--- title: 'Supervisor, Service Operations at Curri' canonical: 'https://feeny.ai/job/supervisor-service-operations-curri-ventura-1gb7k07b2e56' type: 'job' last_seen: '2026-09-09' --- # Supervisor, Service Operations at Curri - **Company:** Curri - **Location:** Ventura, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/curri/865ea6e0-9c95-4a73-b072-0022106ff8b8 ## Job description ## SUPERVISOR, SERVICE OPERATIONS The Service Operations Supervisor is responsible for leading frontline service execution at Curri. This role focuses on coaching and developing Service Representatives and Specialists, ensuring real-time queue coverage, and resolving escalations to deliver consistently reliable, high-quality customer outcomes. This role exists to strengthen day-to-day operational leadership and support as the service organization continues to scale, ensuring teams are supported in real time and consistently held to high performance standards. ## WHAT YOU WILL DO: - Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development. - Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments. - Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service. - Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes. - Identify operational gaps, risks, and inefficiencies, partnering cross-functionally to implement scalable, long-term solutions. - Provide real-time guidance and decision-making support during high-volume or high-severity service scenarios. ## WHAT YOU NEED TO HAVE: - Proven frontline people leadership experience, with a strong coaching, accountability, and performance management approach. - Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments. - Strong judgment and decision-making skills in fast-paced, high-pressure situations. - Clear, direct communication skills with the ability to lead teams and coordinate cross-functionally without noise. - Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs. ## BONUS POINTS: - Experience supervising service teams in logistics, dispatch, or last-mile delivery environments. - Demonstrated success improving team performance through coaching rather than individual heroics. - Comfort operating in fast-changing environments with limited structure. - Strong operational instincts paired with a customer-first mindset. ## WHAT’S IN IT FOR YOU: - Lead and develop a high-impact operations team with visible, day-to-day impact on the business. - Build meaningful leadership experience while solving real operational challenges. - Work closely with cross-functional partners in a fast-growing startup environment. - Competitive compensation and benefits including health, dental, vision, 401(k), and equity. Who are we? We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our headquarters are in Ventura, CA. Learn more at curri.com http://curri.com. Curri is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. ## About Curri ## Company Overview - **One-liner**: Curri provides a modern logistics platform for on-demand, last-mile delivery of construction and industrial materials. - **Entity Type**: Private (Series B) - **Headquarters**: Ventura, California, United States - **Founded**: 2018 - **Founders**: Brian Gonzalez and Matthew Lafferty ## Core Business - **Primary industry/industries**: Logistics, Supply Chain, Construction Technology - **Target customers**: B2B; construction companies, industrial suppliers, tradespeople (plumbers, electricians, etc.), and any business needing same-day or scheduled delivery of heavy or bulky materials. - **Mission or purpose statement**: "Be the way the world delivers construction and industrial materials." ## Products & Services - **Curri Platform**: A unified logistics platform for booking, managing, and tracking deliveries. Offers a full spectrum of vehicle types (cars, trucks, flatbeds) for both on-demand "hotshots" and recurring dedicated fleets. - **Curri API**: Allows businesses to connect and automate deliveries directly from their own systems. - **Route Planner**: A tool for planning and optimizing smarter routing for multiple deliveries. - **Carrier Management**: A service to rate, onboard, and oversee third-party carriers within the platform. - **LTL (Less Than Truckload)**: Nationwide freight service for smaller shipments. - **Core Intelligence**: An AI-powered fabric that includes features like smart vehicle matching, live tracking, and a "Payload Decorator" that uses an LLM and OEM database to automatically assign weights and dimensions to parts. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$48.3M** (as of mid-2024) [linkedin.com]. Annual Revenue is estimated at **$9.0M** [linkedin.com]. - **Notable Investors/Partners**: Bessemer Venture Partners (led Series B), Y Combinator (S19 batch), Initialized Capital, Brick & Mortar Ventures, Applico Capital [linkedin.com]. - **Growth Signals**: Headcount grew **41.1% year-over-year** to 161 employees [linkedin.com]. The company has 27 active job postings, with a 92.9% increase in postings year-over-year [linkedin.com]. It has expanded from a simple hotshot service to a full platform including API, route planning, and carrier management. ## Competitive Advantages - **Vertical Focus**: Deep specialization in the construction and industrial supply chain, a massive but underserved market for modern logistics technology. - **Core Intelligence (AI)**: A proprietary AI layer that automates complex logistics tasks like vehicle matching and payload specification, creating a significant efficiency moat. - **Full-Spectrum Service**: Offers everything from a single rush delivery (hotshot) to dedicated fleets and national LTL freight, all on one platform. - **Y Combinator Backing**: As an S19 YC company, it has a strong pedigree and access to a vast network. ## Strategic Focus - **Platform Expansion**: Moving beyond simple on-demand delivery to become a comprehensive logistics operating system with API, route planning, and carrier management tools. - **AI Integration**: Deepening its "Core Intelligence" AI layer to automate logistics, reduce exceptions, and improve driver and customer support experiences. - **Market Growth**: Actively hiring for Strategy and Operations Managers in new markets (e.g., Charlotte, Washington D.C., New York) to expand its geographic footprint. - **Enterprise Sales**: Building out dedicated sales teams for specific verticals like Aerospace, Medical & Healthcare, and Oil & Gas/Energy. ## Why Work Here - **Culture**: Described as an "iron-sharpens-iron" culture that values curiosity and mastery. The company emphasizes a "no work/life balance—just life" philosophy, meaning they support employees in both work and personal life [curri.com/careers]. - **Remote/Hybrid/Office**: Offers a mix of remote (US-based), onsite (Ventura, CA), and hybrid roles depending on the position [ycombinator.com]. - **Notable Perks**: - Unlimited vacation time for salaried employees. - 14 paid holidays per year. - 2.5 months of family leave for new parents. - $200 home office stipend. - A free book every month. - Monthly Curri delivery credits. - Unlimited Curri swag. - 401(k) retirement plan (no matching currently). - Health, dental, and vision coverage via Anthem BCBS / Kaiser / Guardian. - **Engineering Culture**: The company is building a proprietary "Core Intelligence" AI layer, suggesting a strong focus on solving hard technical problems in logistics. They are hiring for Senior Software Engineers with 5+ years of experience, offering a salary range of $180K - $221K [ycombinator.com]. ## Sources 1. [curri.com](https://www.curri.com/) 2. [curri.com/careers](https://www.curri.com/careers) 3. [curri.com/about-us](https://www.curri.com/about-us) 4. [linkedin.com](https://www.linkedin.com/company/curri) 5. [ycombinator.com](https://www.ycombinator.com/companies/curri/jobs) ## Other roles at Curri - [Enterprise Sales Director, Medical and Healthcare](https://feeny.ai/job/enterprise-sales-director-medical-and-healthcare-curri-ventura-9m1rwe76enwc) — Ventura, CA - [Customer Service Operations Representative (Ventura)](https://feeny.ai/job/customer-service-operations-representative-ventura-curri-ventura-7fs0pd8bj5n4) — Ventura, CA - [Outside Sales Representative (New Jersey)](https://feeny.ai/job/outside-sales-representative-new-jersey-curri-newark-4r8s9kz2h53w) — Newark, NJ - [Outside Sales Representative (Charleston, SC)](https://feeny.ai/job/outside-sales-representative-charleston-sc-curri-charleston-zgme7g7areq8) — Charleston, SC - [Outside Sales Representative (Vermont)](https://feeny.ai/job/outside-sales-representative-vermont-curri-burlington-0qwz368arvw6) — Burlington, VT - [Outside Sales Representative (Houston, TX)](https://feeny.ai/job/outside-sales-representative-houston-tx-curri-houston-85txbpggxyqc) — Houston, TX - [Outside Sales Representative (Phoenix, AZ)](https://feeny.ai/job/outside-sales-representative-phoenix-az-curri-phoenix-sapn2mvs5c9k) — Phoenix, AZ - [Outside Sales Representative (Honolulu, HI)](https://feeny.ai/job/outside-sales-representative-honolulu-hi-curri-honolulu-wb0jyj3hw832) — Honolulu, HI - [Outside Sales Representative (Miami, FL)](https://feeny.ai/job/outside-sales-representative-miami-fl-curri-miami-3kpyadmfp18x) — Miami, FL - [Account Manager - East](https://feeny.ai/job/account-manager-east-curri-chicago-h0sk13t1hcbz) — Chicago, IL