---
title: 'Student Service Lead at ALU'
canonical: 'https://feeny.ai/job/student-service-lead-alu-rwanda-6s7rz1711rvb'
type: 'job'
last_seen: '2026-09-07'
---

# Student Service Lead at ALU

- **Company:** ALU
- **Location:** Rwanda
- **Posted:** 2026-04-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/alu/jobs/7774940

## Job description

## ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors. They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

## HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

## ABOUT THE ROLE

The Student Services Lead is a highly organized and compassionate leader who will oversee a team dedicated to providing essential support services to ALU students. This role requires a deep understanding of the diverse needs of our student population and a commitment to creating a positive and seamless student experience. The Student Services Lead will manage key areas such as housing and meals, immigration services, financial aid, and scholar liaison, ensuring students have the resources and support needed to succeed at ALU.

## ROLE RESPONSIBILITIES

1. Leadership and Team Management:

- Lead and mentor: Provide team members with guidance, support, and professional development opportunities.
- Delegate tasks and responsibilities effectively: Ensure efficient workflow and optimal utilization of team resources.
- Foster a collaborative and high-performing team environment: Encourage innovation, creativity, and a shared commitment to student success.
- Conduct performance evaluations and provide constructive feedback: Support the growth and development of team members.

1. Housing and Meals:

- Oversee Housing Operations:
- Manage the student housing process, including applications, assignments, move-in and check-out procedures.
- Ensure that student housing facilities are well-maintained, safe, and conducive to learning and community building in collaboration with the Operations & Facilities team.
- Address student housing concerns and resolve issues promptly and effectively.
- Coordinate Meal Services:
- Collaborate with catering providers to ensure that students have access to nutritious and culturally diverse meals.
- Manage meal plan options and address student dietary needs and preferences.
- Monitor the quality of meal services and gather student feedback to ensure satisfaction.
- Enhance Student Experience:
- Develop and implement programs and initiatives that enhance the student housing and dining experience.
- Create opportunities for students to connect and build community within their living spaces.
- Foster a welcoming and inclusive environment in student residences.

1. Immigration Services:

- Visa and Permit Support:
- Guide and support students through the visa and permit application process.
- Provide information and assistance with immigration regulations and requirements.
- Liaise with relevant government agencies and embassies to ensure smooth immigration procedures for students.
- Compliance and Documentation:
- Maintain accurate records of student immigration documents and ensure compliance with all relevant regulations.
- Stay up-to-date on immigration policy changes and communicate updates to students and staff.
- Provide training and support to staff on immigration procedures and best practices.

1. Financial Aid:

- Financial Aid Administration:
- Oversee the administration of financial aid programs, including scholarships, grants, and loans.
- Develop and implement policies and procedures for financial aid applications and disbursement.
- Ensure compliance with all relevant financial aid regulations and reporting requirements.
- Monitor grantee progression and ensure compliance with financial aid requirements.
- Student Support:
- Provide guidance and support to students on financial aid options and application procedures.
- Counsel students on budgeting, financial literacy, and responsible debt management.
- Address student inquiries and concerns regarding financial aid in a timely and professional manner.

1. Scholar Liaison:

- Program Management:
- Manage scholarship programs, including application processes, selection criteria, and award disbursement.
- Monitor scholar progress and ensure compliance with scholarship requirements.
- Organize events and activities that foster community and networking among scholars
- Develop and maintain strong relationships with scholarship sponsors.
- Provide ongoing support and guidance to scholars throughout their academic journey.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

## REQUIRED EXPERIENCE

- Master's degree in Student Affairs, Higher Education Administration, or a related field.
- Minimum of 5 years of experience working in student services, with at least 2 years in a leadership or supervisory capacity.
- Demonstrated experience in managing housing and meal services, immigration procedures, financial aid programs, or scholar liaison activities.
- Strong understanding of student development theory and best practices.
- Excellent communication, interpersonal, and problem-solving skills.

## REQUIRED COMPETENCIES

Functional Skills:

- Student Services Management: Expertise in managing various aspects of student services, including housing, immigration, financial aid, and scholar support.
- Policy and Compliance: Knowledge of relevant policies, regulations, and best practices in student services.
- Communication and Interpersonal Skills: Ability to communicate effectively with students, staff, and external stakeholders.
- Problem-Solving and Decision-Making: Skills in analyzing situations, identifying solutions, and making informed decisions.
- Leadership and Team Management: Proven ability to lead and motivate a team, delegate effectively, and foster a positive work environment.

Soft Skills:

- Empathy and Compassion: Demonstrated empathy and compassion for students and their diverse needs.
- Cultural Sensitivity: Sensitivity to the cultural backgrounds and experiences of ALU students.
- Organization and Time Management: Ability to manage multiple tasks and priorities effectively.
- Customer Service Orientation: Commitment to providing excellent service to students and stakeholders.
- Integrity and Ethical Conduct: Adherence to ethical principles and professional standards in all interactions.

## About ALU

## Company Overview
- **One-liner**: ALU is a pan-African university that provides undergraduate and graduate programs focused on developing ethical, entrepreneurial leaders through experiential learning, real-world internships, and a mission-driven curriculum.
- **Entity Type**: Private (higher education institution; not publicly traded)
- **Headquarters**: Kigali, Rwanda (with a campus in Mauritius and learning hubs across Africa)
- **Founded**: Not publicly available in provided sources
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Higher Education / EdTech
- **Target customers**: B2C – African and global students seeking undergraduate degrees (BSc) and postgraduate degrees (Executive MBA); also works with employers through internships and partnerships.
- **Mission**: “To develop a new generation of ethical and entrepreneurial leaders who will shape Africa’s future” [alueducation.com](https://www.alueducation.com/).

## Products & Services
- **BSc (Hons) Entrepreneurial Leadership (BEL)**: A 3-year degree centered on entrepreneurship, leadership, and complex problem-solving. Modules include Research Methods, Enterprise and Entrepreneurship, Business Strategy, Policy and Advocacy, and Planetary Health.
- **BSc (Hons) Software Engineering (BSE)**: A job-ready degree with specializations in Augmented Reality/Virtual Reality, Low-Level Programming, Full-Stack Development, and Machine Learning. Emphasizes skill-based learning and internships.
- **BSc (Hons) International Business & Trade (IBT)**: A holistic business education covering Business Analytics, International Trade Laws, Trade Policy Analysis, and International Diplomacy.
- **Executive MBA (ALUSB)**: A part-time, affordable EMBA designed for working professionals, delivered across Africa with a focus on Pan-African networks and practical impact.
- **Learning Hubs & Digital Library Services**: 7 learning hubs in addition to the two campuses; a digital library and scholarship ecosystem that curates OER, offers research support, and promotes digital literacy.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**:
  - 73% of graduates are employed or have started their own businesses within 6 months of graduation [alueducation.com](https://www.alueducation.com/)
  - 246 students have launched successful ventures [alueducation.com](https://www.alueducation.com/)
  - Welcomed over 240 students in the May 2026 cohort [alueducation.com](https://www.alueducation.com/)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**:
  - ALU Rwanda achieved its first-ever Top Employers Institute certification in 2026, signaling strong HR practices [alueducation.com](https://www.alueducation.com/)
  - Expanding degree programs and learning hubs; applications open for 2026 intakes
  - Active hiring across multiple functions (finance, engineering, student services, academic coaching) – 34+ jobs listed on Greenhouse [job-boards.greenhouse.io/alu](http://job-boards.greenhouse.io/alu)
  - Published a 2024 Impact Report, indicating ongoing institutional reporting and growth

## Competitive Advantages
- **Experiential Learning Model**: “Learn by Doing” – real-world internships and self-directed projects are core to the curriculum, making graduates job-ready.
- **Pan-African Network**: Students and alumni span across Africa, with campuses in Rwanda and Mauritius and learning hubs in multiple countries.
- **Affordability & Accessibility**: Designed to put excellent higher education within reach of passionate and driven students across the continent.
- **Entrepreneurial Focus**: Every program is built around ethical leadership and entrepreneurship, with tangible venture creation outcomes.
- **First-Principles Innovation**: Described as a “fast-paced innovative startup” that approaches education from first principles, empowering staff to design and test new ideas [job-boards.greenhouse.io/alu/jobs/7962576](https://job-boards.greenhouse.io/alu/jobs/7962576).

## Strategic Focus
- Scale impact by increasing student enrollment and expanding learning hubs (“The World is your Campus”)
- Deepen digital literacy and library services, including integration of AI tools and open-access resources
- Raise ethical leaders by 2036, as stated in the vision “We are committed to raising ethical leaders by 2036” [alueducation.com](https://www.alueducation.com/)
- Continue building a Top Employer workplace culture, as evidenced by the recent certification

## Why Work Here
- **Culture**: Described as a “fast-paced innovative startup where collaboration and push boundaries” are the norm [alueducation.com/recommend-a-friend](https://www.alueducation.com/recommend-a-friend/). Staff are “deeply passionate about our students and excited by the challenge of building something entirely new” [job-boards.greenhouse.io/alu/jobs/7962576](https://job-boards.greenhouse.io/alu/jobs/7962576).
- **Work Flexibility**: Many roles are remote or hybrid (e.g., “Remote” listed for Financial Analyst, Travel Support Agent, Lead Salesforce Platform Engineer) [job-boards.greenhouse.io/alu](http://job-boards.greenhouse.io/alu). Positions are based in Rwanda, Mauritius, or remote.
- **Top Employer Certification**: Recognized by the Top Employers Institute in 2026, indicating strong employee experience and ethical employment practices [alueducation.com](https://www.alueducation.com/).
- **Impact**: Work directly contributes to developing Africa’s future leaders. Staff are empowered to “design, test, and implement creative new ideas” in a mission-driven environment.
- **Safeguarding & Security**: Committed to a zero-tolerance approach to safeguarding, balancing safety with individual rights [job-boards.greenhouse.io/alu/jobs/7962576](https://job-boards.greenhouse.io/alu/jobs/7962576).

## Sources
1. [job-boards.greenhouse.io/alu](http://job-boards.greenhouse.io/alu) – Jobs at ALU (Greenhouse)
2. [alueducation.com](https://www.alueducation.com/) – ALU main website (programs, impact metrics, news)
3. [theorg.com](https://theorg.com/org/alueducation) – ALU Education org chart and team structure
4. [alueducation.com/recommend-a-friend](https://www.alueducation.com/recommend-a-friend/) – Culture description for job referrals
5. [job-boards.greenhouse.io/alu/jobs/7962576](https://job-boards.greenhouse.io/alu/jobs/7962576) – Job application page for Lead, Library Services & Digital Scholarship (detailed culture and responsibilities)

## Other roles at ALU

- [Manager, Business Performance & Analysis](https://feeny.ai/job/manager-business-performance-analysis-alu-sub-saharan-africa-3xn8b1egggjg) — Sub-Saharan Africa
- [Senior Manager, Business Performance & Analysis](https://feeny.ai/job/senior-manager-business-performance-analysis-alu-sub-saharan-africa-amz3dcddgr07) — Sub-Saharan Africa
- [Project Manager](https://feeny.ai/job/project-manager-alu-rwanda-mauritius-ffxfcj0f3acc) — Rwanda / Mauritius
- [Director of Marketing](https://feeny.ai/job/director-of-marketing-alu-rwanda-mauritius-d8ch247qjzwx) — Rwanda / Mauritius
- [Student Success Lead](https://feeny.ai/job/student-success-lead-alu-rwanda-azkdd321xpv7) — Rwanda
- [Operations Manager, ALUSB](https://feeny.ai/job/operations-manager-alusb-alu-rwanda-kc80c8cjdff7) — Rwanda
- [Wellness Senior and Diversity Associate](https://feeny.ai/job/wellness-senior-and-diversity-associate-alu-mauritius-r5gbewkhhr96) — Mauritius
- [Treasury & Compliance Coordinator](https://feeny.ai/job/treasury-compliance-coordinator-alu-remote-yjh9zy5h3cs7)
- [Campus Administrative Intern](https://feeny.ai/job/campus-administrative-intern-alu-rwanda-558yhve7pytm) — Rwanda
- [Accounts Payable Associate](https://feeny.ai/job/accounts-payable-associate-alu-rwanda-mauritius-r9nnn983rk0t) — Rwanda / Mauritius