--- title: 'Support Agent at HyperHug' canonical: 'https://feeny.ai/job/support-agent-hyperhug-remote-a4r4ywndnzac' type: 'job' last_seen: '2026-09-09' --- # Support Agent at HyperHug - **Company:** HyperHug - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-30 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/hyperhug/b8956252-6d26-400e-971e-f1b68c7fa860 ## Job description HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games. We’re looking for a Support Agent to help us deliver fast, friendly, and accurate assistance to our players. You’ll manage incoming tickets, maintain and improve our knowledge base, set up basic automations or bots when needed. ## WHAT YOU’LL BE DOING: - Respond to player inquiries in SDK with clarity and empathy. - Correctly categorize, tag, investigate, and escalate tickets when needed. - Review complaints, verify evidence, and apply account actions (including bans) when appropriate. - Perform required actions in internal tools/systems to resolve player cases. - Update and create FAQ/KB articles, proofread content for new releases. - Monitor our Discord community for bug reports and player issues. - Validate community bug reports and prepare structured bug tickets for the development team. - Support and create SDK automations (adjust rules, report errors). - Monitor recurring problems, identify incidents, and provide structured feedback. - Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports for the development team. ## WHAT WE EXPECT FROM YOU: - Experience in customer support (gaming/mobile preferred). - Strong written English and clear, friendly communication. - Fluent Russian is a plus. - Familiarity with SDK, willingness to learn automation workflows. - Experience with Appfollow or similar platforms is a plus. - Ability to follow processes, use internal tools, and document actions. - Organized, detail-oriented, quick learner, able to work independently. - Able to work a fixed 5-day schedule that includes weekends. Available shifts are 01:00–10:00, 15:00–00:00, or 21:00–06:00 Cyprus time (UTC+3 in summer / UTC+2 in winter). The exact shift and working days will be agreed in advance. Shifts are fixed, not rotating. ## WHAT WE OFFER: - Competitive salary. - Work arrangement: from our office in Cyprus or remotely if you are based abroad. - Working schedule: fixed 5-day schedule, including weekends. Several shift options are available depending on your location and time zone. Shifts are fixed and do not rotate. - The chance to shape and influence an ambitious multiplayer survival shooter for mobile platforms. - A strong, supportive team passionate about creating great games. - A flexible work environment. - Opportunities for professional growth. - A culture that values creativity, initiative, and collaboration. ## About HyperHug ## Company Overview - **One-liner**: HyperHug is a mobile game publisher and developer best known for its multiplayer survival shooter *Oxide: Survival Island*, with over 100 million players worldwide. - **Entity Type**: Private (Privately Held) - **Headquarters**: Limassol, Cyprus - **Founded**: 2019 - **Founders**: Sergei Starkov (CEO, Co-Founder), Savelii Zagurskii (CTO, Co-Founder) ## Core Business - **Primary industry**: Mobile Gaming Apps - **Target customers**: B2C (mobile gamers, survival shooter fans) - **Mission/purpose**: "Unstoppable delivery of pure joy through focus, discipline and unapologetic excellence." ## Products & Services - **[Oxide: Survival Island]**: A multiplayer survival shooter game where players gather resources, build shelters, defend territory, and cooperate on a deserted island. Available on mobile platforms. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 100 million players (across all titles); 19 employees (as of mid-2026) - **Notable Investors/Partners**: Not disclosed; operates in 7 countries including Spain, Georgia, Canada, Poland, Moldova, Indonesia, and Armenia - **Growth Signals**: Headcount grew +237.5% year-over-year; active job postings increased +350% yearly; monthly website traffic up +46.2% year-over-year ## Competitive Advantages - **Single-game focus**: HyperHug concentrates all resources on one genre and one game at a time, allowing deep polish and player obsession. - **Small, high-performance team**: Relatively few employees (19) handling a massive global player base, emphasizing "brilliant minds, small team, outsized results." - **Global reach**: Players and team members span multiple continents, giving the company a diverse, distributed perspective. ## Strategic Focus - Deepening and expanding *Oxide: Survival Island* with continuous updates and community engagement. - Scaling the team aggressively (9 open job postings as of mid-2026) across engineering, design, and operations roles. - Maintaining a culture of "excellence, focus, discipline, and joy" while growing. ## Why Work Here - **Culture**: Values unapologetic excellence, relentless learning, and a player-first mindset. The team is small but ambitious, with a "glamorous or grinding, work gets done either way" attitude. - **Remote/Hybrid**: Several roles are listed as "Remote" (e.g., Senior Game Designer) with a hub in Limassol, Cyprus; the company operates across multiple time zones. - **Notable perks**: Opportunity to work on a game played by millions, with a tight-knit team that plays the game themselves. The careers page invites candidates to "dare to join" and encourages unsolicited applications. - **Engineering culture**: Tech stack includes Unity, C#, .NET, Firebase, Google Cloud, Kubernetes, Redis, GitLab, Figma, and more. Emphasis on DevOps, anti-cheat, and live operations. ## Sources 1. [hyperhug.io](https://hyperhug.io/) 2. [hyperhug.com](https://hyperhug.com/) 3. [Built In - HyperHug](https://builtin.com/company/hyperhug) 4. [LinkedIn - HyperHug](https://cy.linkedin.com/company/hyperhug) ## Other roles at HyperHug - [Senior Legal Counsel](https://feeny.ai/job/senior-legal-counsel-hyperhug-limassol-ym3vcyjhd5mp) — Limassol, Cyprus - [Senior VFX Artist](https://feeny.ai/job/senior-vfx-artist-hyperhug-remote-vcnt44y7me6j) - [System Administrator](https://feeny.ai/job/system-administrator-hyperhug-limassol-5x24xj5n1n1b) — Limassol, Cyprus - [Head of QA](https://feeny.ai/job/head-of-qa-hyperhug-limassol-yyq4f6cg86t5) — Limassol, Cyprus - [Technical UI Designer](https://feeny.ai/job/technical-ui-designer-hyperhug-remote-3dt9h41jkbhf) - [Senior UI/UX Designer](https://feeny.ai/job/senior-ui-ux-designer-hyperhug-remote-5j17nv8427z6) - [Principal / Senior Concept Artist](https://feeny.ai/job/principal-senior-concept-artist-hyperhug-remote-ebdbw6fn1w28) - [Lead User Acquisition Manager](https://feeny.ai/job/lead-user-acquisition-manager-hyperhug-limassol-kjjk9v842btw) — Limassol, Cyprus - [3D Environment & Prop Artist](https://feeny.ai/job/3d-environment-prop-artist-hyperhug-remote-tmrtty2yvba4) - [3D Artist (weapon skins)](https://feeny.ai/job/3d-artist-weapon-skins-hyperhug-remote-0e1me50a7kaz)