---
title: 'Supervisor, Patient Support at Tactile Medical'
canonical: 'https://feeny.ai/job/supervisor-patient-support-tactile-medical-minneapolis-s2ted56v1305'
type: 'job'
last_seen: '2026-10-13'
---

# Supervisor, Patient Support at Tactile Medical

- **Company:** Tactile Medical
- **Location:** Minneapolis, MN
- **Compensation:** $62k–$86k
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/tactilemedical/jobs/4426164009

## Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Supervisor, Patient Support is responsible for leading and developing an assigned Patient Support team while overseeing the day-to-day operations and performance of the function. This role ensures operational effectiveness, supports employee development, and delivers exceptional patient service throughout the customer journey.

The Supervisor provides leadership, coaching, performance management, and operational oversight to drive team engagement, accountability, and achievement of departmental goals. This position partners cross-functionally to resolve operational challenges, improve processes, support organizational initiatives, and ensure compliance with company policies and quality standards. The Supervisor also plays a key role in talent development, workforce planning, and building a high-performing team to support long-term organizational success.

Key Responsibilities:

- Provide day-to-day leadership, guidance, coaching, and development to an assigned Patient Support team to ensure operational effectiveness, employee engagement, and achievement of service expectations.
- Conduct regular coaching, performance discussions, evaluations, and 1:1 meetings to support employee development, accountability, and performance management.
- Accountable for achieving team performance goals related to service, quality, productivity, patient experience, and operational effectiveness through effective coaching, performance management, and leadership.
- Ensure appropriate staffing, scheduling, and workforce readiness to achieve team performance objectives and deliver consistent patient experience.
- Build and maintain a high-performing team through effective hiring, onboarding, development, performance management, talent assessment, and succession planning.
- Foster a culture of accountability, engagement, continuous improvement, and patient centered service while driving employee retention, development, and team effectiveness.
- Address patient concerns and complex escalations promptly while promoting a positive patient experience and high levels of customer satisfaction.
- Collaborate with cross-functional partners to resolve operational challenges, support departmental objectives, and drive organizational initiatives.
- Analyze operational metrics and identify process improvement opportunities; implement solutions that enhance efficiency, performance, and service delivery.
- Ensure accurate documentation and maintain departmental procedures, resources, and operational processes to support consistency, quality, and compliance.
- Maintain compliance with company policies, HIPAA requirements, quality standards, and all applicable regulatory requirements while performing other duties as assigned.

## Qualifications

Required:

- Four or more years of experience in customer service, patient support, healthcare, medical device support, contact center operations, or a related field.
- Two or more years of supervisory or formal leadership experience.
- Demonstrated success leading employee performance, coaching, and team development.
- Experience managing customer or patient escalations and resolving complex situations.
- Experience utilizing conflict resolution, de-escalation, and problem-solving techniques.
- Experience using operational metrics and performance data to drive business decisions and improve results.

Preferred:

- Bachelor's degree or equivalent combination of education and relevant experience.
- Experience supporting medical devices, durable medical equipment (DME), or healthcare-related products.
- Experience leading teams in a performance-driven contact center environment with accountability for service level, productivity, quality, and patient satisfaction metrics.
- Experience leading teams through process improvements, organizational change, or operational transformations.

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range $61,500—$86,205 USD

To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/

To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/

## About Tactile Medical

## Company Overview
- **One-liner**: Tactile Medical develops at-home pneumatic compression devices to treat lymphedema and chronic venous insufficiency, helping patients manage chronic swelling at home.
- **Entity Type**: Public (ticker not listed in provided search results)
- **Headquarters**: Minneapolis, Minnesota, USA (corporate HQ); manufacturing in New Brighton, Minnesota
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Medical devices (lymphedema treatment, chronic venous insufficiency, airway clearance)
- **Target customers**: B2B (clinicians, hospitals, clinics) and B2C (patients)
- **Mission**: “We reveal and treat people with underserved chronic conditions and help them care for themselves at home” [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Products & Services
- **Flexitouch® Plus system**: Advanced pneumatic compression device for treating lymphedema and chronic venous insufficiency. Clinically proven to reduce swelling and discomfort throughout the body. [tactilemedical.com/](https://tactilemedical.com/)
- **Nimbl™**: Small, light, compact pneumatic compression controller designed for portability and improved patient experience. [tactilemedical.com/](https://tactilemedical.com/)
- **AffloVest**: Airway clearance therapy device for chronic respiratory conditions and neuromuscular disorders, helping loosen and move mucus for easier breathing. [tactilemedical.com/](https://tactilemedical.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results
- **Key Metric**: Not publicly available (no revenue or funding data in search results)
- **Notable Investors/Partners**: Not publicly available from search results
- **Growth Signals**: Nationwide team of Territory Account Managers and Patient Education Consultants; tens of thousands of patients treated annually; expansion into airway clearance with AffloVest; US-based manufacturing. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Competitive Advantages
- **Patient-first approach**: Comprehensive support including personalized setup, training, follow-up, and reimbursement navigation. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Clinically proven devices**: Backed by clinical research and used by tens of thousands of patients annually.
- **US domestic manufacturing**: Engineering, Quality, R&D, and Supply Chain teams in New Brighton, MN, ensuring quality control and innovation. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Integrated care model**: Combination of innovative devices, personalized care, and support services increases clinical efficacy and reduces healthcare costs.

## Strategic Focus
- **Current priorities**: Expanding patient access to lymphedema and chronic venous insufficiency treatments; developing next-generation devices (e.g., Nimbl); entering new therapeutic areas (airway clearance with AffloVest); strengthening field sales and patient education network.
- **Direction for growth**: Continued innovation in at-home therapy devices, broadening reimbursement coverage, and scaling the national field team to reach more underserved patients.

## Why Work Here
- **Culture highlights**: Values include transparency, drive, collaboration, embracing change, and compassion. Emphasis on patient-first mindset and making a meaningful difference. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Work setting**: Hybrid (corporate HQ and manufacturing), remote, field-based, and office roles available. Field roles include Territory Account Managers and Patient Education Consultants. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Notable perks**: Opportunity to work with a mission-driven team focused on improving quality of life for patients with chronic conditions; comprehensive support from reimbursement experts and clinical staff; US-based manufacturing and R&D.

## Sources
1. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
2. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
3. [tactilemedical.com/](https://tactilemedical.com/)
4. [tactilemedical.com/about-us/leadership/](https://tactilemedical.com/about-us/leadership/)
5. [tactilemedical.com/about-us/careers/our-purpose/](https://tactilemedical.com/about-us/careers/our-purpose/)
6. [job-boards.greenhouse.io/tactilemedical](https://job-boards.greenhouse.io/tactilemedical)

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