---
title: 'Support Analyst II at Carta'
canonical: 'https://feeny.ai/job/support-analyst-ii-carta-london-efzm8p199eyy'
type: 'job'
last_seen: '2026-10-25'
---

# Support Analyst II at Carta

- **Company:** Carta
- **Location:** London, United Kingdom
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/carta/jobs/8039149003

## Job description

The Company You’ll Join

Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.

For more information about our offices and culture, check out our [Carta careers page](https://carta.com/careers/).

The Problems You’ll Solve

In this role you will interact directly with Carta’s client-base that is located in Europe. As their primary point of contact, you will address inbound requests/inquiries over emails. A successful candidate will be comfortable and confident in written and verbal communication with all of Carta’s stakeholders including C-level executives, employees, law firms (partners and paralegals), as well as investors/board members. You will need to be able to learn quickly, execute smoothly, and intuitively solve problems.

- Build strong customer relationships with customers while providing excellent customer support
- Provide timely and accurate front-line support for all customers that your support segment services
- Proactively follow-up with your clients and stay actively engaged from the day a case is opened
- Proactively review customer case data to identify where customers can improve competency
- Ensures proper adherence to Service Level Agreements (SLAs) across all channels
- Prepares for, schedules, and conducts case review meetings and trainings with assigned customers
- Takes on additional projects to drive product improvement, engages with product teams as necessary
- Maintains a close relationship with Support leadership team to ensure alignment with overall Support goals
- Reconciles cap table
- Collect feedback on support cases to improve product functionality
- Become an expert in our security and escalation practices
- This role requires 3 days a week in our London based office

The Team You’ll Work With

We are looking for an individual to work alongside our Carta Europe Support team within our International Organization to help build the world’s next great financial infrastructure company.

## About You

- Fluent in English - both written and verbal - to communicate effectively with EU-based clients
- Care deeply, genuinely, and passionately about client services and the role it plays in making a customer-centric company successful
- Comfortable learning quickly and taking on new challenges
- Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in a clear and concise manner
- Highly organized with a strong attention to detail
- Ability to establish and maintain relationships with power users
- Possess a helpful and professional attitude with excellent verbal and written skills
- Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
- Experience in a fast paced, client facing environment is a plus!
- Experience learning new technologies, platforms, and systems is a plus!
- We are unable to provide visa sponsorship at this time

Disclosures:

- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the [E-Verify](https://www.e-verify.gov/about-e-verify/what-is-e-verify) and Department of Justice websites for more details.
- For information on our data privacy policies, see [Privacy](https://carta.com/privacy/), [CA Candidate Privacy](https://carta.com/privacy/candidate/), and [Brazil Transparency Report](https://carta.com/legal/br/brazil-pay-transparency/).
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

## About Carta

## Company Overview
- **One-liner**: Carta provides an intelligent platform that connects data, workflows, and people to power private capital operations, bringing together cutting-edge AI and expert human service.
- **Entity Type**: Private (raised over $1.2B in total funding)
- **Headquarters**: San Francisco, California, USA (333 Bush Street Suite 2300, San Francisco, CA 94104)
- **Founded**: 2012 (as eShares, later renamed Carta)
- **Founders**: Henry Ward and Manu Kumar

## Core Business
- **Primary industry**: Private capital markets, equity management, fund administration, and valuation services.
- **Target customers**: B2B – startups, private companies, venture capital firms, private equity funds, investors, and their stakeholders.
- **Mission or purpose**: To make private markets as fast, automated, and connected as public markets, and to “create more owners” by expanding access to equity and ownership.

## Products & Services
- **Carta Platform (Equity Management)**: SaaS for cap table management, equity issuance, employee stock plan administration, and stakeholder communication.
- **Carta Fund Administration**: Back-office services for venture capital and private equity funds, including portfolio management, reporting, and compliance.
- **Carta Valuations (409A)**: Subscription-based 409A valuation services for private companies.
- **Carta Insights (via Tactyc acquisition)**: Strategic modeling, forecasting, and scenario planning tools for fund managers.
- **Carta Liquidity (Secondary Market)**: Facilitation of secondary transactions for private company shares.
- **Agentic Intelligence**: AI-powered monitoring, proactive orchestration, and process automation embedded across the platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $500M annual recurring revenue (ARR) crossed in 2025
- **Notable Investors/Partners**: Not disclosed in provided sources (Carta has raised over $1.2B from prominent investors, including Andreessen Horowitz, Lightspeed, and others – not listed in sourced materials)
- **Growth Signals**: 
  - 1.7M+ equity holders on the platform
  - 50,000+ companies served in 160+ countries
  - 9,000+ funds and SPVs on the platform
  - $4.5T+ total equity value on the platform
  - 85% of US unicorns use Carta cap table
  - 1,900+ employees across 15 global locations
  - Recent acquisitions: Vauban, Capdesk (UK equity management), Tactyc (forecasting)
  - Partnerships: NYSE (preferred listing venue), Morgan Stanley at Work (public equity management)

## Competitive Advantages
- **Network effects**: The largest concentration of private company cap tables, fund data, and liquidity events creates a powerful data moat.
- **End-to-end platform**: Covers equity management, fund administration, valuations, and secondary trading – reducing the need for multiple vendors.
- **Agentic AI**: Deep integration of AI into workflows, leveraging proprietary data for accuracy and compliance.
- **Regulatory compliance**: Built-in audit trails, tax reporting, and adherence to financial regulations (e.g., ADGM regulation in UAE).
- **Global scale**: Operations in 15 locations, serving clients in 160+ countries, with a strong foothold in both the US and Europe.

## Strategic Focus
- **Agentic ERP for private capital**: Transforming the platform into a unified enterprise resource planning system for the private markets.
- **Global expansion**: Continued growth in Europe (via Capdesk and Vauban) and the Middle East (Abu Dhabi office).
- **AI and automation**: Embedding context-aware agentic intelligence to boost productivity and accuracy for all users.
- **Partnerships and liquidity**: Deepening ties with investment banks (Morgan Stanley, NYSE) to create seamless paths from private to public markets.
- **Product innovation**: Building connectivity between investment firms, companies, and investors to streamline fundraising, ownership, and exits.

## Why Work Here
- **Culture**: Carta emphasizes ownership, transparency, and problem-solving. Operating principles include “We act as owners,” “We play in the open,” and “We solve problems.” The company fosters an inclusive, unconventional builder mindset.
- **Work model**: Hybrid/remote-friendly – Cartans live and work across the world; offices in San Francisco, Abu Dhabi, and other locations.
- **Perks & benefits**:
  - Mental health coverage (8 coaching + 8 therapy sessions per year)
  - Minimum Time Off (MTO) – at least 3 paid weeks off per year, with unlimited additional PTO/sick days
  - Fertility coverage and 100% paid parental leave (12 weeks bonding, up to 22 weeks for birthing parent)
  - 401k matching (50% up to $5,000/year)
  - Full book reimbursement (no yearly cap)
  - Carta Business School – intensive leadership development
  - Quarterly hackathons, weekly Show & Tell, and Friday all-hands Town Halls
  - Full access to Claude tool suite and company-wide AI training
- **Engineering culture**: Emphasis on building the next generation of financial infrastructure, with high autonomy and a strong sense of mission.

## Sources
1. [carta.com](https://carta.com/)
2. [carta.com/careers](https://carta.com/careers/)
3. [carta.com/careers/life-at-carta](https://carta.com/careers/life-at-carta/)
4. [carta.com/uk/en/about](https://carta.com/uk/en/about/)
5. [builtin.com](https://builtin.com/company/carta/faq/workplace-perception)

## Other roles at Carta

- [Fund Controller - SBIC](https://feeny.ai/job/fund-controller-sbic-carta-hamilton-fbzyacdwt0b7) — Hamilton, Canada / Sandy, UT / Seattle, WA
- [Integrated Marketing Manager](https://feeny.ai/job/integrated-marketing-manager-carta-london-3t6qv1e8pjcy) — London, United Kingdom
- [Legal Director, Contracts](https://feeny.ai/job/legal-director-contracts-carta-denver-zxrev9w7cmvx) — Denver, CO / Sandy, UT / Seattle, WA / Hamilton, Canada / Toronto, Canada
- [Senior Software Engineer II, Investors](https://feeny.ai/job/senior-software-engineer-ii-investors-carta-new-york-3ctz1sn3qqd9) — New York, NY
- [Senior Software Engineer II, Investors](https://feeny.ai/job/senior-software-engineer-ii-investors-carta-toronto-271gy29049b5) — Toronto, Canada / Waterloo, Canada
- [Staff Software Engineer, Investors](https://feeny.ai/job/staff-software-engineer-investors-carta-new-york-js8sp9swjvg2) — New York, NY
- [Staff Software Engineer, Investors](https://feeny.ai/job/staff-software-engineer-investors-carta-toronto-yzmptdw12dce) — Toronto, Canada / Waterloo, Canada
- [Engagement Letter Lawyer](https://feeny.ai/job/engagement-letter-lawyer-carta-london-vvsx4kvq8252) — London, United Kingdom
- [Director, Fund Accounting](https://feeny.ai/job/director-fund-accounting-carta-london-qsbnrm6w15bc) — London, United Kingdom
- [Senior Account Executive, PE Strategic](https://feeny.ai/job/senior-account-executive-pe-strategic-carta-san-francisco-ca-new-york-city-n9wvgdr868pn) — San Francisco CA New York City, NY