---
title: 'Student Success Coach at OU Education Services'
canonical: 'https://feeny.ai/job/student-success-coach-ou-education-services-norman-d577h2n3y8mg'
type: 'job'
last_seen: '2026-10-23'
---

# Student Success Coach at OU Education Services

- **Company:** OU Education Services
- **Location:** Norman, OK
- **Compensation:** $49k–$55k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-06-13
- **Last confirmed live:** 2026-10-23
- **Apply:** https://jobs.lever.co/ou-education-services/bdb13f08-d80a-410f-9ea5-1db35a060e49

## Job description

Student Success Coach

Location: This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred.  Remote work options for candidates in Colorado, Arizona, Texas and Florida.

Shape the Future of Online Learning with OU Education Services: OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere. At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.

Job Summary:

A Student Success Coach is a mentor and advocate who helps students navigate the unique challenges of online education. Their primary goal is to ensure students remain engaged, motivated, and on track to achieve their academic and personal goals. By offering tailored support and resources, they play a crucial role in enhancing retention and fostering success in a virtual learning environment. The successful candidate will have a background in customer service or student support services in any educational environment with a desire to support students through their educational journey. They will be able to build relationships over the phone, help answer questions or direct students to appropriate resources, and work with students from initial registration to graduation.

Key Responsibilities:

- Develop understanding of OU Online programs and academic colleges.
- Serve as primary contact for online students during their academic program
- Ability to establish relationships over phone, text, and email and manage student communication.
- Establish self as a subject matter expert in assigned program(s) through knowledge of course sequence, custom schedules, program specific policies, and other degree requirements.
- Understand the workings of the assigned institutions course registration and mapping process.
- Ability to monitor program progress and provide support and guidance accordingly.
- Work independently on daily task management, aligning tasks and strategies with departmental SOP.
- Coordinate with Team Lead and Student Success Manager to prioritize tasks and realign efforts when needed.
- Employ a consultative approach to guide and support students through their online programs.
- Direct students to appropriate partner and program policies, processes, and offices as needed to resolve student concerns.

Qualifications:

- Minimum 0-2 years professional work experience
- Bachelor’s degree required
- Experience in Salesforce or similar CRM, preferred

Additional Skills/Requirements:

- Strong interpersonal skills, team oriented and proactive
- Excellent written and verbal communication skills.
- Ability to establish relationships with prospective students over phone, text and email
- Passion for education and helping people achieve their goals.
- Good attitude, positive mindset, and commitment to the OUES values
- Keen interest in learning new things
- Ability to work in a fast-paced, entrepreneurial environment
- Strong analytical and problem-solving skills.
- Computer literacy: MS Word, Excel, SaaS, MS Teams

Benefits Include:

- Competitive salary & benefits package
- 401K plan
- Unlimited PTO policy
- Hybrid Work Policy
- Community giving/volunteer program
- Wellness reimbursement
- Professional development and career growth opportunities

## About OU Education Services

## Company Overview
- **One-liner**: OU Education Services (OUES) is a mission-driven nonprofit that partners with the University of Oklahoma to design, develop, and market accessible online degree programs for adult learners.
- **Entity Type**: Private (Nonprofit) – no funding rounds; funded by university partnership and program revenue.
- **Headquarters**: Norman, Oklahoma, United States
- **Founded**: 2024
- **Founders**: Not publicly available (the organization was established by the University of Oklahoma as a separate entity).

## Core Business
- **Primary industry**: Education Administration Programs / EdTech / Online Higher Education
- **Target customers**: B2B/Institutional (University of Oklahoma) and B2C (adult learners seeking undergraduate and graduate degrees).
- **Mission or purpose**: “To make high-quality, workforce-focused undergraduate and graduate degrees more accessible and affordable” by bridging the gap between academic excellence and the evolving needs of learners. [oueducationservices.org](https://oueducationservices.org/)

## Products & Services
- **Program Design**: Blending subject matter expertise with market data, OUES collaborates with faculty to design and manage online programs that meet student needs. [oueducationservices.org](https://oueducationservices.org/)
- **Course Development**: Instructional design, media services, and training to equip educators for high-quality online learning. [oueducationservices.org](https://oueducationservices.org/)
- **Technology Enablement**: Leveraging innovative technology to scale the learning experience and support data-driven decision-making. [oueducationservices.org](https://oueducationservices.org/)
- **Strategic Marketing**: Comprehensive approach to drive awareness, generate inquiries, and position programs competitively in the digital landscape. [oueducationservices.org](https://oueducationservices.org/)

## Market Standing
- **Valuation/Revenue**: Not publicly available (nonprofit, not disclosing revenue). Estimated headcount-to-revenue suggests a small but growing operation.
- **Key Metric**: Total employees: 73 (as of mid-2026, +67.2% YoY growth). [linkedin.com](https://linkedin.com/company/ou-education-services)
- **Notable Investors/Partners**: Sole partner is the University of Oklahoma (OU). The organization is a not-for-profit that works exclusively with OU.
- **Growth Signals**: 
  - Launched 12 online undergraduate programs in partnership with OU in 2025-2026. [linkedin.com](https://linkedin.com/company/ou-education-services)
  - Headcount grew from ~34 (2025) to 73 (2026), a 67.2% increase. [linkedin.com](https://linkedin.com/company/ou-education-services)
  - Active job postings: 4 (as of August 2026). [linkedin.com](https://linkedin.com/company/ou-education-services)
  - LinkedIn followers: 1,962 (+281.7% yearly). [linkedin.com](https://linkedin.com/company/ou-education-services)

## Competitive Advantages
- **Exclusive university partnership**: Deep integration with the University of Oklahoma’s brand and faculty, providing a stable, mission-aligned base.
- **Full-service OPM model**: Unlike many for-profit OPMs, OUES is a nonprofit, which aligns incentives with student success and affordability.
- **Rapid growth and agility**: Founded in 2024, the organization has quickly scaled its headcount and program offerings, indicating strong execution culture.
- **Tech stack**: Modern tools including Salesforce, Tableau, Amazon Connect, Marketo, and instructional design platforms (e.g., Camtasia, Articulate). [linkedin.com](https://linkedin.com/company/ou-education-services)

## Strategic Focus
- **Expanding online program portfolio**: Continue to support OU in launching new undergraduate and graduate programs that meet workforce needs.
- **Scaling technology and analytics**: Investing in Salesforce Architects, strategic analytics, and data infrastructure to improve enrollment and student success. [lever.co](https://jobs.lever.co/ou-education-services)
- **Building enrollment and student success teams**: Hiring for Enrollment Coaches, Student Success Coaches, and Directors of Partnerships and Marketing. [lever.co](https://jobs.lever.co/ou-education-services)

## Why Work Here
- **Mission-driven culture**: Work that directly improves access to higher education for place-bound and adult learners.
- **Growth environment**: Young organization (founded 2024) with rapid hiring – opportunity to make an impact on foundational processes.
- **Hybrid/On-site options**: Some roles (e.g., Salesforce Architect, Marketing Director) are listed as hybrid; others (e.g., Director of Strategic Analytics) are on-site in Norman, OK. [lever.co](https://jobs.lever.co/ou-education-services)
- **Notable perks**: Not explicitly listed, but as a nonprofit, typical benefits (health, retirement) are likely. The culture emphasizes “collaboration and creativity.” [oueducationservices.org](https://oueducationservices.org/careers/)
- **Engineering culture**: Use of modern tools (Salesforce, Power BI, AWS, etc.) and a focus on data-driven decision-making. [linkedin.com](https://linkedin.com/company/ou-education-services)

## Sources
1. [oueducationservices.org](https://oueducationservices.org/)
2. [oueducationservices.org/careers/](https://oueducationservices.org/careers/)
3. [jobs.lever.co/ou-education-services](https://jobs.lever.co/ou-education-services)
4. [linkedin.com/company/ou-education-services](https://linkedin.com/company/ou-education-services)
5. [builtin.com/company/ou-education-services](https://builtin.com/company/ou-education-services)

## Other roles at OU Education Services

- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-ou-education-services-norman-gtfbse93knvr) — Norman, OK
- [Director of Enrollment Services](https://feeny.ai/job/director-of-enrollment-services-ou-education-services-norman-k29fnrwea2yr) — Norman, OK
- [Student Success Coach](https://feeny.ai/job/student-success-coach-campus-atlanta-te1dngn58687) — Atlanta, GA
- [Student Success Coach](https://feeny.ai/job/student-success-coach-campus-austin-ygy3am2rpv3e) — Austin, TX