---
title: 'Support Associate at Heat Geek'
canonical: 'https://feeny.ai/job/support-associate-heat-geek-london-23vfwd88gw75'
type: 'job'
last_seen: '2026-10-18'
---

# Support Associate at Heat Geek

- **Company:** Heat Geek
- **Location:** London, United Kingdom
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/heatgeek/jobs/5001636101

## Job description

Type: Full-time

Working Hours: Full time, Monday - Friday 9am-6pm

Reports to: Senior Upgrades Manager

Salary Range: £32,000-38,000+ depending on experience

## What We Do

At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. 20% of all UK carbon emissions stems from home heating  – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We are on track to prevent 1,000,000 kg of carbon from entering our atmosphere in Q1 of 2026, and we won’t stop there!

Join Us!

People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey.

## Your Mission

Heat Geek  is excited to bring a Support Associate onto our team. In this position, you’ll be the first point of contact for installers needing help while working on live jobs. You’ll provide essential support when installers experience issues on site, helping them solve problems quickly so installations can continue smoothly. You’ll also support homeowners after their installation, ensuring they receive timely help from their installer and the correct information from Heat Geek when needed.

Working closely with our technical and account teams, your role is crucial in keeping installations moving and ensuring both installers and homeowners have a seamless experience.

If you’re reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world.

## Role Outputs

- Installation support: Be the voice on the phone for installers and homeowners during live installs, helping keep every job on track from start to finish.
- After-sales care: Look after homeowners once their system is installed, giving them clear, timely help and answers.
- Query ownership: Own common queries end to end and resolve them yourself using our structured processes.
- Escalation: Know when an issue needs more expertise, and hand it to the right Account Manager or technical specialist with everything they need to pick it up.
- Complaints: Manage straightforward complaints through to resolution, keeping customers informed along the way.
- Process improvement: Spot recurring questions and issues, and turn them into better support documentation and SOPs as we scale.
- Follow-through: Keep accurate records of every interaction and make sure nothing falls through the cracks, so actions are completed and colleagues always have the full picture.
- Product knowledge: Stay up to date with Heat Geek's services, processes and knowledge resources.

Candidate requirements

- Experience: 5+ years in customer support or a similar customer-facing role
- Phone confidence: A strong track record in phone-based support. You're at your best on live calls and comfortable handling a high volume of them.
- Communication: Excellent spoken and written communication, able to explain things clearly to installers and homeowners alike
- Empathy: Warm, friendly and patient, with a genuine care for helping people. You can put yourself in a frustrated homeowner's or installer's shoes and leave them feeling looked after.
- Composure: Calm and clear under pressure, especially when handling urgent or difficult live queries
- Ownership: Highly organised and reliable, with a habit of owning issues end to end and following through until they're resolved
- Process-minded: Comfortable following structured processes, and flexible as they evolve
- Tech-savvy: IT literate and quick to pick up new systems and tools

It’s a bonus if you have…

- Experience with heat pumps, renewable energy, construction, or utilities
- Worked in a startup or scale-up environment

We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application!

Ways of Working + Benefits

This is a 3-day-in-the-office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And don’t get us started on the epic view!

Some of our measurable benefits include:

- £5,000 contribution towards your own heat pump installation, as well as a friends and family discount
- Shares in the company, allocated under a tax-incentivised scheme
- Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics
- Private medical & dental insurance
- Learning and development budget
- Annual summer retreat
- Gym membership contribution
- Season ticket loan
- Cycle to work scheme
- Yoga, run club and social events with other sustainability startups in our co-working space

…alongside monthly socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind.

## About Heat Geek

## Company Overview
- **One-liner**: Heat Geek is a UK-based technology company that empowers independent installers with AI tools and a digital platform to accelerate heat pump adoption and decarbonise home heating.
- **Entity Type**: Private (Seed + Venture funded)
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Adam Chapman and Aadil Qureshi (Co-Founder & CEO)

## Core Business
- **Primary industry**: Home energy / Heat pump installation / Climate tech
- **Target customers**: B2C (homeowners) and B2B (independent heating installers)
- **Mission**: To revolutionise home energy and make Net Zero a reality by enabling carbon-free heating through heat pumps.

## Products & Services
- **[Heat Pump Installation Service](https://www.heatgeek.com/)**: Connects homeowners with certified, trained installers (Heat Geeks) for end-to-end heat pump installation, including AI-based design, financing, grants, and a performance guarantee with up to 7-year warranty.
- **[Installer Community & Training](https://www.heatgeek.com/about)**: Largest community of independent renewable installers in the UK, offering training, support, and a knowledge hub.
- **[Technology Platform](https://www.heatgeek.com/about)**: Uses LiDAR, AI, and data analytics to design optimal heat pump installations for each home.
- **[Media Platform (YouTube)](https://www.heatgeek.com/about)**: Educational content with 69k subscribers and over 6 million views, pushing the industry forward.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total Funding $4.7M (Seed round, Feb 2024) led by Transition, plus a venture round in March 2026 from Carrier Ventures (undisclosed amount) [linkedin.com](https://uk.linkedin.com/company/heat-geek) [ir.carrier.com](https://ir.carrier.com/news/news-details/2026/Carrier-Ventures-Invests-in-Heat-Geek-to-Accelerate-Heat-Pump-Adoption-Across-Europe/default.aspx)
- **Notable Investors/Partners**: Transition (seed lead), Carrier Ventures (strategic investor), Which? Trusted Trader
- **Growth Signals**: 26 employees (+3.4% YoY), 2,000+ heat pumps installed, 4.8★ customer rating, 11,679 LinkedIn followers (+24.7% yearly), active job postings increasing 100% monthly [linkedin.com](https://uk.linkedin.com/company/heat-geek) [heatgeek.com](https://www.heatgeek.com/)

## Competitive Advantages
- Largest aggregate installer audience in the UK.
- Proprietary AI tools for heat pump design (LiDAR, data analytics).
- Digital-first experience with remote monitoring and performance guarantee.
- Strong community and training for installers, creating a network effect.
- Backed by Carrier, a global HVAC leader, providing credibility and scaling potential.

## Strategic Focus
- Scaling the installer network across the UK and potentially Europe (Carrier Ventures investment suggests European expansion).
- Continuing to develop AI and data-driven tools to improve installation efficiency and customer experience.
- Driving adoption of heat pumps from early adopters to mainstream homeowners.

## Why Work Here
- **Culture**: Values include "Steepen the Gradient" (high-velocity growth), "Jank it, Jujj it" (rapid prototyping and refinement), "Outcomes are our Legacy" (tangible climate impact), "Question the System", and "Embrace Eccentricity". Described as a place where you can have real climate impact, work hard, learn constantly, and laugh a lot [heatgeek.com/careers](https://www.heatgeek.com/careers).
- **Perks**: Private health and dental insurance, gym membership contribution, £5,000 towards your own heat pump, cycle to work scheme, company options (equity), teamwide annual retreat [heatgeek.com/careers](https://www.heatgeek.com/careers).
- **Work policy**: Likely hybrid/office in London (interviews involve onsite visits). Headquarters in London.
- **Engineering culture**: Emphasis on building, data-driven decisions, and innovation. They have a Data Science & Insights Lead.
- **Hiring process**: Initial call, dig deeper with manager, meet the team onsite (1-2 times). Simple and transparent [heatgeek.com/careers](https://www.heatgeek.com/careers).

## Sources
1. [heatgeek.com/careers](https://www.heatgeek.com/careers)
2. [heatgeek.com/about](https://www.heatgeek.com/about)
3. [heatgeek.com](https://www.heatgeek.com/)
4. [linkedin.com/company/heat-geek](https://uk.linkedin.com/company/heat-geek)
5. [ir.carrier.com](https://ir.carrier.com/news/news-details/2026/Carrier-Ventures-Invests-in-Heat-Geek-to-Accelerate-Heat-Pump-Adoption-Across-Europe/default.aspx)

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