--- title: 'Supervisor, Card Services, Digital Banking at Forbright Bank' canonical: 'https://feeny.ai/job/supervisor-card-services-digital-banking-forbright-bank-remote-s8xrbq1xhypz' type: 'job' last_seen: '2026-11-08' --- # Supervisor, Card Services, Digital Banking at Forbright Bank - **Company:** Forbright Bank - **Location:** Remote - **Compensation:** $77k–$82k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.lever.co/forbrightbank/bedea2e5-3816-4120-905a-ecb1439c7987 ## Job description COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY:  The Supervisor, Card Services, Digital Banking is responsible for supporting the day-to-day execution of debit card servicing operations, including debit card administration and dispute processing. This role provides direct supervision, coaching, and guidance to Card Services staff while ensuring operational activities are completed accurately, efficiently, and in compliance with regulatory requirements and service level agreements (SLAs). The Supervisor works closely with internal partners to maintain a high-quality customer experience and ensure adherence to established policies, procedures, and controls. ## DUTIES AND RESPONSIBILITIES: Card Services Operations Support - Supervise daily card services activities, including debit card administration and dispute processing support - Monitor team workflows to ensure accuracy, timeliness, and adherence to SLAs and internal procedures - Provide guidance and escalation support for complex card servicing or dispute-related issues - Assist in identifying process improvement opportunities to enhance operational efficiency and customer experience Debit Card Administration - Oversee execution of debit card administration tasks, including card ordering, replacements, and maintenance - Monitor inventory levels and support controls related to card tracking and distribution - Assist with tracking and reporting of key operational metrics such as activation rates, reissue volumes, and processing timelines - Partner with internal teams and third-party vendors to support consistent service delivery Debit Card Disputes & Regulatory Execution - Supervise the processing of debit card disputes, ensuring adherence to procedures and established timelines - Support compliance with Regulation E (Reg E) requirements, including investigation timelines and provisional credit processes - Monitor team performance against dispute SLAs and escalate issues as needed - Assist with maintaining procedures and documentation related to dispute processing and controls Risk, Compliance & Operational Support - Ensure team adherence to internal policies, regulatory requirements, and network rules - Support audit requests, internal reviews, and control-related activities as directed - Identify operational issues and escalate risks to leadership for resolution - Reinforce data privacy, security, and compliance awareness within the team ## Team Leadership & Development - Supervise, coach, and develop Card Services staff to meet performance and quality expectations - Provide ongoing feedback, training, and support to enhance team effectiveness - Monitor individual and team performance using data and KPIs - Promote a collaborative and accountable team environment focused on accuracy and service excellence ## SUPERVISORY RESPONSIBILITIES: - Supervise assigned employees by organizing and monitoring work progress - Maintain staff by recruiting, selecting, orienting, and training employees - Manage performance of employees through development, coaching, and counseling ## QUALIFICATIONS: - High School Diploma required, Bachelor’s Degree in business, finance, or a related field preferred - Minimum of 5 years of experience in financial institution operations required - Minimum of 2 years of supervisory experience required - Required experience in debit card services operations, including card administration and servicing activities - Required experience in debit card dispute processing, including chargebacks and Reg E investigations including investigation timelines, provisional credit requirements, and dispute resolution standards - Strong understanding of card network rules (including Mastercard and Pulse) and their operational implications - Experience working with Marqeta debit card products preferred - Strong attention to detail with a demonstrated ability to manage operational risk and controls - Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) - Excellent verbal, written, and interpersonal communication skills - Strong organizational skills and attention to detail - Outstanding problem-solving and time management skills - Self-motivated, self-directed, and results-oriented - Adaptable and able to multitask in a fast-paced environment - Can work independently and within a team; solution-oriented with a collaborative approach The Card Services Supervisor schedule is structured as follows: Monday–Friday: Card Services hours are 1–10 p.m. EST. Saturdays: Card Services hours are 9 a.m.–6 p.m. EST. The Supervisor will work only 8–12 Saturday hours per month, typically 4–6 hours every other Saturday. Total Weekly Hours: This is based on a 40 hours per week. The weekday schedule will be adjusted as needed to account for Saturday hours and remain within the 40-hour weekly limit. POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to: - Remain in a stationary position - Use hands and fingers - Utilize a computer monitor with visual acuity - Operate technology or other office machinery such as printers, scanners, etc. - Communicate clearly verbally and/or in writing with others ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. ## PERKS/BENEFITS: - Comprehensive health, dental, and vision plans - 4 weeks PTO - 401k + company match - Metro SmartTrip benefits ($50/mo) - Remote or hybrid (4 days per week in-office) work schedules for most positions - Incentives for purchasing solar panels, electric vehicles, biking to work, etc. - Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! - The Washington Post Top Workplaces winner for four consecutive years (2023-2026) ## CORE PRINCIPLES: - Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed. - People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values. - Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.  By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.  Innovation is a continuous investment in new ideas. - Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength. - Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting. - Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose. - Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners – not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build. - Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share. It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics. Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time. By applying, you acknowledge that you have reviewed our CCPA Privacy Notice. ## About Forbright Bank ## Company Overview - **One-liner**: Forbright Bank is a nationwide full-service bank and commercial lender providing digital consumer banking and specialty lending solutions to the middle market. - **Entity Type**: Public (ticker: FRBT on Nasdaq) - **Headquarters**: Chevy Chase, Maryland, United States - **Founded**: 2003 - **Founders**: John Delaney ## Core Business - **Primary industry/industries**: Banking, Financial Services, Commercial Lending - **Target customers**: B2B targeting middle market businesses in healthcare, technology, financial services, and real estate; B2C through digital consumer banking - **Mission or purpose statement**: “We’re here to help you reach your financial goals and support our communities and the environment.” ## Products & Services - **Digital Consumer Banking**: Seamless online banking with attractive rates, advanced security, and no hidden charges. - **Nationwide Middle Market Lending**: Customized specialty financing solutions for companies in healthcare, technology, financial services, and real estate. - **Strategic Advisory & Asset Management**: Advisory services and asset management for commercial clients. - **Solar Servicing**: Specialized servicing for solar financing, including fraud and complaints management. ## Market Standing - **Valuation/Market Cap**: Not publicly available (publicly traded on Nasdaq; specific market cap not disclosed in available data) - **Total Assets**: Over $8 billion (as of June 30, 2026) - **Approximate Financing to Date**: $20 billion - **Key Metric**: Q2 FY2026 Net Income of $4,122,000 (quarter ended June 30, 2026, per SEC Form 10-Q filed August 13, 2026) - **Total Funding**: $557.6 million (across 5 private rounds, most recently a $345 million private equity round in April 2021) - **Notable Investors/Partners**: Private investors (specific names from the $345M round not detailed); notable partners include EY, Bank of America, Capital One, Wells Fargo, and others as talent sources. - **Growth Signals**: Headcount grew 12.1% YoY to 414 employees; LinkedIn followers grew 30.1% yearly; recognized by Washington Business Journal as one of the largest banks in greater Washington, D.C. ## Competitive Advantages - **Hybrid Digital-First Model**: Combines a highly scalable digital consumer deposit platform with specialized nationwide commercial lending, offering resilience against traditional bank headwinds. - **Middle Market Focus**: Deep expertise in the $10 trillion U.S. middle market, providing tailored financing solutions for healthcare, technology, real estate, and financial services sectors. - **Experienced Leadership**: Led by founder and Executive Chairman John Delaney and CEO Don Cole, with deep experience in banking, finance, and operations. - **Sustainability Mission**: Bonuses offered for eco-friendly behaviors (solar panels, electric vehicles, biking), reflecting a core brand differentiator. ## Strategic Focus - **Growth**: Leveraging digital banking technology to scale consumer deposits while expanding specialty commercial lending in healthcare, technology, and other high-growth sectors. - **Return-Driven Capital Management**: Disciplined approach to capital allocation focused on sustainable growth and resilience. - **Community and Environment**: Commitment to supporting communities and environmental sustainability as part of the bank’s core strategy. ## Why Work Here - **Culture**: Described as dynamic, high-energy, fun, and fast-paced with an exciting growth trajectory and meaningful mission. Rated 3.9/5.0 on employer review sites (work-life balance rated 4.0). - **Work Policy**: Mix of on-site, hybrid, and internship roles, with corporate headquarters in Chevy Chase, MD. - **Perks**: 4 weeks of PTO, comprehensive health/dental/vision, 401(k) with company match, paid parental leave, bonuses for purchasing solar panels or electric vehicles, biking to work incentives, paid subscriptions to compost programs and Imperfect Foods, employee referral bonuses, professional development and training, and volunteer opportunities. - **Engineering Culture**: Strong technical team (8% of workforce) and IT/operations focus, with active roles in digital banking technology, card services, and customer care. ## Sources 1. [forbrightbank.com](https://www.forbrightbank.com/about-us/who-we-are/) 2. [jobs.lever.co](https://jobs.lever.co/forbrightbank) 3. [forbrightbank.com](https://www.forbrightbank.com/about-us/careers/) 4. [linkedin.com](https://linkedin.com/company/forbright-bank) 5. [forbrightbank.com](https://www.forbrightbank.com/about-us/leadership/) ## Other roles at Forbright Bank - [Card Product Analyst](https://feeny.ai/job/card-product-analyst-forbright-bank-remote-nm4r8q5g0ycp) - [Product Analyst, Digital Banking](https://feeny.ai/job/product-analyst-digital-banking-forbright-bank-remote-mwa8g4t9cq0e) - [Senior Associate/Assistant Vice President, Portfolio Management, Healthcare Lending](https://feeny.ai/job/senior-associate-assistant-vice-president-portfolio-management-healthcare-dh1yg7kebzt3) — Chevy Chase, MD - [Intern, Human Resources and Community Impact](https://feeny.ai/job/intern-human-resources-and-community-impact-forbright-bank-chevy-chase-kjgjptxnx4fx) — Chevy Chase, MD - [AVP, Fraud Operations & Loss Prevention, Digital Banking](https://feeny.ai/job/avp-fraud-operations-loss-prevention-digital-banking-forbright-bank-remote-54rm902vn0jn) - [Senior QA Engineer, Digital Banking](https://feeny.ai/job/senior-qa-engineer-digital-banking-forbright-bank-remote-7d66pqjse887) - [Senior Manager, Marketing Technology Developer, Digital Banking](https://feeny.ai/job/senior-manager-marketing-technology-developer-digital-banking-forbright-bank-qnfxwg0nvy9a) - [IT Staff Auditor, Internal Audit](https://feeny.ai/job/it-staff-auditor-internal-audit-forbright-bank-chevy-chase-0dhhtp46pntm) — Chevy Chase, MD - [Internal Audit Intern (Summer 2027)](https://feeny.ai/job/internal-audit-intern-summer-2027-forbright-bank-chevy-chase-699ya91m5aw2) — Chevy Chase, MD - [Director, Portfolio Management, Real Estate Finance](https://feeny.ai/job/director-portfolio-management-real-estate-finance-forbright-bank-chevy-chase-1pt2znytx0qa) — Chevy Chase, MD