---
title: 'Supervisor(a) de Customer Success (SaaS) at Skydropx - Frenet'
canonical: 'https://feeny.ai/job/supervisor-a-de-customer-success-saas-skydropx-frenet-curitiba-3bzqzjd0gnj4'
type: 'job'
last_seen: '2026-09-16'
---

# Supervisor(a) de Customer Success (SaaS) at Skydropx - Frenet

- **Company:** Skydropx - Frenet
- **Location:** Curitiba, Brazil
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/skydropx/34f5601c-a36e-4fb5-bbfb-4052b97b210f

## Job description

Estamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo.

En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural.

A área de Customer Success está em transformação, e o cuidado com a base de clientes se mantém como prioridade. Buscamos uma pessoa para assumir a supervisão da squad que cuida do nosso produto Saas, ajudando na estruturação de playbooks, processos e métricas da área, pensando na escala, no desenvolvimento do time e no crescimento da companhia.

Responsabilidades e atribuições:

- Mapear processos, encontrar possíveis gargalos e documentar playbooks das áreas
- Fazer o acompanhamento do time de 4 pessoas, identificando pontos de atenção, melhoria e potencial na equipe
- Promover rotina de acompanhamento com rituais de 1:1 e feedbacks estruturados, além de desenvolver Planos de Desenvolvimento Individual (PDI) para cada liderado, caso necessário
- Promover cultura de resolução de problemas, visão estratégica, organização e companheirismo dentro da área
- Ser a interlocução entre a equipe e as demais área da empresa, de modo que consiga atualizar o time sobre movimentos recentes e futuro e levar feedbacks relevantes que os clientes trazem
- Acompanhar métricas da área e garantir que os processos sejam seguidos e metas atingidas
- Garantir o preenchimento correto e organizado do CRM (Hubspot) por parte do time por meio de relatórios, rituais e rotinas
- Fazer a gestão de projetos e garantir a execução de planos de ação pré-definidos, bem como participar da elaboração de OKRs e Planos de Ação da área.
- Acompanhar principais métricas da área como Churn, LTV, NRR; rotina de pagamento e cobrança de faturas por parte da base
- Executar processos da área, de modo que não fique somente na gestão.

Requisitos:

- Experiência em Customer Success e Gestão de pessoas
- Experiência com produto Saas
- Pensamento analítico, com autonomia para interpretar indicadores e agir sobre eles
- Comunicação estruturada
- Postura resolutiva
- Ensino superior completo ou cursando.

Será um diferencial:

- Experiência no ecossistema de frete, logística ou e-commerce
- Vivência construindo ou estruturando processos
- Espanhol

Sobre a vaga:

- Modelo de trabalho: 100% presencial
- Aldeia Coworking - Estação: https://maps.app.goo.gl/7DnF6SMoyiT1Wr53A
- Local: Curitiba
- Ambiente internacional.
- Tipo de contrato: Tempo integral - CLT

¡Te invitamos a aceptar el reto! Para aplicar en la vacante, postúlate por este medio y estaremos encantados de lograr nuestros objetivos junto a ti.

Si tu perfil hace match con los requerimientos de la vacante, nuestro equipo de reclutamiento estará en contacto contigo.

## About Skydropx - Frenet

## Company Overview
- **One-liner**: Skydropx is a logistics management platform that automates shipping for e-commerce and retail businesses, connecting them with multiple carriers and managing the entire shipping journey.
- **Entity Type**: Private (Y Combinator S18, raised $27M total funding)
- **Headquarters**: Monterrey, Nuevo León, Mexico
- **Founded**: 2014 (Skydropx); Frenet founded in 2015, acquired by Skydropx in 2025
- **Founders**: Tavo Zambrano (Co-Founder & CEO), Armando Solbes (Co-Founder & CFO)

## Core Business
- Primary industry: Logistics technology / Supply chain management
- Target customers: B2B – small, medium, and large e-commerce companies, retailers, and marketplaces
- Mission: To enable companies to own the entire experience from shopping cart to delivery, simplifying logistics for businesses of all sizes

## Products & Services
- **Skydropx Platform (SaaS)**: A unified logistics management system that allows businesses to select carriers, buy/print shipping labels, track shipments, estimate drop-off times, and handle returns. Features an “AI Dispatch” engine for intelligent carrier selection. Integrates with online stores and marketplaces.
- **Frenet Platform (SaaS)**: A platform focused on larger companies in Brazil, enabling freight cost comparison across multiple carriers and centralized freight management. Acquired by Skydropx in 2025 for $5.2M.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $27M to date (as of 2025). Acquired Frenet for $5.2M.
- **Notable Investors/Partners**: Y Combinator, Sierra Ventures, FJ Labs, Variv Capital, Dynamo
- **Growth Signals**: 
  - Team size reported as 320 on Y Combinator profile and 427 total employees on Built In (latest figure).
  - Acquisition of Frenet expands presence into Brazil, adding over 45K e-commerce clients.
  - Plans to cross-pollinate features: bring Skydropx’s SMB tools to Brazil and Frenet’s large-client capabilities to Mexico.

## Competitive Advantages
- **Unified carrier network**: Integrates with 30+ carriers in a single platform, simplifying shipping for merchants.
- **AI-powered dispatch**: Uses machine learning to recommend optimal carrier for each shipment based on cost, speed, and reliability.
- **Cross-border expertise**: Strong presence in Mexico and now expanding into Brazil through acquisition, offering a pan-Latin American logistics solution.
- **Y Combinator backing**: Validated by one of the world’s top startup accelerators, signaling strong product-market fit.

## Strategic Focus
- **Geographic expansion**: Deepening presence in Brazil while strengthening the Mexican market.
- **Product convergence**: Blending the best features of Skydropx (for SMBs) and Frenet (for large enterprises) to serve all customer segments across both countries.
- **Continued automation**: Enhancing AI and machine learning capabilities to further streamline shipping decisions and reduce manual work for clients.

## Why Work Here
- **Fast-growing startup**: Backed by top-tier investors and on a trajectory of rapid expansion, offering career growth opportunities in engineering, product, sales, and operations.
- **Engineering culture**: Head of Engineering and strong software development team (115+ people on The Org) focused on building scalable logistics infrastructure.
- **On-site workspace**: Employees work from physical offices in Monterrey; typical time on-site is full-time (Built In reports “OnSite Workspace”).
- **Impactful mission**: Solving real logistics friction for thousands of businesses across Latin America, with direct visibility into how your work affects customers.
- **Diverse team**: Roles span engineering, product, sales, marketing, customer success, and operations – a chance to wear multiple hats in a growing company.

## Sources
1. [ycombinator.com](https://www.ycombinator.com/companies/skydropx) – Y Combinator company profile (team size, founders, funding, batch)
2. [latamlist.com](https://latamlist.com/skydropx-acquires-frenet-for-5-2m/) – Acquisition details and total funding
3. [theorg.com](https://theorg.com/org/skydropx) – Org chart, team sizes, office locations
4. [builtin.com](https://builtin.com/company/skydropx-latam) – Employee count (427), year founded, office policy

## Other roles at Skydropx - Frenet

- [Ejecutivo de Ventas](https://feeny.ai/job/ejecutivo-de-ventas-skydropx-frenet-bogota-1qnv1xbyb08c) — Bogotá, Colombia
- [Desenvolvedor de Automações I | Operações AI](https://feeny.ai/job/desenvolvedor-de-automacoes-i-operacoes-ai-skydropx-frenet-curitiba-p8qsaphtw2rn) — Curitiba, Brazil
- [Ejecutivo de Atención a Clientes (Monterrey)](https://feeny.ai/job/ejecutivo-de-atencion-a-clientes-monterrey-skydropx-frenet-monterrey-51z3ktk3466w) — Monterrey, Mexico
- [UX Writer (Portugués-Español)](https://feeny.ai/job/ux-writer-portugues-espanol-skydropx-frenet-colombia-ysx3xh6pzk6s) — Colombia
- [Product Analytics Coordinator](https://feeny.ai/job/product-analytics-coordinator-skydropx-frenet-mexico-nhb7gyg5rgnj) — Mexico
- [Product Manager Sr](https://feeny.ai/job/product-manager-sr-skydropx-frenet-argentina-ydnjerag1k7r) — Argentina
- [Sr Accountant](https://feeny.ai/job/sr-accountant-skydropx-frenet-monterrey-jgz56jqbt4re) — Monterrey, Mexico
- [Strategy Associate](https://feeny.ai/job/strategy-associate-skydropx-frenet-mexico-5gzcxfjzqfat) — Mexico
- [Supervisor(a) de Vendas Outbound](https://feeny.ai/job/supervisor-a-de-vendas-outbound-skydropx-frenet-curitiba-dspawktck6ng) — Curitiba, Brazil
- [Engineering Manager (Ruby on Rails & .NET) | Español y Portugués](https://feeny.ai/job/engineering-manager-ruby-on-rails-net-espanol-y-portugues-skydropx-frenet-brazil-zawpj7bamjyp) — Brazil