--- title: 'Strategy & Ops Associate, Applied AI at Clipboard' canonical: 'https://feeny.ai/job/strategy-ops-associate-applied-ai-clipboard-non-u-s-450848pc8xhg' type: 'job' last_seen: '2026-09-09' --- # Strategy & Ops Associate, Applied AI at Clipboard - **Company:** Clipboard - **Location:** Non-U.S. - **Compensation:** $80k–$120k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-11 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/clipboard/48b39937-d8fa-467b-beb0-4fdebfe7bd9f ## Job description ## ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ## ROLE OVERVIEW We are hiring an Applied AI Strategy & Ops Associate to support and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role focused on strengthening the foundation of our operational stack. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function. You’ll partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business. ## WHAT YOU’LL DO - Execute against high-priority tooling and automation initiatives across the operational stack - Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency - Support and improve systems across multiple tools, including support platforms and AI-driven solutions - Translate defined problems into practical, well-scoped technical solutions - Identify gaps or inefficiencies in current tooling and proactively address them - Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production - Contribute to ongoing improvements in how our systems connect and operate together ## WHAT WE’RE LOOKING FOR Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build, debug, and adapt across different systems without relying on heavy oversight. Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability. Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components. Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions. Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes. ## NICE TO HAVE - Experience working with support platforms such as Zendesk - Familiarity with AI-driven tools and automation workflows - Background in Ops, Support, or CX environments - Experience working with evolving or fragmented tooling stacks ## HIRING PROCESS - Application - Case Study - Case Interview with a team member - Interview with Head of Core Services - Interview with Head of Operations - Final Culture Interview with Executive Leadership Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6. ## About Clipboard ## Company Overview - **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts. - **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator) - **Headquarters**: San Francisco, California, United States - **Founded**: 2016 - **Founders**: Wei Deng (Founder and Co-CEO) ## Core Business - **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms - **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists) - **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care. ## Products & Services - **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting. - **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare. ## Market Standing - **Valuation**: $1.3 Billion (latest reported valuation) - **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million. - **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator. - **Growth Signals**: - Over 9 million shifts covered across healthcare industries. - Serves over 6,500 workplaces and 1 million workers across the U.S. - 6,500 communities served. - 125,000 workers have earned over $1,000 on the platform. - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before. - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care. - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings. ## Competitive Advantages - **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S. - **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities. - **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth. - **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities. - **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy. ## Strategic Focus - **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare. - **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling). - **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S. - **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings). ## Why Work Here - **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles." - **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle. - **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care. - **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability. - **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization. ## Sources 1. [clipboardworks.com](https://www.clipboardworks.com/careers) 2. [clipboardworks.com](https://www.clipboardworks.com/about) 3. [clipboardworks.com](https://www.clipboardworks.com/) 4. [linkedin.com](https://www.linkedin.com/company/clipboard) ## Other roles at Clipboard - [Customer Support Team Lead](https://feeny.ai/job/customer-support-team-lead-clipboard-non-u-s-68bx69kyprzj) — Non-U.S. - [Litigation Counsel](https://feeny.ai/job/litigation-counsel-clipboard-united-states-dtc7hzhxab0f) — United States - [Billing Representative](https://feeny.ai/job/billing-representative-clipboard-philippines-44ynd2drh06z) — Philippines - [Sales Commission Analyst](https://feeny.ai/job/sales-commission-analyst-clipboard-canada-sjvngmpwvnb9) — Canada - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-clipboard-north-53165masfc8t) — North, United States - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-clipboard-non-u-s-htxjnbsep3v8) — Non-U.S. - [AI Tooling Program Manager](https://feeny.ai/job/ai-tooling-program-manager-clipboard-non-u-s-t5t4xp02hnfx) — Non-U.S. - [Revenue Strategy & Growth Associate](https://feeny.ai/job/revenue-strategy-growth-associate-clipboard-united-states-8r8cejkfw4gh) — United States - [Senior Associate, Revenue Strategy & Growth](https://feeny.ai/job/senior-associate-revenue-strategy-growth-clipboard-united-states-snhmcdkpeqbp) — United States - [Onboarding Expert](https://feeny.ai/job/onboarding-expert-clipboard-central-south-pkaear35hneq) — Central & South, United States