---
title: 'Success Program Manager at LVT'
canonical: 'https://feeny.ai/job/success-program-manager-lvt-american-fork-utah-h913sq3r32h5'
type: 'job'
last_seen: '2026-09-13'
---

# Success Program Manager at LVT

- **Company:** LVT
- **Location:** American Fork Utah, United States
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/liveviewtechnologiesinc/jobs/5405554008

## Job description

## ABOUT LVT

[LVT](https://www.lvt.com/resources/why-work-at-lvt) is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first [mobile, solar-powered units](https://www.lvt.com/story), our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to [join a cutting-edge team](https://www.lvt.com/careers) that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

- A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
- Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
- Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

## ABOUT THIS ROLE

We are seeking a creative and high performing teammate to help build and deliver critical digital customer success programs and initiatives. The right candidate for this position is someone who works creatively, efficiently, and collaboratively to build and drive new and emerging digital success programs forward, navigating ambiguity with speed and confidence to ensure seamless & aligned program execution across cross-functional teams.

## ROLE RESPONSIBILITIES

- Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi-year renewal processes.
- Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities. Pursue multi-year renewals and durable growth contracts with existing customers.
- Design and implement digital-first programs  aligned with stakeholder input, company goals, and customer needs to drive product adoption, customer retention, and expansion for our 1-to-many motion
- Build workflows  that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self-service, and effective human touch models.
- Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize LiveView Technologies' solutions.
- Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
- Stay up-to-speed on emerging industry direction and trends. Be seen as an expert consultant for all things digital success.

## OUR IDEAL CANDIDATE

- 3-5 years experience program management, digital experience, customer success, or related field.
- Experience and understanding of customer success concepts and principles — including segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes.
- Knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs
- Renewals and account management experience is a plus.
- Proactive problem-solving skills and a customer-centric mindset.
- Ability to analyze data and derive actionable insights.
- Excellent communication, collaboration, and facilitation skills with the ability to set priorities and execute without micromanagement.
- Comfortable facilitating demos and training in live and digital environments.
- Ability to drive team collaboration, act as primary interface between the customer and LVT
- Experience implementing and working with customer portals and customer success platforms.
- Ability to create branded, audience-appropriate learning materials such as slides, one-pagers, graphics, and step-by-step documentation.
- Proven ability to thrive in ambiguous, fast-paced, and minimally structured environments.
- Ability to travel up to 30% as needed

## BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

## About LVT

## Company Overview
- **One-liner**: LVT (LiveView Technologies) provides rapidly deployable, AI-powered mobile security solutions that combine physical hardware with intelligent cloud software to deter crime and make communities safer.
- **Entity Type**: Private (bootstrapped, now high-growth)
- **Headquarters**: Spanish Fork, Utah, United States
- **Founded**: 2005
- **Founders**: Ryan Porter

## Core Business
- **Primary industries**: Physical security, remote surveillance, law enforcement, retail loss prevention, critical infrastructure protection, public safety
- **Target customers**: B2B and B2G – enterprises (Fortune 50), commercial properties, retail chains, industrial sites, government agencies, law enforcement, and public sector organizations
- **Mission**: Make the world a safer place by equipping businesses, cities, and communities with intelligent security technology that actively deters threats

## Products & Services
- **LVT 2.0 (Mobile Security Units)**: Solar-powered, cellular-enabled, rapidly deployable surveillance towers with 360° coverage, object/behavior/context recognition (AI), and real-time deterrence (voice warnings, lights, alerts). Hardware-as-a-Service model with cloud management.
- **Cloud Platform & Software**: Centralized monitoring, remote access, AI analytics, reporting, and integration with existing security systems. Data is transmitted over secure cellular networks (never public Wi-Fi).
- **Agentic AI**: Autonomous agents that detect, analyze, and respond to threats (e.g., weapons, violence, loitering, theft) without human intervention, enabling faster incident prevention.

## Market Standing
- **Valuation / Funding**: Not publicly disclosed (company bootstrapped, no known institutional funding rounds). Employees receive stock options.
- **Key Metric**: **Clients**: 46% of the Fortune 50 are LVT customers.
- **Notable Investors / Partners**: No external funding rounds announced; company is founder-led and privately held. Partnered with industry leaders in security, retail, critical infrastructure, and law enforcement.
- **Growth Signals**:
  - Named to the Inc. 5000 list for three consecutive years.
  - Winner of the **Utah Business Fast 50** and **CEO of the Year**.
  - Reported reductions of 70%+ in overall crime, 80% in parking lot incidents, and 62% in violent crime for retail clients; $400K+ annual savings and 75% reduction in guard spend for industrial clients.
  - Rapidly expanding beyond construction into retail, public sector, and industrial verticals.

## Competitive Advantages
- **Rapid deployment & mobility**: Units deploy instantly (no wiring, no IT dependency) and are fully self-contained (solar + cellular).
- **Highest uptime in the industry**: Reliable 24/7 coverage with secure cloud connectivity.
- **Integrated hardware + software + AI**: End-to-end solution that actively deters, not just records. Agentic AI automates response, reducing need for human guards.
- **Proven ROI**: Customers see measurable crime reduction and cost savings (guard reduction, shrink reduction).
- **20+ years of domain expertise**: Founded in 2005, deeply experienced in remote monitoring and security challenges.

## Strategic Focus
- Scaling **agentic AI** capabilities to make security systems more autonomous and proactive.
- Expanding into new verticals (public sector, industrial, global markets) while deepening existing retail and commercial relationships.
- Continuing to innovate on hardware durability, battery life, and connectivity for remote or harsh environments.

## Why Work Here
- **Culture**: Values-driven (“Own It”, “Be the Crew”, “Do Right”, “Chew the Strap”, “Pursue Excellence”). Emphasis on ownership, integrity, teamwork, and resilience.
- **Growth**: Fast-paced environment with a builder mentality. Career progression is actively promoted.
- **Compensation**: Competitive salaries, stock options for all full-time employees, quarterly incentive bonuses tied to company goals.
- **Benefits**: 401(k) matching, PTO (9 paid holidays), snacks/drinks, comprehensive health benefits.
- **Work environment**: HQ in Spanish Fork, Utah. Hybrid/remote policy not explicitly stated, but roles span engineering, manufacturing, sales, and marketing. Manufacturing facility on-site. Modern tech stack (cloud, AI, IoT) with opportunity to influence product roadmap.
- **Impact**: Directly contribute to solutions that prevent crime and make communities safer – a mission-driven workplace.

## Sources
1. [lvt.com/careers](https://www.lvt.com/careers)
2. [lvt.com](https://www.lvt.com/)
3. [lvt.com/about](https://www.lvt.com/about)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/liveviewtechnologiesinc)

## Other roles at LVT

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