--- title: 'Supplier Support Advisor/CX Advisor - B2B at Tripadvisor' canonical: 'https://feeny.ai/job/supplier-support-advisor-cx-advisor-b2b-tripadvisor-oxford-5wwe5gqwnzrw' type: 'job' last_seen: '2026-10-19' --- # Supplier Support Advisor/CX Advisor - B2B at Tripadvisor - **Company:** Tripadvisor - **Location:** Oxford, United Kingdom - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.greenhouse.io/tripadvisor/jobs/8265437 ## Job description ## About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator. Who are we looking for? As a CX Advisor, you will ensure our tour operators strictly adhere to established procedures—specifically regarding the traveler experience and platform content guidelines. Operating with a dedicated, traveler-first mindset, you will help resolve daily operational challenges and maintain service standards to safeguard the operator ecosystem. Beyond driving operational efficiency, you will provide hands-on support to tour operators worldwide, guiding them via email, chat, and phone to maintain accurate and high-performing product listings on Viator and Tripadvisor. Operating in our fast-paced, evolving environment, you will bring Tripadvisor's "Traveler First" philosophy to life by advocating for both our travelers and operators in every decision. If you have a genuine love for travel, exceptional B2B customer service skills, and a proactive "can-do" attitude, you will thrive here. In this role, you will not only support and scale our growing online business but also play a vital role in the development, training, and collective success of your colleagues. ## Role Scope & Focus - Execution to Escalations: Maintains primary oversight of high-volume onshore and Tier-2 queue management while utilizing content management systems to review, refine, and optimize tour and activity listings across Viator. - Technical & Strategic Scope: Focus on executing standard workflows and applying established best practices. ## Key Responsibilities Operator Support & Issue Resolution - Support: Provide high-quality, real-time assistance to tour operators via email, live chat, and phone. - Support & Resolution: Assist with resolving operational questions and identifying issues, escalating complex concerns to senior team members when needed. - Account & Booking Care: Assist operators with account management, product inquiries, and booking resolutions. - Cross-Functional Collaboration: Partner with internal support teams to swiftly resolve overlapping traveler and operator issues. Product Optimization & Connectivity - Listing Enhancement: Utilize content management systems to review, refine, and optimize tour and activity listings on Viator. - Accurate Distribution: Ensure precise categorization of products across all sales channels, including Viator, Tripadvisor, and distribution partners. - Technical Connectivity: Facilitate and troubleshoot seamless integration between operator booking systems and Viator/Tripadvisor platforms. - Product Guidance: Share established best practices with operators to help improve their product listings and visibility. ## Team Collaboration & Continuous Improvement - Self-Service Advocacy: Train operators to effectively utilize self-service tools for managing bookings, updating account details, and maintaining accurate profiles. - Team Support: Participate in team discussions, contribute to group goals, and support new departmental initiatives. - Relationship Building: Establish and maintain trusted relationships with internal business units, external vendors, and global partners. - Agility: Handle other duties and projects as assigned to support business growth. ## Qualifications & Experience Professional Experience & Skills - Education & Experience: Bachelor’s degree or equivalent experience. Prior customer support or partner-facing experience is a plus, but not required. - Communication: Exceptional written and verbal communication skills in English (bilingual proficiency is a plus). - Technical Savvy: Proficient with Google Workspace, online platforms, and CRM systems (experience with Salesforce is highly preferred). - Problem-Solving: Ability to learn quickly, follow established processes, and work effectively as part of a team to solve routine challenges. - Work Ethic: A self-motivated professional with meticulous attention to detail and a commitment to thorough follow-through. Home Office & Technical Requirements - Internet Connectivity: Reliable high-speed broadband connection with minimum speeds of 25 Mbps download and 10 Mbps upload. - Work Environment: A quiet, dedicated home office setup with a direct Ethernet connection to the router or modem. - Flexibility: Ability to work a flexible schedule to accommodate evolving operational needs and customer demands. ## Skills You Should Bring to the Role - Traveler-First Mindset (Essential): A passion for driving exceptional partner value and delivering effortless, high-quality support resolutions. - Communication (Required): Strong interpersonal skills, with the ability to clearly articulate operational issues to colleagues and partners. - Analytical Skills: Ability to review basic data and identify trends to help solve operational issues. - Industry Expertise (Preferred): Prior experience in a similar partner support or operations role within the travel and hospitality sector. If you need reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. ## What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! ## About Tripadvisor ## Company Overview - **One-liner**: Tripadvisor is the world's largest travel guidance platform, helping hundreds of millions of travelers each month plan, book, and share experiences using over a billion reviews and opinions. - **Entity Type**: Public (NASDAQ: TRIP) - **Headquarters**: Needham, Massachusetts, United States - **Founded**: Not publicly available in provided sources (commonly known as 2000, but not cited) - **Founders**: Not publicly available in provided sources (commonly known as Stephen Kaufer, but not cited) ## Core Business - **Primary Industry**: Travel technology / Software development - **Target Customers**: B2C (travelers seeking reviews, booking, and trip planning) and B2B (hotels, restaurants, attractions, and experience providers) - **Mission Statement**: “To bring people, passions, and places together and make everyone a better traveler.” [careers.tripadvisor.com](https://careers.tripadvisor.com/) ## Products & Services - **Tripadvisor.com / App**: The core platform offering reviews, ratings, and booking for accommodations, restaurants, and attractions. - **Viator**: Marketplace for bookable tours, activities, and experiences. - **TheFork**: Restaurant reservation platform (primarily in Europe). - **Cruise Critic**: Cruise reviews and information. - **FlipKey / Holiday Lettings**: Vacation rental listing platforms. - **SeatGuru**: Airline seat maps and in-flight amenity information. - **SinglePlatform**: Digital menu and local business listing management. - **Bokun**: Booking and inventory management software for tour operators. ## Market Standing - **Valuation / Market Cap**: $3.5 billion (as of search date) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Key Metric**: Annual Revenue of $1.9 billion (most recent reported) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Notable Investors / Partners**: Publicly traded; parent company is Liberty TripAdvisor Holdings Inc. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Growth Signals**: Serves 400M+ monthly users; over 1 billion reviews and contributions; operates in 43 markets and 22 languages; recent acquisition of Liberty TripAdvisor Holdings (2025) for $437M; headcount of 1,816 (‑1.7% YoY) [linkedin.com](https://www.linkedin.com/company/tripadvisor) [tripadvisor.com](https://www.tripadvisor.com/) ## Competitive Advantages - **Massive User-Generated Content**: Over 1 billion reviews and opinions across nearly 8 million businesses create a strong network effect. - **Global Brand Recognition**: One of the most recognized travel brands worldwide, with presence in 75 countries. - **Diverse Product Portfolio**: From reviews to booking to restaurant reservations (TheFork) and experiences (Viator), covering the full travel journey. - **Data Moat**: Decades of traveler behavior data enable personalization and AI-driven recommendations. ## Strategic Focus - **Next Chapter in Travel**: CEO Matt (last name not provided) emphasizes “writing the next chapter” and supporting small businesses. [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **AI & Personalization**: Recent departures of AI leadership suggest ongoing transformation; job postings include senior engineering and product roles focused on data and AI. - **Hybrid Work & Global Talent**: Activity-based working model encourages in-person collaboration while supporting remote flexibility across offices in the Americas, EMEA, and APAC. ## Why Work Here - **Culture & Values**: Described as “fueled by curiosity, flexibility, and collaboration” with a shared love of travel. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Work Model**: Activity-based working (hybrid) – some roles optimized for office, others for home; all full-time employees expected to spend some in-person time. - **Benefits**: Full medical premium coverage for employee-only plans (some options), dental, vision, Employee Assistance Program (EAP), free Calm subscription, virtual babysitting/wellness support via SitterStream. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Career Development**: Award‑winning development program focused on growing yourself, others, and the business; live and on‑demand learning experiences. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Diversity & Inclusion**: Employee Resource Groups (ERGs) for underrepresented communities; recognized as a leader in LGBTQ+ Workplace Inclusion (2026). [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **Employee Ratings**: 3.6/5.0 on LinkedIn (1,668 reviews); Work‑Life 4.2, Compensation 3.9, Culture 3.9. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Global Offices**: Major hubs in Needham (MA), New York, London, Oxford, Paris, Sydney, Tokyo, Singapore, and many more. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) ## Sources 1. [careers.tripadvisor.com](https://careers.tripadvisor.com/) – Official careers page, mission, benefits, culture 2. [careers.tripadvisor.com/life-at-tripadvisor](https://careers.tripadvisor.com/life-at-tripadvisor) – Life at Tripadvisor, benefits, offices, ERGs 3. [linkedin.com/company/tripadvisor](https://www.linkedin.com/company/tripadvisor) – Company overview, financials, headcount, recent departures, acquisitions 4. [tripadvisor.com](https://www.tripadvisor.com/) – Core platform, reviews count, user base ## Other roles at Tripadvisor - [Field Sales Representative - North London & Essex](https://feeny.ai/job/field-sales-representative-north-london-essex-tripadvisor-london-h7hh0yx1v07v) — London, United Kingdom - [Customer Experience Improvement Lead](https://feeny.ai/job/customer-experience-improvement-lead-tripadvisor-office-6g0kj8qrxx64) — Office - [Field Sales Representative - South of Netherlands](https://feeny.ai/job/field-sales-representative-south-of-netherlands-tripadvisor-maastricht-6kasjbtfa3wh) — Maastricht, Netherlands / Breda, Netherlands / Eindhoven, Netherlands / Den Bosch, Netherlands - [Account Executive - Rotterdam/The Hague](https://feeny.ai/job/account-executive-rotterdam-the-hague-tripadvisor-maastricht-hv4mjajjtjvc) — Maastricht, Netherlands / Breda, Netherlands / Eindhoven, Netherlands / Den Bosch, Netherlands - [Back-end Software Engineer](https://feeny.ai/job/back-end-software-engineer-tripadvisor-reykjavik-7aezk3npx8xg) — Reykjavik, Iceland - [Front-end Software Engineer](https://feeny.ai/job/front-end-software-engineer-tripadvisor-reykjavik-3bw6nf39d296) — Reykjavik, Iceland - [Jr Software Engineer](https://feeny.ai/job/jr-software-engineer-tripadvisor-reykjavik-afwy49kaqsat) — Reykjavik, Iceland - [Inside Sales Representative - French Market](https://feeny.ai/job/inside-sales-representative-french-market-tripadvisor-barcelona-eg0np6jvpvkj) — Barcelona, Spain - [Knowledge AI Quality Lead](https://feeny.ai/job/knowledge-ai-quality-lead-tripadvisor-office-kkhs2bajdmfm) — Office - [Senior Inside Sales Representative](https://feeny.ai/job/senior-inside-sales-representative-tripadvisor-london-g8za75xyp9jw) — London, United Kingdom