---
title: 'Supervisor - Service Operations at Lumos'
canonical: 'https://feeny.ai/job/supervisor-service-operations-lumos-waynesboro-jpc9j30e82hg'
type: 'job'
last_seen: '2026-11-05'
---

# Supervisor - Service Operations at Lumos

- **Company:** Lumos
- **Location:** Waynesboro, VA
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/lumosfiber/jobs/5460304008

## Job description

Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

The Supervisor – Service Operations leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager – Service Operations and wider leadership team.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

- Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying Lumos’s servant leadership model.
- Demonstrates leadership and vision managing people, major projects, and initiatives.
- Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence.
- Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities.
- Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits.
- Ensures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering our multi-state network.
- Responsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department efficiently and effectively.
- Supports Manager in budget adherence as well as multiple service quality standards including Troubles/100 Lines, Repeat Troubles, Drop Wire Troubles, Inside Wire Troubles and certain levels of complaints.
- Works with day-to-day fiduciary functions to ensure effective expense measures are in place.
- Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team.
- Establishes performance measures, goals, objectives, and priorities for team.
- Evaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and HR team.
- Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies.
- Performs other duties as assigned including departmental and cross-functional projects.

What You'll Bring:

- Exceptional customer service and interpersonal presence.
- Solid people leader; open to giving and taking direction, as well collaborative work styles and a commitment to get the job done.
- Able to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills.
- Excellent written and verbal communication skills.
- Possesses strong time management and organizational skills.
- Maintains flexibility and grace under pressure in a fast-paced, ever-changing environment – managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments.
- Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude.

What Makes You a Great Fit:

- 6+ years’ Service Operations experience in telecommunications required.
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Able to travel to various worksites or service locations as the job requires.
- Proactive, independent, and ability to take initiative to keep on-task and on-target.

Physical Requirements:

- Constantly operates computer, keyboard, and related peripherals.
- Frequently sedentary.
- Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Pay Range:

The anticipated base salary range for this position is $68,000 - $80,000. Actual base salary and overall compensation may vary based on experience, skills, education, market conditions, business needs, work location, and other applicable factors.

Benefits & Perks:

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
- Discounts on T-Mobile wireless service and select features for lines.

Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

## About Lumos

## Company Overview
- **One-liner**: Lumos is a 100% Fiber Optic Internet provider and network infrastructure developer delivering high-speed connectivity to residential, business, and wholesale customers across the Southeast and Midwest United States.
- **Entity Type**: Private
- **Headquarters**: High Point, North Carolina, USA
- **Founded**: Not publicly available (the company has undergone a rebranding from previous entities; current operations date to at least the early 2020s)
- **Founders**: Not publicly available (current leadership team includes CEO Scott Mispagel, who succeeded founding-era CEO Brian Stading in 2026)

## Core Business
- **Primary Industry**: Telecommunications / Internet Service Provider (ISP) — specifically 100% Fiber Optic broadband infrastructure.
- **Target Customers**: Residential consumers, small-to-medium businesses (SMBs), enterprise organizations, multi-dwelling unit (MDU) property managers, and wholesale partners (e.g., T-Mobile Fiber).
- **Mission Statement**: To build lasting infrastructure that empowers everyone to thrive in a digital world — closing the digital divide and creating new opportunities for small towns and growing neighborhoods.

## Products & Services
- **Residential Fiber Internet**: Symmetrical, multi-gigabit speeds up to 8 Gigs with add-ons like cybersecurity and Total Home Wi-Fi. Designed for multiple users and devices with zero congestion.
- **Business Fiber Internet**: High-speed connectivity for cloud-based productivity, AI automation, and operations — from small startups to enterprise organizations, with long-term ROI focus.
- **Wholesale / Infrastructure**: Fiber backbone for T-Mobile Fiber, delivering high-capacity, ultra-reliable infrastructure across the Southeast and Midwest to power next-generation connectivity.
- **Community Partnerships**: Public-private partnerships with municipalities and the USDA’s Rural Utilities Service to bring fiber to underserved rural areas.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metrics**:
  - 475,000+ homes passed across 10 states (as of early 2026).
  - Goal to reach 3.5 million homes by the end of 2028, in partnership with T-Mobile Fiber.
  - 1,000,000+ homes connected (as of the most recent reporting).
  - 28,000+ homes added in a single public-private partnership in one state.
  - 700 employees and growing.
- **Notable Investors/Partners**: T-Mobile Fiber (wholesale partner); USDA Rural Utilities Service (public-private partnership).
- **Growth Signals**: Aggressive expansion — targeting 3.5M homes by 2028; active in 10 states (AL, FL, GA, IL, IN, KY, NC, OH, SC, VA); CEO transition in 2026 to Scott Mispagel signals scaling phase.

## Competitive Advantages
- **100% Fiber Optic Network**: Unlike many ISPs that use hybrid fiber-coaxial or DSL, Lumos is pure fiber, enabling symmetrical multi-gigabit speeds with high reliability.
- **Local, In-Market Presence**: Hires locally and invests in community causes, differentiating from larger national ISPs with remote customer service.
- **Wholesale Partnership with T-Mobile**: Provides a massive, capital-efficient expansion channel to reach millions of homes without bearing the full customer acquisition cost.
- **Public-Private Partnership Expertise**: Proven ability to secure federal and state grants (e.g., USDA RUS) to build in underserved rural areas, creating a defensible right-of-way and subsidy moat.

## Strategic Focus
- **Massive Network Expansion**: The top priority is scaling from ~475K homes passed to 3.5M by 2028, primarily through the T-Mobile Fiber partnership and continued public-private projects.
- **Rural & Underserved Markets**: Focus on small towns and growing neighborhoods where fiber is scarce, leveraging government subsidies and local partnerships.
- **Operational Scale-Up**: Building out the organization (headcount, processes, leadership) to support rapid infrastructure deployment and customer growth.
- **Sustainability**: Published a 2023 Sustainability Report; fiber is inherently more energy-efficient than copper/coaxial networks.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to closing the digital divide and bringing high-speed internet to underserved communities — a tangible, meaningful impact.
- **Culture Highlights**:
  - "You’re not a number" — the company emphasizes seeing the person behind the position.
  - Open communication and leadership empathy are core values.
  - Growth and advancement are actively supported.
  - Employee expertise is respected and valued.
- **Benefits**: Health Insurance (Medical, Dental & Vision), Health & Flexible Savings Accounts (HSAs & FSAs), 401(k) Retirement Plan with Matching, Paid Time Off & Personal Days.
- **Work Environment**: Hybrid/office presence likely (roles listed include OSP Construction Project Engineers, IT Support, etc., indicating field and office work). The company is actively hiring across multiple states.
- **Growth Trajectory**: With a 3.5M home goal and 700+ employees scaling up, there is strong potential for career advancement as the company grows.

## Sources
1. [lumosfiber.com](https://www.lumosfiber.com/) — Official company site (products, values, coverage map)
2. [lumosfiber.com/about](https://www.lumosfiber.com/about/) — Leadership team, metrics, sustainability report, expansion goals
3. [careers.lumosfiber.com](https://careers.lumosfiber.com/) — Careers page (employee value proposition, benefits, open roles)
4. [careers.lumosfiber.com/about](https://careers.lumosfiber.com/about/) — Culture and values description
5. [linkedin.com/company/lumosfiber](https://www.linkedin.com/company/lumosfiber) — LinkedIn company page (open positions, headcount)

## Other roles at Lumos

- [Operations Service Technician I](https://feeny.ai/job/operations-service-technician-i-lumos-high-point-a3vzes1v5yvc) — High Point, NC
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-chicago-7dadvz8s635q) — Chicago, IL / Cook County, IL
- [Manager - OSP Construction](https://feeny.ai/job/manager-osp-construction-lumos-summerville-whhmk7fqe1h4) — Summerville, SC
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-summerville-w1m7cts2hgq6) — Summerville, SC
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-sumter-bq2a14xen6jv) — Sumter, SC
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-petersburg-qjqvjb26cf6c) — Petersburg, VA
- [Manager - OSP Construction](https://feeny.ai/job/manager-osp-construction-lumos-bartlett-county-n22530f09vks) — Bartlett County, IL
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-lumos-united-states-of-america-tgeg8ntadzwb) — United States of America, United States
- [Service Operations Specialist](https://feeny.ai/job/service-operations-specialist-lumos-lorain-county-xhq55xr2p3bj) — Lorain County, OH
- [Manager - OSP Construction](https://feeny.ai/job/manager-osp-construction-lumos-clark-county-b9tjvv8swwy8) — Clark County, IN