--- title: 'Support Analyst at Range' canonical: 'https://feeny.ai/job/support-analyst-range-mclean-sbxgrj9xrpzc' type: 'job' last_seen: '2026-09-12' --- # Support Analyst at Range - **Company:** Range - **Location:** Mclean, VA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-02 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/range/cdf58339-c6d0-4a39-be41-37c9f3b9cba9/application **Skills:** Technical Troubleshooting, Knowledge Base Management, Data Analysis, SaaS Support, FinTech Experience, Financial Services Technology > The Support Analyst provides first-line technical support for the Range platform, troubleshooting issues and collaborating with cross-functional teams to ensure member satisfaction. This role involves maintaining knowledge libraries, tracking success metrics, and refining AI-driven support tools within a fast-paced... ## Job description At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together. We’re building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful. ## About the role We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment. This role is based out of our headquarters in Mclean, VA or one of our hubs in Bellevue, WA or New York City. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment. Range Support Team Mission Statement We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements. ## What you’ll do with us - Assist our members with questions on how to use the Range platform - First line of defense on technical issues they are experiencing - Figure out the member's problem quickly and effectively offer the right solution - Create and maintain a knowledge library of how Range works - Maintain success metrics and data as directed - Be an active part of a collaborative team and share best practices - Refine our customer-facing AI agent to scale support - Leverage AI tools to uplevel your daily output What will set you apart - 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred - Strong problem-solving and written communication skills - BS or BA preferred - Experience using financial services technology - An interest in the tech industry and/or consumer fintech experience ## Benefits - Comprehensive health coverage: Medical, dental, and vision - 401k plan - Technology allowance - PTO - Top of Market Pay - Paid parental leave Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve. ## About Range ## Company Overview - **One-liner**: Range is an all-in-one wealth management platform that combines AI-powered financial planning with human advisor support to help high-earning individuals manage their finances holistically. - **Entity Type**: Private (Series C – $62.3M raised February 2026) - **Headquarters**: McLean, Virginia, United States - **Founded**: 2021 - **Founders**: Fahad Hassan and David Cusatis ## Core Business - **Primary industry/industries**: Fintech – Wealth Management / AI-driven Financial Planning - **Target customers**: B2C – high-income individuals, professionals, executives, and entrepreneurs (High Net Worth / mass affluent) - **Mission or purpose statement**: “Help households manage their money faster, more affordably, and accurately than any other resource in the world.” ## Products & Services - **Range Wealth Management Platform**: SaaS-based dashboard that consolidates all aspects of a member’s financial life – cash flow tracking, investment oversight, tax planning, retirement planning, real estate visibility, and direct access to a team of advisors. Augmented by AI tools for cash flow projections and tax optimization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding – $103M raised to date (series A $12.7M in May 2023, series B in Nov 2024, series C $62.3M in Feb 2026) [pitchbook.com](https://pitchbook.com/profiles/company/494915-77) - **Notable Investors/Partners**: Gradient Ventures (Google’s AI fund), Scale Venture Partners, Cathay Innovation, 8-Bit Capital [range.com/about-us](https://www.range.com/public/about-us) - **Growth Signals**: - 167 employees as of early 2026 (up from a small team at founding) - Raised $62.3M Series C in February 2026 for AI buildout and workforce expansion - Coverage in major outlets (e.g., McLean fintech Range raises $60M for AI financial planning) - Plans to gradually replace human advisor workforce with autonomous AI capabilities (reported in industry press) ## Competitive Advantages - **Human + AI hybrid model**: Combines CFP/CPA advisors with proprietary AI tools, offering personalized guidance at a fraction of traditional wealth management fees. - **Flat-fee pricing**: No investment minimums, making financial planning accessible to more Americans (99% lack a planner due to cost). - **Founders’ background**: Fahad Hassan (CEO) and David Cusatis (Chief AI Architect) both left high-profile roles at Amazon and a corporate environment to build the platform. - **Comprehensive platform**: Consolidates budgeting, investments, tax, real estate, and retirement in one place – reducing the need for multiple point solutions. ## Strategic Focus - **AI automation**: Investing heavily in AI to eventually deliver expert-level financial advice autonomously, reducing dependency on human advisors while maintaining quality. - **Scaling the team**: Doubling workforce (especially engineering, AI, and operations) to support product expansion. - **Product expansion**: Deepening real estate, tax, and estate planning modules; expanding into new geographic markets beyond DC and New York. ## Why Work Here - **Culture**: “Radical Transparency,” “Love Problems, Not Solutions,” “Take Personal Responsibility,” “Be Positive (all of the time)” – 10 core values that emphasize ownership, trust, and customer obsession. - **Work policy**: Hybrid – employees work from HQ (McLean, VA) or remote locations; mandatory quarterly team weeks in DC to align strategy and build camaraderie. - **Compensation & equity**: Annual salary reviews with equity adjustments; early exercise eligibility for stock options; 401(k) plan. - **Benefits**: 100% employer-covered medical insurance (75% for dependents), dental/vision, 15 vacation days plus federal holidays, generous parental leave, gym stipend, technology allowance, meals during team weeks. - **Growth opportunities**: Reimbursement for conferences, workshops, and professional certifications (CFP, CPA); Boomerang Program allows employees to take time off after 2 years to launch their own venture with a guaranteed seat back. - **Team**: “DNA built from former CEOs, startup founders, professional athletes, experts from hedge funds and fastest growing tech companies.” Engineers from Amazon, Google, Citi. ## Sources 1. [pitchbook.com](https://pitchbook.com/profiles/company/494915-77) – Range company profile, funding, employees, HQ 2. [range.com/about-us](https://www.range.com/public/about-us) – Founders story, mission, advisors, investors 3. [range.com/careers](https://www.range.com/public/careers) – Benefits, values, work policy, perks 4. [builtin.com](https://builtin.com/company/range) – Office policy, year founded, culture summary 5. [linkedin.com/company/rangefinanceinc](https://www.linkedin.com/company/rangefinanceinc) – Company description 6. News headlines referenced in about-us page (e.g., “Flat-fee advisor Range raises $60M for AI financial planning”) – source: range.com/about-us ## Other roles at Range - [Head of Quantitative Research](https://feeny.ai/job/head-of-quantitative-research-range-new-york-8ht4ac5pfcjh) — New York, NY - [Lead Recruiter](https://feeny.ai/job/lead-recruiter-range-mclean-6ecezybekjdc) — Mclean, VA - [People Operations Specialist](https://feeny.ai/job/people-operations-specialist-range-mclean-brpp3pzft940) — Mclean, VA - [HR Business Partner](https://feeny.ai/job/hr-business-partner-range-mclean-r1kz1pffgq3g) — Mclean, VA - [Talent Sourcer](https://feeny.ai/job/talent-sourcer-range-mclean-4qfh7s7e2v9b) — Mclean, VA - [Senior Accountant](https://feeny.ai/job/senior-accountant-range-mclean-crg48wf9vyys) — Mclean, VA - [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-range-mclean-byz6p8nwkqq5) — Mclean, VA - [Investment Operations Specialist](https://feeny.ai/job/investment-operations-specialist-range-new-york-g7ew2apa32f4) — New York, NY - [Investment Operations Lead](https://feeny.ai/job/investment-operations-lead-range-new-york-q81ehpk5xs3t) — New York, NY - [Investment Operations Associate](https://feeny.ai/job/investment-operations-associate-range-new-york-q0f2xx44sk2k) — New York, NY