--- title: 'Support Associate at Middesk' canonical: 'https://feeny.ai/job/support-associate-middesk-new-york-e2kgx0v6pxyz' type: 'job' last_seen: '2026-10-17' --- # Support Associate at Middesk - **Company:** Middesk - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-30 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.ashbyhq.com/middesk/5fdd25a7-5277-4782-84ec-fa271b94ec62 ## Job description About Middesk: Middesk is building the data and intelligence infrastructure that helps businesses work together with confidence. We started by creating a comprehensive platform for understanding businesses, bringing together authoritative and proprietary data to help customers verify business identities, onboard customers faster, and manage risk throughout the customer lifecycle. Today, Middesk is used by more than 700 banks and fintechs, and in 2025 we verified more than 7 million companies. We've also expanded beyond business verification to help companies form, register, manage, and maintain their businesses, supporting more than 50,000 companies in setting up over 100,000 accounts required to hire employees, run payroll, and stay compliant. Middesk came out of Y Combinator, and is backed by Sequoia Capital, Accel, Insight Partners, and Canapi. We're proud to be named on the Forbes Fintech 50 and Best Startup Employers lists. The Role: As part of Middesk’s Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise. Your contributions will have a direct impact on how our customers use the Middesk product. We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations. As a support associate, you’ll form a critical piece of our support experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally. For this role, there is an expectation of being onsite in our NYC or SF office five days per week, working PST hours (11am EST – 7pm EST). That said, we offer some flexibility — while maintaining alignment with PST, team members are not required to stay in the office past 5pm EST. Candidates should be within a commutable distance, as we value in-person collaboration and building strong team connections. What You'll Do: - Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues - Handle customer questions from start to finish autonomously - Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support - Contribute to documentation, internally about our products and externally for our customers - Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures What We’re Looking For: - Bachelor’s Degree or equivalent work experience - Flexibility with changing job duties and responsibilities - Time management and prioritization skills - Proactive communication skills and ability to manage up across multiple time zones - Excellent research, critical thinking, and customer service skills - Process and solution orientation with a high attention to detail and comfort with making decisions with available resources ## About Middesk ## Company Overview - **One-liner**: Middesk is a business identity platform that helps companies verify, onboard, and monitor businesses with confidence, replacing slow manual processes with automated KYB (Know Your Business) and compliance infrastructure. - **Entity Type**: Private (Series B, $77.5M total funding) - **Headquarters**: San Francisco, California, USA (with a second office in New York, NY) - **Founded**: 2019 - **Founders**: Kyle Mack (CEO) and Sean Higgins (CTO) ## Core Business - **Primary industry/industries**: Business identity verification, Know Your Business (KYB) compliance, fraud prevention, regulatory technology (RegTech), and financial infrastructure. - **Target customers**: B2B; primarily banks, fintechs, lenders, marketplaces, payroll & compliance platforms, and any company that needs to verify and onboard other businesses. - **Mission or purpose statement**: “We’re building the foundation trust runs on.” The company aims to make business identity reliable, transferable, and usable at scale so trust can move faster across the economy. ## Products & Services - **Middesk Platform (Verification/KYB)**: An automated system that verifies business identity by pulling data from 400+ authoritative sources. It enables auto-approval decisions, reduces manual review, and surfaces fraud signals like synthetic identities and ownership networks. - **Business Registration**: Helps companies register for payroll taxes and ensure compliance with state and federal requirements. - **Fraud Prevention**: Detects synthetic identities, maps ownership networks, and surfaces risk before it becomes exposure. - **Underwriting**: Provides data and insights to support underwriting decisions for lending and financial services. - **Monitoring**: Ongoing business monitoring to ensure compliance and detect changes in business status. - **API & Dashboard**: Modular toolkit that integrates directly into onboarding, risk, compliance, and operations workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Total funding of $77.5M across 3 rounds. Annual revenue estimated at $5.0M (per LinkedIn data). - **Notable Investors/Partners**: Y Combinator (backed since 2018), Sequoia Capital, Accel Partners. Also named to the Forbes Fintech 50 List and cited as an industry leader by Liminal. - **Growth Signals**: - Ranked in the top 20% of the 2025 Inc. 5000 list of America’s fastest-growing private companies. - Named a 2025 Fast Company World’s Most Innovative Company. - Named one of America’s Best Startup Employers 2025. - 120 employees (+26.5% YoY growth). - Over 500 customers across banking, fintech, lending, payments, and marketplaces. - Customers see 30% higher auto-approval rates and 60–70% less manual review. - Verifies and onboards over 5 million businesses annually. ## Competitive Advantages - **Data moat**: Pulls from 400+ authoritative sources (government agencies, credit bureaus, etc.), creating a comprehensive and accurate business identity dataset. - **Automation-first**: Designed to handle the majority of verifications automatically, letting human analysts focus only on exceptions. This drives operational leverage for customers. - **Audit-ready**: Every decision is documented and audit-ready from the start, which is critical for regulated industries. - **SOC 2 Type II compliant**: Rigorous security controls protecting customer-sensitive data. - **End-to-end platform**: Covers verification, fraud, registration, and monitoring in one system across the customer journey, reducing the need for multiple vendors. ## Strategic Focus - **Scaling the platform**: Continuing to expand the number of data sources and the breadth of business identity intelligence. - **Deepening regulated industry presence**: Specifically targeting banks, fintechs, lenders, and platforms where compliance and risk management are paramount. - **Product expansion**: Likely expanding into adjacent areas like enhanced due diligence (EDD), continuous monitoring, and more sophisticated fraud detection. - **International growth**: While currently US-focused, the platform’s infrastructure could expand to support global business verification. ## Why Work Here - **Culture**: Values transparency, ownership, and momentum. Core values include “Embrace ambition,” “Lead with curiosity,” “Win together,” and “Put customers first.” - **Work model**: Hybrid — employees are expected to be in the office at least 2 days per week (in San Francisco or New York). The company values in-person collaboration. - **Perks & benefits**: - Equity (stock options) for all full-time employees. - 3 months paid parental leave. - Annual learning & development budget. - Unlimited PTO (with encouragement to actually use it). - Medical, dental, and vision healthcare coverage. - 401(k) plan. - Pet-friendly offices with free snacks and drinks. - Flexible Spending Account (FSA). - Customized development tracks and promotion policies. - **Engineering culture**: Described as building “high-impact systems” with thoughtful, driven teammates. Roles include Software Engineer, Engineering Manager, Forward Deployed Engineer, Data Scientist, and Lead Data Scientist. - **Recognition**: Named America’s Best Startup Employers 2025, indicating strong employee satisfaction and company health. ## Sources 1. [middesk.com](https://www.middesk.com/) 2. [middesk.com/careers](https://www.middesk.com/careers) 3. [middesk.com/about](https://www.middesk.com/about) 4. [builtin.com](https://builtin.com/company/middesk) 5. [linkedin.com](https://www.linkedin.com/company/middesk) ## Other roles at Middesk - [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-middesk-new-york-b2vjnywfqrje) — New York, NY - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-middesk-new-york-bjjyqbk9nnb2) — New York, NY - [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-middesk-san-francisco-jj12tsxcxeg0) — San Francisco, CA - [Data Operations Associate](https://feeny.ai/job/data-operations-associate-middesk-new-york-0kea1x7nwtpr) — New York, NY - [Growth Lead, Accounts](https://feeny.ai/job/growth-lead-accounts-middesk-new-york-252wnxm555b2) — New York, NY - [Growth Lead, Organic](https://feeny.ai/job/growth-lead-organic-middesk-new-york-685jphmhnmky) — New York, NY - [Operations Analyst (Temporary)](https://feeny.ai/job/operations-analyst-temporary-middesk-new-york-zrsmzgvd4c09) — New York, NY - [Solutions Engineer, Mid Market](https://feeny.ai/job/solutions-engineer-mid-market-middesk-new-york-8hkhb3qabej8) — New York, NY - [Group Product Manager](https://feeny.ai/job/group-product-manager-middesk-new-york-r7bqs21j82bh) — New York, NY - [Lead Data Scientist](https://feeny.ai/job/lead-data-scientist-middesk-san-francisco-0kckvxae1vzr) — San Francisco, CA