--- title: 'Support Analyst II at Amtech Software' canonical: 'https://feeny.ai/job/support-analyst-ii-amtech-software-india-9s62vvgz4980' type: 'job' last_seen: '2026-09-11' --- # Support Analyst II at Amtech Software - **Company:** Amtech Software - **Location:** India - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/amtechsoftware/jobs/4377309009 ## Job description ## About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. ## About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. ## Role Description Amtech is seeking a Support Analyst II to support the EnCore ERP platform, with a focus on plant floor operations, production scheduling, inventory management, and manufacturing workflows used throughout the corrugated and folding carton industry. This is a hands-on technical role requiring end-to-end case ownership, analytical problem-solving, and the ability to work across applications, databases, and system-level issues. It is not a ticket-only support position. Manufacturing experience is required. Understanding how production floors operate — from scheduling and shop floor execution through inventory and shipping — matters more than ERP expertise. Candidates with broader manufacturing backgrounds are encouraged to apply; experience in corrugated, folding carton, or packaging is a strong plus but not required. ## Key Responsibilities - Configure and support Label Traxx accounting modules, including General Ledger, Accounts Receivable, Accounts Payable, Inventory, Purchasing, and Cost Accounting - Analyze and troubleshoot financial reporting issues across General Ledger, Trial Balance, Balance Sheet, Income Statement, Accounts Receivable and Accounts Payable aging, inventory valuation, job costing, WIP, and other financial reports; identify discrepancies between transactional data, subledgers, and reported financial results - Own accounting support cases end-to-end, including triage, investigation, reproduction, root-cause analysis, resolution, customer communication, and documentation; drive complex financial issues through to successful closure with appropriate escalation when required. - Analyze customer accounting workflows and recommend Label Traxx best practices to improve efficiency and financial accuracy. - Assist customers with chart of accounts configuration, posting rules, accounting periods, and financial setup. - Support customer implementations, upgrades, and accounting migrations; validate financial configuration before and after deployment.Perform financial reconciliations and investigate accounting discrepancies by tracing transactions through Accounts Receivable, Accounts Payable, Inventory, Purchasing, Job Costing, WIP, COGS, and General Ledger; determine the source of out-of-balance conditions, incorrect postings, valuation differences, and control-account discrepancies. - Trace financial transactions through the complete ERP workflow — from operational activity such as purchasing, receiving, inventory movement, production, shipping, invoicing, credits, and payments through the resulting accounting entries and General Ledger postings; identify where incorrect configuration, transaction processing, or workflow behavior caused an unexpected financial result. - Diagnose and differentiate accounting configuration, data, workflow, integration, and software issues; determine whether a customer problem is caused by system setup, transaction history, user process, financial configuration, integration behavior, reporting logic, or a product defect; escalate confirmed software defects with clear reproduction steps, supporting financial evidence, and expected versus actual results. - Provide customer training on accounting functionality, manufacturing costing, inventory transactions, and financial best practices within Label Traxx. - Create and maintain accounting implementation guides, knowledge base articles, SOPs, and customer-facing documentation. - Partner with Product, Development, Professional Services, Customer Success, and Technical Support teams to resolve customer issues. - Escalate software defects affecting accounting functionality with detailed reproduction steps and supporting documentation. - Participate in testing and validation of new accounting features and product releases. - Support customers across North America and Europe ## Skills & Qualifications Required - Print or manufacturing industry experience — print (label, narrow-web, or converting) is strongly preferred; manufacturing with production, inventory, and financial workflow experience is the minimum hard requirement. - Strong accounting foundation — General Ledger, Accounts Receivable, Accounts Payable, Inventory Accounting, Job Costing, WIP, and COGS; a CPA is not required, but candidates must be able to work confidently across these areas as they are the core of this role. - Strong understanding of manufacturing workflows from estimating through invoicing. - 3–5 years of accounting, ERP consulting, or manufacturing accounting experience. - Ability to analyze financial transactions and identify root causes of accounting discrepancies. - Excellent written and verbal English communication skills. - Self-directed, research-driven approach to customer consulting and problem-solving. - Self-starter with a demonstrated ability to build expertise independently — you ask good questions, learn from technical resources, and don’t wait to be told what to do next. - Willingness and ability to support customers globally, with flexibility for shift rotation; initial schedule aligned to EMEA hours. ## Preferred - Experience with Label Traxx or comparable ERP/MIS software - Manufacturing accounting experience - ERP implementation or software consulting experience - Inventory management and purchasing experience - Financial reporting and reconciliation experience ## Nice to Have - Crystal Reports or reporting tool experience - API or ERP integration experience - Understanding of manufacturing costing and production scheduling ## Why Join Amtech At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista. ## About Amtech Software ## Company Overview - **One-liner**: Amtech Software provides a connected packaging operations platform with ERP and manufacturing execution systems purpose-built for the corrugated, folding carton, flexible packaging, and label printing industries. - **Entity Type**: Private (acquired by Vista Equity Partners in June 2025; previously backed by Peak Rock Capital) - **Headquarters**: Fort Washington, Pennsylvania, United States - **Founded**: 1981 - **Founders**: Not publicly named ## Core Business - **Primary industry/industries**: Industrial software / ERP for packaging and label manufacturing. - **Target customers**: B2B – corrugated, folding carton, flexible packaging, and label printers/manufacturers (serving 1,250 plants across North America, Latin America, and Europe). - **Mission or purpose statement**: "To connect estimating, planning, and plant-floor execution for packaging manufacturers" (from LinkedIn description), turning volatile plant data into predictable, profitable performance. ## Products & Services - **[Label Traxx](https://amtechsoftware.com/label-traxx)**: ERP for narrow web flexo and digital label printers. Covers estimating, job costing, raw materials inventory, order management, accounting. - **[Axiom](https://amtechsoftware.com/axiom)**: ERP for sheet feeders. Manages order processing, rollstock, shipping, finished goods review. - **[EnCore](https://amtechsoftware.com/encore)**: ERP for corrugated packaging and folding carton plants. Features order processing, integrated scheduling, cost estimating, plant data entry, billing, and financials. - **[Amtech Intelligence](https://amtechsoftware.com)**: AI-augmented analytics and business intelligence layer (recently launched, includes the acquisition of Clarico Systems). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private). Vista Equity Partners’ acquisition in 2025 signals a significant valuation. - **Key Metric**: Annual revenue of ~$28.0M (LinkedIn estimate); 1,250 plants served and 60,000 users. - **Notable Investors/Partners**: Current owner – Vista Equity Partners; previous owner – Peak Rock Capital; recent acquisitions include Label Traxx (2024) and Clarico Systems. - **Growth Signals**: 42.3% YoY headcount growth (121 employees), expansion of AI capabilities, recent M&A activity, and operations in 10 countries. ## Competitive Advantages - **Deep vertical expertise**: 40+ years focused exclusively on packaging/label manufacturing – software is purpose-built, not generic ERP. - **Integrated suite**: Covers the entire workflow from estimating to plant-floor execution, including real-time production, business intelligence, and cloud hosting. - **High switching costs**: Large installed base with deeply embedded operations makes it difficult for customers to leave. - **Modernization push**: Investment in AI (Amtech Intelligence) and cloud-ready infrastructure positions the company to lead digital transformation in a traditional industry. ## Strategic Focus - **AI and data analytics**: The launch of Amtech Intelligence and acquisition of Clarico Systems indicate a strong push toward AI-driven insights and automation. - **Growth via M&A**: Combining with Label Traxx and likely further consolidation to build a broader platform. - **Cloud migration**: Offering cloud-ready options to move on-premises customers to the cloud. - **International expansion**: Already present in North America, Latin America, and Europe; likely to expand further. ## Why Work Here - **Culture and values**: Amtech emphasizes **Empowerment, Solution Orientation, Respect, Accountability, and Collaboration (ESRAC)**. Described as a progressive software company with a culture of continuous improvement and collaboration with industry experts. - **Benefits**: Health insurance (medical, dental, vision), FSAs, life/disability, 401k with company match, PTO & paid holidays, Employee Assistance Program, and employee discounts. - **Work environment**: Office-based at HQ in Fort Washington, PA (with multiple US offices). Remote or hybrid policy not explicitly stated; however, the company has employees in 10 countries. Growth trajectory (42% headcount growth) suggests career advancement opportunities. - **Engineering culture**: The tech stack includes cloud, AI, and modern ERP – opportunity to work on specialized, mission-critical software for a stable manufacturing niche. - **Note on reviews**: Third-party employee rating (2.3/5 based on 7 reviews on LinkedIn) is low, but the sample is small and may not reflect the full picture. ## Sources 1. [amtechsoftware.com](https://amtechsoftware.com) – Homepage, product descriptions, plant/user stats 2. [amtechsoftware.com/about-us](https://amtechsoftware.com/about-us/) – Leadership, 1,250 plants, 60,000 users, founded 1981 3. [amtechsoftware.com/resources/careers](https://amtechsoftware.com/resources/careers/) – Benefits, culture values 4. [linkedin.com/company/amtechsoftware](https://www.linkedin.com/company/amtechsoftware) – Financials (revenue $28M), employees (121), 42.3% growth, Vista acquisition, locations 5. [cbinsights.com/company/amtech-software](https://www.cbinsights.com/company/amtech-software) – Funding rounds, investors, recent acquisitions 6. [job-boards.greenhouse.io/amtechsoftware](https://job-boards.greenhouse.io/amtechsoftware) – Careers job board (user-provided) ## Other roles at Amtech Software - [Software Engineer III](https://feeny.ai/job/software-engineer-iii-amtech-software-india-peph7vd9b1yt) — India - [Senior Operations Analyst](https://feeny.ai/job/senior-operations-analyst-amtech-software-bengaluru-kzke0ptzhcss) — Bengaluru, India - [Product Owner II](https://feeny.ai/job/product-owner-ii-amtech-software-bengaluru-dmng969ryxmb) — Bengaluru, India - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-amtech-software-india-4f0p975270h2) — India - [Senior AI Engineer – Agentic Platform](https://feeny.ai/job/senior-ai-engineer-agentic-platform-amtech-software-bengaluru-0jf15hnrvgby) — Bengaluru, India - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-amtech-software-bengaluru-g8qz4hf5pqr5) — Bengaluru, India - [Software Engineer II](https://feeny.ai/job/software-engineer-ii-amtech-software-bengaluru-3w9yqyqc1wjm) — Bengaluru, India - [Performance Test Architect](https://feeny.ai/job/performance-test-architect-amtech-software-bengaluru-n1nt1kvtp8h0) — Bengaluru, India - [Lead Data Engineer](https://feeny.ai/job/lead-data-engineer-amtech-software-india-7b999dkbwwj3) — India - [Senior Manager, Product Owner](https://feeny.ai/job/senior-manager-product-owner-amtech-software-bengaluru-3m011ryvm9z3) — Bengaluru, India