development Representative Limmerick & Galway](https://feeny.ai/job/field-based-business-development-representative-limmerick-galway-deliveroo-acfsr50x73va) — Dublin, Ireland
- [Field Sales Executive - Limmerick & Galway](https://feeny.ai/job/field-sales-executive-limmerick-galway-deliveroo-dublin-c4432z7pvtg8) — Dublin, Ireland
- [Partner Operations Manager](https://feeny.ai/job/partner-operations-manager-deliveroo-manchester-7kxm691dwe7v) — Manchester, United Kingdom