---
title: 'Substitute Safety Support Specialist at GoGuardian'
canonical: 'https://feeny.ai/job/substitute-safety-support-specialist-goguardian-united-states-tacmbc59mwcc'
type: 'job'
last_seen: '2026-09-11'
---

# Substitute Safety Support Specialist at GoGuardian

- **Company:** GoGuardian
- **Location:** United States
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/goguardian/jobs/4710217006

## Job description

## What We Do

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.

What It’s Like to Work at GoGuardian

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

*Please note - This is not a Full Time or Part Time role.  This position only provides coverage for any Safety Support Specialist that is out during the day shift, anywhere between 5am - 8pm PST. Shifts are optional and GoGuardian will provide as much advance notice as possible for you to determine if you can take a specific shift.

The Team

GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population.

## The Role

We’re looking for a utility team member who is passionate about helping our customers & their community and isn’t afraid to roll up their sleeves and help out wherever needed. As a Substitute/Limited Part-Time SSS, when needed, you will handle incoming Beacon active planning alerts and escalate to school officials in the protection of students’ mental health and safety.

## What You’ll Do

- Complement the Beacon SSS team by taking on available shifts when extra team members are needed
- Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action
- Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building
- Contribute to training, enablement, implementation, and support resources, including knowledge base articles and canned responses
- Actively participate in SSS team-building projects
- Supporting overall Technical Support tickets as business needs arise.

## Who You Are

- Flexible availability and willingness to work any shift, including weekends and holidays, with a preference for daytime shifts begin between 5:00AM - 11:00AM and end between 2:00PM - 8:00PM PT
- Available to onboard the first two weeks of employment M-F 8:00AM - 5:00pm PT
- Demonstrated ability to follow protocols and policies across typical and “edge case” scenarios, while also being able to think quickly and handle potentially challenging cases as professionally as possible
- High level of emotional intelligence and calm / poise while dealing with sensitive information and potentially high-stress situations
- Reliable and trustworthy team player that is organized, committed, and able to work independently in a fast-paced, changing environment
- 1+ year in a Support role or other intimate Customer-Facing Roles (prior work in Trust & Safety, Online Content Moderation, school-based roles like Teacher, Administrator, Counselor, Therapist, or Social Worker highly preferred)
- 1+ year in a white glove customer service position
- Experience working with Zendesk
- Experience answering support tickets and phone calls
- Outstanding written, verbal, interpersonal communication skills. College degree preferred.
- Additional plus: non-English language proficiency

## What We Offer

- Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
- Partner with enthusiastic and talented colleagues who are compelled to do good in the world
- Grow and scale with one of the fastest growing EdTech companies

The typical base salary range for this position is $19 per hour. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.

Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

GoGuardian's Job Applicant Privacy Policy is located [here](https://www.goguardian.com/policies/job-applicant-privacy-notice).

#BI-Remote

## About GoGuardian

## Company Overview
- **One-liner**: GoGuardian provides AI-driven digital safety, web filtering, and classroom management solutions for K-12 schools, serving over 70% of top U.S. school districts.
- **Entity Type**: Private (Growth-stage, backed by Sumeru Equity Partners)
- **Headquarters**: El Segundo, California, USA
- **Founded**: 2014
- **Founders**: Advait Shinde (Co-Founder & Chief Innovation Officer) and an unnamed Co-Founder & Executive Chairman of the Board

## Core Business
- Primary industry/industries: K-12 Educational Technology (EdTech), Student Safety, Digital Learning
- Target customers: K-12 school districts (B2G / B2B), IT administrators, teachers, and school counselors
- Mission or purpose statement: "A future where all learners are ready and inspired to solve the world’s greatest challenges" — committed to improving learning environments and reducing inequity, one classroom at a time.

## Products & Services
- **GoGuardian Beacon**: AI-powered proactive threat detection that spots warning signs of self-harm or violence, enabling staff to assess risk and take action. Since March 2020, an estimated 18,623 students have been prevented from physical harm.
- **GoGuardian Admin**: Web filtering and compliance tool with AI-powered threat detection, granular control over filtering policies across every operating system, and autonomous admin workflows.
- **GoGuardian Teacher**: Classroom management tool used by 2M+ teachers to keep students on task, personalize lessons, and privately answer questions via 1-to-1 chat.
- **GoGuardian Discover**: Compliance and risk management tool that provides ROI insights and app usage metrics to help districts save time and money.
- **GoGuardian Hall Pass**: A digital hall pass system to manage hallway traffic and reduce classroom disruptions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metrics**: 
  - Supports **50% of all US K-12 students** (25M+ students) across **15.3M students in classrooms** daily.
  - **740 Total Employees** (as of 2025 per Built In)
  - Processes **2.4B+ browsing events** daily; scans **689M web pages** daily
  - Manages **800K classroom sessions**
- **Notable Investors/Partners**: Sumeru Equity Partners (lead investor); board includes Sanjeet Mitra (Managing Director, Sumeru Equity), Jack McCabe (VP, Sumeru Equity), Tony Miller (former Deputy Secretary of the U.S. Department of Education), Elisa Villanueva Beard (CEO, Teach for America), Julie Larson-Green (former CXO of Qualtrics and Microsoft), George Kadifa.
- **Growth Signals**: Continues to hire across Engineering, Data, Sales, and Marketing. Listed as "growing fast." Member of EDSAFE AI Industry Council and SIIA AI in Education Industry Committee.

## Competitive Advantages
- **Market-leading scale**: Unmatched adoption — 50% of US K-12 students, 70% of top districts, and 2M+ educators trust the platform.
- **Cross-OS ubiquity**: Delivers consistent safety and filtering across ALL operating systems (Chrome, Windows, Mac, iOS, Android).
- **AI-first innovation**: Ten years of AI investment; claims to be "the leader in AI innovation for K-12" with AI detection and governance built into safety and filtering.
- **Deep distribution moat**: School districts have long procurement cycles and high switching costs due to integration with district IT infrastructure. Being the #1 choice creates a sticky, defensible position.

## Strategic Focus
- **AI Governance & Compliance**: With new AI tools entering classrooms, GoGuardian focuses on helping districts govern AI use, stay compliant (e.g., CIPA, FERPA), and gain ROI insights from their tech stacks.
- **Expanding platform depth**: Building out adjacent tools (Hall Pass, Discover) to capture more of the district's digital ecosystem budget.
- **Proactive student safety**: Deepening real-time, data-driven intervention capabilities to prevent harm before it happens.

## Why Work Here
- **Remote-First Culture**: Company is remote-first with most employees working from home. HQ is in El Segundo, CA, but most roles are fully remote within the US. [goguardian.com](https://www.goguardian.com/careers)
- **Award-Winning Culture**: Great Place to Work-Certified; named one of the "Top 100 Best Remote-First Companies to Work For."
- **Benefits Package**: 
  - 100% paid HMO (Health insurance) for employee, 90% for broader plans; 50% dependent coverage.
  - Robust 401(k) with company match.
  - Employee equity plan (stock ownership over a vesting period).
  - Flexible time off + paid year-end holiday break + sick time + company holidays.
  - 14 weeks paid parental leave.
  - Company-paid short & long-term disability.
  - Fertility and adoption reimbursement program.
  - Monthly Work From Home stipend (home office setup + lifestyle support).
  - 24/7 Employee Assistance Program (personal counseling, self-care).
- **Team Culture**: Based on "Guiding Principles" — *Think Customers First, Seek Solutions Together, Commit with Accountability, Experiment & Learn, Advocate for All, Engage with Courage*. Employee sentiment: "I love the people here."
- **Mission-Driven**: "Outcomes-focused" — employees are passionate about impacting education and student safety.

## Sources
1. [GoGuardian Official Website](https://www.goguardian.com/)
2. [GoGuardian Careers Page](https://www.goguardian.com/careers)
3. [GoGuardian Greenhouse Job Board](https://job-boards.greenhouse.io/goguardian)
4. [Built In Company Profile (GoGuardian)](https://builtin.com/company/goguardian?ni=6)
5. [LinkedIn Company Page - GoGuardian](https://www.linkedin.com/company/goguardian)

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