---
title: 'Supplier Success Professional (B2B Customer Support) - Bilingual French/English at Avetta, LLC'
canonical: 'https://feeny.ai/job/supplier-success-professional-b2b-customer-support-bilingual-french-english-a23j8ktjwa2j'
type: 'job'
last_seen: '2026-09-16'
---

# Supplier Success Professional (B2B Customer Support) - Bilingual French/English at Avetta, LLC

- **Company:** Avetta, LLC
- **Location:** Dallas Texas, United States / Houston Texas, United States / Lehi Utah, United States
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-16
- **Apply:** https://www.avetta.com/careers/job?gh_jid=7994097003

## Job description

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

## SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $16.50/hour USD

This position will start on October 19, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri 9 am-6 pm Utah time).

## ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance

## IDEAL QUALIFICATIONS:

- Fluency in French and English is required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need

## About Avetta, LLC

## Company Overview
- **One-liner**: Avetta provides a unified platform for contractor risk management and supply chain safety, helping businesses qualify, onboard, and monitor suppliers to reduce risk and improve compliance.
- **Entity Type**: Private (LLC)
- **Headquarters**: Not publicly available from provided sources
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Supply chain risk management, contractor safety, compliance software
- **Target customers**: B2B, Enterprise (procurement, health & safety, legal, operations teams)
- **Mission or purpose**: “Ensure all workers get home from their jobs safely, every single day.” [avetta.com](https://www.avetta.com/careers)

## Products & Services
- **Avetta Platform**: A SaaS solution that streamlines supplier qualification, onboarding, compliance tracking, safety monitoring, and subcontractor (4th-party) visibility. It covers safety, sustainability, and financial risk across a global supply chain. [avetta.com](https://www.avetta.com/)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Over 360,000 businesses trust Avetta; the network includes 130,000+ suppliers and 1.5 million+ workers across 120+ countries. [avetta.com](https://www.avetta.com/about)
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**: 500+ employees; expanding global footprint (120+ countries); continuous platform enhancements (e.g., 2026 Insights & Impact Report); remote-friendly hiring.

## Competitive Advantages
- **Network effects**: Large, pre-vetted supplier community creates a strong ecosystem that is difficult for competitors to replicate.
- **Unified risk visibility**: Combines safety, sustainability, financial, and subcontractor risk in a single platform, reducing silos.
- **4th-party exposure tracking**: Unique ability to see subcontractors on every project, a key differentiator in supply chain risk management.

## Strategic Focus
- Deepening safety maturity and incident reduction through data-driven insights (e.g., annual Impact Report).
- Expanding compliance capabilities to meet evolving regulatory and client requirements globally.
- Accelerating supplier onboarding and work readiness to keep projects on time.

## Why Work Here
- **Culture**: Values of integrity, collaboration, innovation, transparency, and community support. Quarterly all-hands calls celebrate team accomplishments and share business benchmarks. [avetta.com](https://www.avetta.com/careers)
- **Work model**: Remote-friendly, flexible opportunities. [avetta.com](https://www.avetta.com/careers)
- **Benefits**: Full medical benefits with employer HSA contributions, 401k match, generous vacation, company-sponsored lunches, stocked breakrooms, and career development reimbursement for classes/seminars. [avetta.com](https://www.avetta.com/careers)
- **Engineering culture**: Emphasis on continuous learning, feedback, and bringing new ideas to the table.

## Sources
1. [Avetta Homepage](https://www.avetta.com/)
2. [Avetta Careers Page](https://www.avetta.com/careers)
3. [Avetta About / Our Story](https://www.avetta.com/about)
4. [Avetta Leadership](https://www.avetta.com/leadership)
5. [Avetta UK Careers Page](https://www.avetta.com/en-gb/careers)

## Other roles at Avetta, LLC

- [Manager, Support Center Operations (B2B)](https://feeny.ai/job/manager-support-center-operations-b2b-avetta-llc-calgary-0v218v4yf7he) — Calgary, Canada / Lehi Utah, United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-avetta-llc-dallas-texas-mww6qrk7xg1g) — Dallas Texas, United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-avetta-llc-calgary-dzgvy8qw5a6w) — Calgary, Canada
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-avetta-llc-lehi-utah-4m4kd5hwgpz2) — Lehi Utah, United States
- [Supplier Success Professional (B2B Customer Support) - Bilingual French/English](https://feeny.ai/job/supplier-success-professional-b2b-customer-support-bilingual-french-english-rr2gfd3d5cbt) — Calgary, Canada
- [Supplier Success Professional (B2B Customer Support)](https://feeny.ai/job/supplier-success-professional-b2b-customer-support-avetta-llc-newcastle-new-5sv6r92hh989) — Newcastle New South Wales, Australia
- [Marketing Operations Analyst](https://feeny.ai/job/marketing-operations-analyst-avetta-llc-united-states-jtfmjxyh6ryv) — United States
- [Product Manager - Compliance and Risk Products](https://feeny.ai/job/product-manager-compliance-and-risk-products-avetta-llc-united-states-qfd64y22znw5) — United States
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-avetta-llc-calgary-fvmzc3xab9zp) — Calgary, Canada
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-avetta-llc-lehi-utah-y6kdn751n1wq) — Lehi Utah, United States