--- title: 'Supervisor at Mulberry' canonical: 'https://feeny.ai/job/supervisor-mulberry-manchester-f5zpbd8hf2ec' type: 'job' last_seen: '2026-09-07' --- # Supervisor at Mulberry - **Company:** Mulberry - **Location:** Manchester, United Kingdom - **Compensation:** £28k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-05-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/mulberry/8677300d-efd7-44a1-b3d9-74e56cd00ac1 ## Job description Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy. What we need from you: You will always be Customer focused: - You will nurture a welcoming and fun environment for your customers and team. - You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also. - You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. - You will develop and maintain key customer relationships using instore CRM tools to support you and your team. You will help to develop the best team: - You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally. - You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration. - You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge. You will be commercially driven: - You will continually demonstrate a commitment to driving growth in your store. - You will lead and deliver operational excellence showing respect and consideration for people, product and your environment. You will care about people and the planet: - You will embody our Values in all you do by being honest, dynamic, and community spirited. - You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. - You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work. You are: - Inspiring - Engaging - Agile - Perceptive - A natural Coach - In love with fashion! What we will do for you: - Competitive basic salary - Bonus - Product allowance - An enviable staff discount and exclusive access to staff sales - Pension Contributions & Life Assurance - Training and opportunities to develop - x2 paid volunteering days per year - Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts ## About Mulberry ## Company Overview - **One-liner**: A British luxury lifestyle brand, best known for its iconic leather handbags and accessories, emphasizing British craftsmanship. - **Entity Type**: Public (Mulberry Group plc, Ticker: MUL on the London Stock Exchange AIM) - **Headquarters**: The Rookery, Chilcompton, Somerset, England, UK - **Founded**: 1971 in Somerset, England - **Founders**: Roger Saul ## Core Business - **Primary industry/industries**: Luxury Fashion, Leather Goods, Accessories - **Target customers**: B2C, targeting luxury-conscious consumers globally; a mix of direct-to-consumer via their own channels and wholesale partnerships. - **Mission or purpose statement**: To be a global luxury lifestyle brand, driven by creativity, craftsmanship, and community, with a long-term strategy for sustainable growth. Their "Made to Last" manifesto and B Corp certification underscore a commitment to a regenerative and circular business model. ## Products & Services - **Leather Handbags & Accessories**: The core commercial focus, including iconic ranges (e.g., Bayswater, Alexa) and new bestsellers. These are the brand's most recognized products, with a strong emphasis on British manufacturing. - **Lifestyle Range**: A complementary collection including soft accessories, footwear, luggage, ready-to-wear, jewellery, and eyewear. - **Men's Collection**: A dedicated range of leather goods, accessories, and apparel for men. - **Aftercare & Repair Service**: A lifetime service for their products, reinforcing their "Made to Last" ethos and commitment to sustainability. - **Digital Experience**: A comprehensive omni-channel offer including mulberry.com, which ships to 190+ countries and operates in 9 currencies and 5 languages. ## Market Standing - **Valuation/Market Cap**: Not publicly available direct from search results; as a publicly-traded company on AIM, this fluctuates daily. - **Key Metric**: As of 2026, the company is focused on revenue growth as its key performance indicator. Approximately 90% of sales come from direct-to-customer channels (Retail, Franchise, and Digital). - **Notable Investors/Partners**: Major shareholders include Challice Limited (56.4%) and Frasers Group (37%). Key digital partners in high-potential markets include JD.com, Tmall, and Vip.com in China. - **Growth Signals**: - **B Corp Recertification (2026)**: One of the first UK businesses to recertify under B Lab UK's new, more rigorous standards, signaling a strong commitment to ethical and sustainable practices. - **Global Expansion**: Operates over 120 owned and partner stores across 25 countries, with strategic focus on high-potential Asian markets (China, Hong Kong, Japan, Korea). - **Digital Leadership**: Digital sales account for approximately 20% of total brand sales through consistent platform investment. - **Manufacturing Capacity**: Continues to invest in its two Somerset factories, which manufacture approximately 50% of its bags, providing a unique agile supply chain. ## Competitive Advantages - **"Made in England" Heritage & Manufacturing**: A significant moat. Being the largest manufacturer of luxury leather goods in the UK, with dedicated factories and an apprenticeship program fostering craftsmanship, provides authenticity and a unique value proposition that competitors find hard to replicate. - **Strong Brand Identity**: A playful, uniquely British blend of creativity and culture, embodied by iconic product lines and a strong heritage spanning over 50 years. - **Direct-to-Customer Model**: With ~90% of sales coming from its own channels, Mulberry has strong control over brand experience, customer data, and margins. - **Commitment to Sustainability**: The B Corp certification and "Made to Last" manifesto provide a compelling narrative for environmentally-conscious consumers, differentiating it from many luxury players. ## Strategic Focus - **Customer-Led Innovation**: Focusing on product innovation and superior customer experience, particularly in leather accessories. - **International Growth**: Penetrating high-potential markets in Asia through joint ventures and strategic digital partnerships. - **Omnichannel Excellence**: Deepening the integration of digital sales, physical retail, and concessions to provide a seamless customer experience. - **Continuing the "Made in England" Strategy**: Further investment in its Somerset factories to leverage the speed and agility of UK manufacturing. - **Strengthening the Lifestyle Range**: Developing complementary categories like shoes, ready-to-wear, and jewellery to expand the brand's lifestyle appeal. ## Why Work Here - **Culture & Values**: The company emphasizes a community feel rooted in its family business origins. Employee values are "Be Open, Be Bold, Be Imaginative, Be Responsible." - **Sustainability Leadership**: Working for a company that is a certified B Corp and is actively working towards regenerative and circular practices is a significant draw for mission-driven talent. - **Craftsmanship & Heritage**: Unique opportunities to work in a business with deep roots in British manufacturing. The award-winning apprenticeship program in Leather Goods Manufacturing offers a rare path into skilled craft roles. - **Work Policy**: Roles are primarily on-site, particularly in factories (Somerset) and the design studio (London). Some office-based roles in London offer a hybrid working pattern. - **Global Opportunities**: With offices in London, New York, Paris, Hong Kong, Tokyo, Seoul, and stores in over 25 countries, there are potential opportunities for international career development. - **Learning & Development**: A strong tradition of internal progression, especially from the apprenticeship program into roles across product development, planning, and market support. ## Sources 1. [Mulberry Careers Page](https://www.mulberry.com/gb/information/mulberry-careers) 2. [Mulberry Careers (Lever)](https://jobs.lever.co/mulberry) 3. [Mulberry Company Profile](https://www.mulberry.com/gb/company-profile) 4. [Mulberry Responsibility - People](https://www.mulberry.com/us/responsibility/people) 5. [Mulberry LinkedIn Page](https://www.linkedin.com/company/mulberryengland) ## Other roles at Mulberry - [Sales Assistant](https://feeny.ai/job/sales-assistant-mulberry-dublin-k7071044y7r9) — Dublin, Ireland - [Sales Assistant](https://feeny.ai/job/sales-assistant-mulberry-edinburgh-9bd0xakycnyt) — Edinburgh, United Kingdom - [Sales Assistant](https://feeny.ai/job/sales-assistant-mulberry-leeds-nvrk34fcgq35) — Leeds, United Kingdom - [Leather Goods Designer](https://feeny.ai/job/leather-goods-designer-mulberry-london-dh9mwaw8vpse) — London, United Kingdom - [Customer Care Advisor](https://feeny.ai/job/customer-care-advisor-mulberry-chilcompton-wp5zd0kmeqb2) — Chilcompton, United Kingdom - [Sales Assistant](https://feeny.ai/job/sales-assistant-mulberry-bicester-c5m4nsn38cea) — Bicester, United Kingdom - [Sales Assistant](https://feeny.ai/job/sales-assistant-mulberry-cheshire-oaks-3pdt8a44pnsg) — Cheshire Oaks, United Kingdom - [Assistant Manager](https://feeny.ai/job/assistant-manager-mulberry-portsmouth-g0pe1fdvt361) — Portsmouth, United Kingdom - [Store Leader](https://feeny.ai/job/store-leader-mulberry-dublin-xqhqyj0xggr6) — Dublin, Ireland - [Merchandising Admin Assistant](https://feeny.ai/job/merchandising-admin-assistant-mulberry-london-qgaq5kbfaj7z) — London, United Kingdom