---
title: 'Supplier Success Professional (B2B Customer Support) at Avetta, LLC'
canonical: 'https://feeny.ai/job/supplier-success-professional-b2b-customer-support-avetta-llc-newcastle-new-5sv6r92hh989'
type: 'job'
last_seen: '2026-09-09'
---

# Supplier Success Professional (B2B Customer Support) at Avetta, LLC

- **Company:** Avetta, LLC
- **Location:** Newcastle New South Wales, Australia
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.avetta.com/careers/job?gh_jid=7989133003

## Job description

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

## SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

This position is an entry level/early career role and is full time.

This is a hybrid role in our Newcastle office (Tues-Thur in office, Mon/Fri work from home). Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time.

Pay rate: $29.45-30.00 AUD/hour DOE

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

## ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to all Avetta customers
- Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Escalate customer complaints and seek reach out options to provide additional assistance
- Share feature requests and effective workarounds with team members
- Educate customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
- Contribute and report towards the team KPIS and objectives
- Assist in training junior Customer Support Representatives

## IDEAL QUALIFICATIONS:

- Experience as a Customer Support Specialist or similar CS role
- Excellent communication skill – both written and orally
- Ability to Active listen and think 2 steps ahead
- Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress/Patience tolerance
- Ability to learn and apply new information or skills

## METRICS THAT MATTER:

- Customer Satisfaction (CSAT) Survey Scores
- Number of calls, chats and cases as defined by department
- Quality Scores
- Adherence & Productivity
- Regular and Predictive Attendance

## About Avetta, LLC

## Company Overview
- **One-liner**: Avetta provides a unified platform for contractor risk management and supply chain safety, helping businesses qualify, onboard, and monitor suppliers to reduce risk and improve compliance.
- **Entity Type**: Private (LLC)
- **Headquarters**: Not publicly available from provided sources
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Supply chain risk management, contractor safety, compliance software
- **Target customers**: B2B, Enterprise (procurement, health & safety, legal, operations teams)
- **Mission or purpose**: “Ensure all workers get home from their jobs safely, every single day.” [avetta.com](https://www.avetta.com/careers)

## Products & Services
- **Avetta Platform**: A SaaS solution that streamlines supplier qualification, onboarding, compliance tracking, safety monitoring, and subcontractor (4th-party) visibility. It covers safety, sustainability, and financial risk across a global supply chain. [avetta.com](https://www.avetta.com/)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Over 360,000 businesses trust Avetta; the network includes 130,000+ suppliers and 1.5 million+ workers across 120+ countries. [avetta.com](https://www.avetta.com/about)
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**: 500+ employees; expanding global footprint (120+ countries); continuous platform enhancements (e.g., 2026 Insights & Impact Report); remote-friendly hiring.

## Competitive Advantages
- **Network effects**: Large, pre-vetted supplier community creates a strong ecosystem that is difficult for competitors to replicate.
- **Unified risk visibility**: Combines safety, sustainability, financial, and subcontractor risk in a single platform, reducing silos.
- **4th-party exposure tracking**: Unique ability to see subcontractors on every project, a key differentiator in supply chain risk management.

## Strategic Focus
- Deepening safety maturity and incident reduction through data-driven insights (e.g., annual Impact Report).
- Expanding compliance capabilities to meet evolving regulatory and client requirements globally.
- Accelerating supplier onboarding and work readiness to keep projects on time.

## Why Work Here
- **Culture**: Values of integrity, collaboration, innovation, transparency, and community support. Quarterly all-hands calls celebrate team accomplishments and share business benchmarks. [avetta.com](https://www.avetta.com/careers)
- **Work model**: Remote-friendly, flexible opportunities. [avetta.com](https://www.avetta.com/careers)
- **Benefits**: Full medical benefits with employer HSA contributions, 401k match, generous vacation, company-sponsored lunches, stocked breakrooms, and career development reimbursement for classes/seminars. [avetta.com](https://www.avetta.com/careers)
- **Engineering culture**: Emphasis on continuous learning, feedback, and bringing new ideas to the table.

## Sources
1. [Avetta Homepage](https://www.avetta.com/)
2. [Avetta Careers Page](https://www.avetta.com/careers)
3. [Avetta About / Our Story](https://www.avetta.com/about)
4. [Avetta Leadership](https://www.avetta.com/leadership)
5. [Avetta UK Careers Page](https://www.avetta.com/en-gb/careers)

## Other roles at Avetta, LLC

- [Marketing Operations Analyst](https://feeny.ai/job/marketing-operations-analyst-avetta-llc-united-states-jtfmjxyh6ryv) — United States
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- [Product Manager - Compliance and Risk Products](https://feeny.ai/job/product-manager-compliance-and-risk-products-avetta-llc-united-states-qfd64y22znw5) — United States
- [QHSE Audit Support Professional LATAM - Bilingual Spanish/English](https://feeny.ai/job/qhse-audit-support-professional-latam-bilingual-spanish-english-avetta-llc-epdbmn9j6b9d) — Dallas Texas, United States / Houston Texas, United States / Lehi Utah, United States
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-avetta-llc-calgary-fvmzc3xab9zp) — Calgary, Canada
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- [Supplier Relationship Manager](https://feeny.ai/job/supplier-relationship-manager-avetta-llc-lehi-utah-aw8b3w72shtj) — Lehi Utah, United States