---
title: 'SuccessFactors Support Analyst at Foodstuffs North Island'
canonical: 'https://feeny.ai/job/successfactors-support-analyst-foodstuffs-north-island-mangere-sv2yqhxr7172'
type: 'job'
last_seen: '2026-09-11'
---

# SuccessFactors Support Analyst at Foodstuffs North Island

- **Company:** Foodstuffs North Island
- **Location:** Mangere, New Zealand
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/foodstuffs/34ac8272-7ce8-435a-8a0d-69787632b176

## Job description

Ko wai mātou – About us Kia ora.  We’re Foodies.  You know New World, PAK’nSAVE and Four Square right? That’s us! With 300+ stores and over 27,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”. Te Tūranga – About the role Join our Business Systems & Platform Team for 12 months Fixed Term Contract and play a key role in supporting and improving the technology that enables our people experience across FSNI. As a SuccessFactors Support Analyst, you’ll be responsible for the day-to-day functional support of our SAP SuccessFactors environment, helping ensure our HR systems are stable, reliable, secure and easy to use. You’ll work across HR, Payroll, Technology and external support partners to troubleshoot issues, improve processes, support system releases and maintain high-quality employee data. This is a hands-on role suited to someone who enjoys solving problems, working with stakeholders and making technology work better.

## What you’ll do

Provide functional support across SAP SuccessFactors and related HR systems Triage and resolve incidents, service requests and minor enhancements Troubleshoot configuration, workflows, business rules, permissions, data and reporting issues Support releases, UAT, regression testing and post-release validation Work with business and technical teams to identify root causes and deliver solutions Maintain documentation, knowledge articles and support processes Identify recurring issues and opportunities for continuous improvement

Ngā painga - What we offer We’re committed to providing awesome experiences for our people, including offering a range of benefits Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes). Flexible working options, a day off on your birthday, long service leave Free carparking - we’ve got over 1,000 carparks including EV plugs Onsite café with subsidised meals, mini mart, 5% discount at our retail stores

He kōrero mōu - About you Hands-on SAP SuccessFactors / HRIS support experience Strong understanding of HR processes and employee lifecycle Experience with incident, problem and service request management Ability to troubleshoot configuration, workflows, business rules, permissions and data issues Experience with UAT, testing, releases and production support Strong analytical and problem-solving skills Experience with SuccessFactors modules such as Employee Central, Payroll, Onboarding, Performance, Compensation or People Analytics.

## Experience with SuccessFactors integrations / SAP CPI

Excellent communication and stakeholder management skills Ability to work across business, technology and vendor teams Experience with JIRA, ServiceNow, Microsoft 365 or similar tools

Experience awesome. Achieve awesome. Be awesomely you. We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to  Recruitment.Foodstuffs@foodstuffs.co.nz.  Accessibility support could include, interview location, sign language interpreter, assistive technology.

Don’t ‘cart’ around – apply now! Are you ready to be part of our bunch – apply now!

## About Foodstuffs North Island

## Company Overview
- **One-liner**: New Zealand's largest grocery retailer, a cooperative of locally owned PAK'nSAVE, New World, Four Square, and Gilmours stores, serving communities across the North Island.
- **Entity Type**: Private (cooperative)
- **Headquarters**: Auckland, New Zealand (Support Centre in Mangere; additional offices in Wellington and Palmerston North)
- **Founded**: 1922
- **Founders**: Not publicly available (cooperative structure, no individual founders)

## Core Business
- Primary industry: Retail grocery and Fast Moving Consumer Goods (FMCG)
- Target customers: B2C (consumers via retail stores and online), B2B (businesses via Gilmours wholesale)
- Mission: "Making sure New Zealanders get more out of life"

## Products & Services
- **PAK'nSAVE**: Discount grocery stores focused on value pricing.
- **New World**: Full-service supermarkets with a wide product range.
- **Four Square**: Convenience stores tailored to local communities.
- **Gilmours**: Wholesale supply for businesses, cafes, and restaurants.
- **Online Shopping**: Click & collect and home delivery options across banners.
- **Mobile Checkouts & Technology**: Self-service checkouts, mobile checkout options, and innovative store designs (metros, cut-throughs) to speed up shopping.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private cooperative)
- **Key Metric**: 24,000 employees (“Foodies”); 350+ stores; ~4.08 million customer visits per week; over 5 million individual grocery items sold daily.
- **Notable Investors/Partners**: 100% New Zealand owned and operated; owned by over 300 local grocery retailers (cooperative members). Partners with local suppliers, stocking over 60,000 products.
- **Growth Signals**: Investing ~$100 million annually in new and transformed stores; planned ~8 new store openings in FY24; $50 million invested in innovation in 2021; proposal to merge with Foodstuffs South Island to streamline operations.

## Competitive Advantages
- **Cooperative Model**: Local owner-operators have deep community ties, tailoring product ranges to local needs while benefiting from the scale of a national network.
- **Scale & Efficiency**: One of the largest supply chains in New Zealand, with dedicated distribution, logistics, and transport teams.
- **Customer-Driven Innovation**: Heavy investment in technology (mobile checkouts, online shopping) and store formats to enhance customer experience.
- **Workforce Development**: Largest trainer of butchers and bakers in New Zealand; strong internal career pathways including potential store ownership.

## Strategic Focus
- **Merger with Foodstuffs South Island**: A proposal to merge the two co-ops into one entity to streamline business operations.
- **Customer Experience**: Continuous improvement of product range, value, and convenience; leveraging data and analytics (e.g., Loyalty Insights & Customer Analytics Manager role).
- **Digital & Technology**: Investing in Salesforce, SAP, and other enterprise systems; hybrid roles in IT, analytics, and engineering.
- **Sustainability & Community**: Supporting local suppliers, reducing environmental impact, and serving over 1.4 million customers weekly.

## Why Work Here
- **Culture**: Described as a “whānau” (family) with a strong sense of belonging; cooperative values mean every employee contributes to something bigger.
- **Work Arrangements**: Many support centre and supply chain roles offer hybrid work (e.g., Mangere, Wellington, Palmerston North). Store roles are on-site.
- **Career Growth**: Opportunities across retail, supply chain, support centre (finance, marketing, IT, legal). Pathways to store ownership for motivated team members.
- **Perks & Training**: Largest trainer of butchers and bakers in NZ; professional development programs; scale and security of a 100-year-old organisation.
- **Engineering & Tech**: Roles like Salesforce Technical Lead, Senior SAP Developer, SuccessFactors Support Analyst, and Deployment Specialist indicate a modernising tech environment.

## Sources
1. [foodstuffs.co.nz](https://www.foodstuffs.co.nz/news-room/Get-the-facts-fsni) – Company facts and figures
2. [foodstuffs.co.nz](https://www.foodstuffs.co.nz/working-at-foodies) – Working at Foodies overview
3. [jobs.lever.co/foodstuffs](https://jobs.lever.co/foodstuffs) – Current open positions (hybrid, tech roles)
4. [linkedin.com](https://linkedin.com/company/foodstuffs-auckland-limited) – LinkedIn company page (followers, employee count, revenue)
5. [foodstuffs.careers](https://foodstuffs.careers/about-us.php) – Careers site with culture and role descriptions

## Other roles at Foodstuffs North Island

- [Safety & Wellbeing Specialist (Fixed-Term)](https://feeny.ai/job/safety-wellbeing-specialist-fixed-term-foodstuffs-north-island-mangere-emargm09d49e) — Mangere, New Zealand
- [Senior Data Analyst](https://feeny.ai/job/senior-data-analyst-foodstuffs-north-island-mangere-8k121c35cp4w) — Mangere, New Zealand
- [Senior Procurement Business Partner](https://feeny.ai/job/senior-procurement-business-partner-foodstuffs-north-island-mangere-xn5s8hj664px) — Mangere, New Zealand
- [eCommerce Business Analyst](https://feeny.ai/job/ecommerce-business-analyst-foodstuffs-north-island-mangere-veykvq2856vm) — Mangere, New Zealand
- [Banner Trade Manager](https://feeny.ai/job/banner-trade-manager-foodstuffs-north-island-mangere-apfpcz166tbc) — Mangere, New Zealand
- [Four Square Store Lead](https://feeny.ai/job/four-square-store-lead-foodstuffs-north-island-mangere-5m6q4c9344pr) — Mangere, New Zealand
- [Category Manager - Delicatessen and Meal Solutions](https://feeny.ai/job/category-manager-delicatessen-and-meal-solutions-foodstuffs-north-island-mangere-kdxgrrkx05jk) — Mangere, New Zealand
- [Bakery Specialist](https://feeny.ai/job/bakery-specialist-foodstuffs-north-island-lower-hutt-e58qaphqvy5g) — Lower Hutt, New Zealand
- [Transport Freight Rating & Master Data Specialist](https://feeny.ai/job/transport-freight-rating-master-data-specialist-foodstuffs-north-island-lower-e8dgm6dy54sm) — Lower Hutt, New Zealand
- [Insights Partner](https://feeny.ai/job/insights-partner-foodstuffs-north-island-mangere-qfkas0xgmjgh) — Mangere, New Zealand