--- title: 'Supply Support Specialist at Paraform' canonical: 'https://feeny.ai/job/supply-support-specialist-paraform-san-francisco-7kgmcc517ns5' type: 'job' last_seen: '2026-09-06' --- # Supply Support Specialist at Paraform - **Company:** Paraform - **Location:** San Francisco, CA - **Employment:** full-time - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/paraform/9f21bdce-6921-43ae-bce2-b3641d28384f ## Job description ## THE ROLE You'll be the front line for recruiters on the platform — the person they reach when they're getting started, hit a wall, or need something resolved fast. Day to day that means recruiter onboarding, platform and process help, submission and approval issues, payout questions, and disputes. You'll work in the platform Support chat, Slack, and email, and partner closely with the teams around you: Sourcing/onboarding, Activations, and Account Managers. This is an early, high-ownership seat. Support at Paraform is still largely manual today, so a big part of the job is not just answering questions but designing the recurring ones out of existence — better onboarding, better self-serve, better systems. The work sits close enough to the rest of the business that you'll be expected to reason about the marketplace, not just clear a queue. ## WHAT YOU'LL DO - Be the first, fastest, and friendliest point of contact for recruiters across chat, Slack, and email. - Triage and prioritize a high volume of competing requests — knowing what to answer first and why. - Resolve platform, submission, approval, and payout issues, escalating cleanly when you can't. - Help newly approved recruiters get to their first submissions and understand where they're competitive. - Spot patterns across incoming questions and build structural fixes — onboarding improvements, Help Center content, self-serve flows — that reduce repeat volume. - Partner with Sourcing, Activations, and Account Managers to keep recruiters engaged and active. ## WHAT WE'RE LOOKING FOR The traits below map to how we evaluate throughout the process: - Recruiter-first mindset — you instinctively reason from the customer's incentives and experience, and you protect their trust, especially around money and fairness. - Sharp communication — clear, warm, professional writing with a casual-but-polished tone and no careless slips. - Prioritization & judgment — you triage ambiguity with a defensible rationale and name what you don't know instead of guessing. - Business & systems thinking — you connect a support pattern to the underlying business dynamics and think in systems and unit economics, not one-off tickets. - Ownership & bias to build — you want to design problems away and drive self-serve; you learn fast and are comfortable building in a role that's still manual today. ## NICE TO HAVE - Experience in a high-volume, customer- or recruiter-facing role (support, ops, recruiting, account management). - Exposure to marketplaces, recruiting, or ATS tools (e.g. Ashby, Greenhouse). - Experience with payment processing and/or fintech. - A track record of improving a process, not just staffing one. ## ABOUT PARAFORM: Paraform is a marketplace modernizing one of the largest and most fragmented markets in the world: hiring. We partner with industry leaders like Decagon, Palantir, Rippling, Abridge, and Hightouch to hire world-class talent, and are growing quickly - 8×-ing revenue last year. Paraform is the first end-to-end AI recruiting marketplace that connects companies with thousands of specialized recruiters and AI agents that work together to fill roles faster and more accurately. Our mission is to make hiring fast, reliable, and scalable for every company in the world. At Paraform, we believe recruiting works best when the right people are working on the right problems, combining human judgment with AI that truly understands hiring. That’s why we’re building a new foundation for how companies hire, bringing together specialized recruiters and modern AI tools. We treat recruiters like entrepreneurs, not vendors – and we’re building the financial, operational, and technical infrastructure that powers their success. We are backed by the best investors and technology leaders: Scale, Felicis, A*, BOND, Liquid 2, DST Global, the founders of YouTube, Instacart, Canva, and more. ## About Paraform ## Company Overview - **One-liner**: Paraform is an Agentic Hiring Platform where expert recruiters and custom AI agents collaborate to help companies fill critical roles faster and more accurately. - **Entity Type**: Private (Series B – $65M total funding) - **Headquarters**: San Francisco, CA, USA - **Founded**: 2023 - **Founders**: John and Jeff (co-founders; full names not publicly disclosed) ## Core Business - **Primary industries**: Internet Marketplace Platforms, Talent Acquisition, HR Technology - **Target customers**: B2B – high-growth startups to category-leading enterprises (e.g., Palantir, Rippling, Abridge, Decagon, Cognition, Thomson Reuters); also serves SMB and mid-market companies - **Mission**: “Building the talent infrastructure of the 22nd century” – making hiring exceptional talent as easy as pressing a button. ## Products & Services - **Agentic Hiring Platform**: Combines a marketplace of specialized expert recruiters with proprietary AI agents that learn from hiring outcomes to surface and match the best candidates. Includes tools for sourcing, candidate matching, CRM, notetaking, scheduling, and back-office support. - **Recruiter Marketplace**: Connects companies with vetted recruiters who have deep domain networks; recruiters get access to high-quality clients, AI tools, and business development support. - **AI Recruiting Agents**: Custom AI agents that act on matching intelligence – running workflows, surfacing candidates, and automating follow-ups. ## Market Standing - **Valuation**: Not disclosed - **Total Funding**: $65M (Series B announced March 2026) - **Key Metrics**: 1,000+ customer companies; 90 team members; recruiters on the platform have earned over $50M to date; average candidate hired earns ~$260K/year (total comp often $300K–$400K). - **Notable Investors/Partners**: Led by Scale Venture Partners, with participation from Felicis, A* Capital, Liquid 2 Ventures; angel investors include CTO of Palantir, co-founders of Canva and YouTube, COO of Stripe, President of Shopify, CPO of Uber. - **Growth Signals**: Rapid customer growth (1,000+ companies), high recruiter earnings (some exceed $300K/month, $1M+/year), expansion into verticals with acute talent scarcity. ## Competitive Advantages - **Data Moat**: Proprietary data on hiring outcomes that compounds with every placement – creating signals no other platform has. - **Human + AI Synergy**: AI agents handle repetitive tasks and pattern matching, while expert recruiters provide contextual insight (e.g., motivation, culture fit) that AI cannot easily infer. - **Network Effects**: More recruiters attract more companies, which generate more data and better matches, reinforcing the platform’s intelligence. - **Speed**: Companies typically meet their eventual hire within ~12 days, significantly faster than traditional processes. ## Strategic Focus - **Scale the marketplace**: Grow both customer and recruiter bases rapidly. - **Deepen AI capabilities**: Invest in models that learn from real hiring outcomes and expand the agentic platform. - **Vertical expansion**: Target talent-scarce verticals (engineering, GTM, finance, legal) and build infrastructure for modern, outcome-driven hiring. ## Why Work Here - **Compensation & Equity**: Competitive salaries (e.g., Software Engineer $140K–$290K, Applied ML Engineer $190K–$240K, Product Manager $150K–$250K) plus meaningful equity. - **Benefits**: 100% healthcare coverage (medical, dental, vision) with dependent plans; 401k; flexible PTO; daily catered meals by an in-house chef; Bay Club gym membership; Ramp corporate card; annual company offsites (e.g., Hawaii, Tokyo, Sydney, New York). - **Office Policy**: In-person at San Francisco headquarters; roles listed as “San Francisco” with no explicit remote option. - **Culture**: “We hire the best and treat them accordingly” – ownership mindset, high autonomy, focus on impact. ## Sources 1. [paraform.com/about](https://www.paraform.com/about) 2. [paraform.com/careers](https://www.paraform.com/careers) 3. [linkedin.com](https://www.linkedin.com/company/paraformxyz) 4. [paraform.com/blog/series-b](https://www.paraform.com/blog/series-b) 5. [paraform.com](https://www.paraform.com/) ## Other roles at Paraform - [Engagement Manager](https://feeny.ai/job/engagement-manager-paraform-san-francisco-mqpdr81h3chj) — San Francisco, CA - [Talent Sourcer and Coordinator](https://feeny.ai/job/talent-sourcer-and-coordinator-paraform-san-francisco-fgrswstgn1af) — San Francisco, CA - [Founding Technical Recruiter](https://feeny.ai/job/founding-technical-recruiter-paraform-san-francisco-kdcy6eep3ye5) — San Francisco, CA - [Lead, Sales Strategy and Operations](https://feeny.ai/job/lead-sales-strategy-and-operations-paraform-san-francisco-1dzefnh8s5ar) — San Francisco, CA - [Director, Account Management (Supply)](https://feeny.ai/job/director-account-management-supply-paraform-san-francisco-6r66k327mhmy) — San Francisco, CA - [Founding Enablement Leader, GTM](https://feeny.ai/job/founding-enablement-leader-gtm-paraform-san-francisco-wshxqgrgncdm) — San Francisco, CA - [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-paraform-san-francisco-4prbk78xkqyk) — San Francisco, CA - [Senior Data Scientist - Product](https://feeny.ai/job/senior-data-scientist-product-paraform-san-francisco-q183k0nxff3z) — San Francisco, CA - [Associate Corporate Counsel](https://feeny.ai/job/associate-corporate-counsel-paraform-san-francisco-s0kjzpf4pn0k) — San Francisco, CA - [Technical Lead Manager, AI Platform](https://feeny.ai/job/technical-lead-manager-ai-platform-paraform-san-francisco-zfvy64f58ffr) — San Francisco, CA