---
title: 'Support Engineer at Aktos'
canonical: 'https://feeny.ai/job/support-engineer-aktos-latin-america-r3w8wzkpggbb'
type: 'job'
last_seen: '2026-09-14'
---

# Support Engineer at Aktos

- **Company:** Aktos
- **Location:** Latin America
- **Posted:** 2025-12-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/applytoaktos/jobs/5704308004

## Job description

Support Engineer (Backend / Production Support)

Location: Remote

## About Aktos

Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product.

## The role (TL;DR)

We’re hiring a hands-on Support Engineer focused on backend production support and incident response — not a feature engineer. You’ll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely.

## What you’ll do

- Triage and resolve production incidents and customer escalations (tickets, email, phone).
- Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).
- Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs.
- Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations.
- Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases.
- Deploy hot-fixes or run deployment tasks when required (following established processes).
- Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR.
- Support data migrations and onboarding tasks that require backend fixes.
- Communicate status clearly to customers and internal stakeholders during incidents.

Must-have qualifications

- 4–6 years production experience working with Python and Django (or equivalent Python web frameworks).
- Product-oriented — this isn’t just a coding role; you must be comfortable in a direct customer support function.
- Strong SQL skills and production experience with PostgreSQL.
- Comfortable debugging server-side code, reading logs, and tracing requests across services.
- Familiarity with Git workflows and basic CI/CD concepts.
- Excellent written and verbal communication — customer-facing and able to explain technical issues clearly.
- Strong attention to safety and compliance when changing production data.

Nice-to-have

- Experience with SaaS/vertical software (FinTech/payments a plus).
- Familiarity with cloud platforms (AWS) and observability tools (Sentry, Datadog, ELK).
- Prior support or SRE experience (on-call rotations, incident response).
- Experience with data migration tools and techniques.
- Basic frontend familiarity (React) to collaborate with product and QA.

Soft skills

- Calm under pressure and methodical in triage.
- Customer-oriented and pragmatic — focused on safe, fast outcomes.
- Curious with a desire to prevent repeat incidents through automation and documentation.
- Relentless problem solver who “gets to the bottom” of issues.

## Compensation

- $60,000–$80,000 USD base
- Startup equity grants
- Health insurance

## Why Aktos

- Small, product-led engineering team where your impact is immediate.
- Direct customer exposure — see the real impact of your fixes.
- Competitive comp and equity for early team members.
- Fully remote.

## About Aktos

## Company Overview
- **One-liner**: Aktos provides a modern, AI-powered debt collection platform that acts as an operating system for the accounts receivable management (ARM) industry, replacing legacy systems with automation, compliance, and transparency.
- **Entity Type**: Private (Seed stage – raised $4.4M seed round, total funding reported at ~$9.81M)
- **Headquarters**: New York, New York, United States (1460 Broadway, Floor 16)
- **Founded**: 2022
- **Founders**: Daniel Pao (Co-Founder & CTO) and Peter Wang (Co-Founder & CEO)

## Core Business
- **Primary industry**: Fintech – specifically debt collection and accounts receivable management (ARM) software
- **Target customers**: B2B – debt collection agencies, creditors, and ARM businesses (SMB to enterprise)
- **Mission**: “Give people a fresh start by making repaying debts easier and more compliant.” Aktos aims to modernize the $18B+ commercial collections industry with a consumer-first, compliance-focused approach.

## Products & Services
Aktos offers a single, cloud-based SaaS platform that consolidates agency workflows:
- **[Core Collections Platform]**: End-to-end software for managing accounts, communications, payments, and reporting. Includes no-code automation to increase collector efficiency by >30% and reduce admin workload by >50%. [aktos.ai](https://www.aktos.ai/)
- **[Omnichannel Communications]**: Built-in SMS, email, dialer integrations, and custom sequences that automate consumer outreach while staying compliant with CFPB, FCRA, and FDCPA regulations. [aktos.ai](https://www.aktos.ai/)
- **[Credit Reporting]**: Instantly generate compliant credit reports with all major credit bureaus directly from the platform. [aktos.ai](https://www.aktos.ai/)
- **[User Portals]**: Separate portals for consumers, clients, and agencies – enabling self-service payments, plan setup, dispute management, and real-time visibility. [aktos.ai](https://www.aktos.ai/)
- **[Invoicing & Reporting]**: Automated invoicing, real-time dashboards, and configurable reports for agency operations. [aktos.ai](https://www.aktos.ai/)
- **[Data Import & Integrations]**: Seamlessly sync external data, connect to payment processors, dialers, and email services via native integrations and APIs. [aktos.ai](https://www.aktos.ai/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding reported at $9.81M over 2 rounds (Tracxn); seed round of $4.4M closed in June 2023 (led by 8VC and Crew Capital). Note: some sources (LinkedIn) list only $4.4M. [tracxn.com](https://tracxn.com/d/companies/aktos/__RIw0qBZlSe36glFmoNLw3IRCpJLQH3yZe5L2r2jQA_Y) [linkedin.com](https://www.linkedin.com/company/getaktos)
- **Notable Investors**: 8VC, Crew Capital
- **Growth Signals**: Headcount is small (~6 employees per LinkedIn, but likely growing – 10 open roles listed on Greenhouse as of 2026). Mission to transform a multi-billion dollar industry with modern tech; early traction includes claims of collectors touching 3.5x more accounts per day vs. legacy systems. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos)

## Competitive Advantages
- **Compliance as Code**: Compliance rules (CFPB, FCRA, FDCPA) are baked into the software, so users cannot violate regulations – a major differentiator in a heavily regulated industry. [aktos.ai](https://www.aktos.ai/about-us)
- **Modern UX/UI**: Intuitive design dramatically reduces training time from weeks to hours, enabling faster ramp-up for collectors. [aktos.ai](https://www.aktos.ai/)
- **Unified Platform**: All tools (communications, credit reporting, invoicing, portals) in one system, replacing the fragmented, 20–40-year-old incumbents. [aktos.ai](https://www.aktos.ai/)
- **Consumer-First Philosophy**: Empower consumers with transparency and digital self-service, building trust and improving recovery outcomes. [aktos.ai](https://www.aktos.ai/about-us)

## Strategic Focus
- **Scale the Platform**: Continue building “the operating system for the ARM industry” by adding more integrations, automation, and compliance features. [aktos.ai](https://www.aktos.ai/)
- **Hire Key Talent**: Actively recruiting founding-level engineers and product leaders (Staff/Founding Full Stack Engineers, Staff Platform Engineer, Technical Product Manager, etc.) to accelerate product development. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos)
- **Expand Market Reach**: Target the $18B commercial collections market with a modern alternative that helps agencies increase revenue while reducing overhead and regulatory risk. [aktos.ai](https://www.aktos.ai/about-us)

## Why Work Here
- **Remote-First**: Most roles are fully remote (US, Canada, LATAM, Nigeria); flexible location policy. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos)
- **Early-Stage Impact**: As a seed-stage startup, employees have significant ownership and influence over product direction and company culture. Described as “founding” roles. [aktos.ai](https://www.aktos.ai/about-us)
- **Mission-Driven Work**: Opportunity to reshape an industry that touches 70% of Americans in debt, moving from outdated, opaque systems to transparent, consumer-respecting technology. [aktos.ai](https://www.aktos.ai/about-us)
- **Culture Principles**: “Lead with Transparency,” “Earn Trust” – values centered on honesty, compliance, and positive consumer outcomes. [aktos.ai](https://www.aktos.ai/about-us)
- **Modern Tech Stack**: Built with Python, Django, React, Kubernetes, PostgreSQL, Terraform, GitHub Actions – attractive to engineers who enjoy modern infrastructure and fintech challenges. [linkedin.com](https://www.linkedin.com/company/getaktos)

## Sources
1. [aktos.ai](https://www.aktos.ai/) – Company website, product details, mission, compliance features
2. [aktos.ai/about-us](https://www.aktos.ai/about-us) – About page, culture, founding story, open roles
3. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos) – Active job listings (10 roles)
4. [linkedin.com](https://www.linkedin.com/company/getaktos) – LinkedIn profile, funding, headcount, tech stack
5. [tracxn.com](https://tracxn.com/d/companies/aktos/__RIw0qBZlSe36glFmoNLw3IRCpJLQH3yZe5L2r2jQA_Y) – Funding details, competitors, founder info

## Other roles at Aktos

- [Product Implementation Specialist](https://feeny.ai/job/product-implementation-specialist-aktos-global-ykzje1grrtkt) — Global
- [Staff Technical Product Manager](https://feeny.ai/job/staff-technical-product-manager-aktos-united-states-6j9jgaq7jgn6) — United States
- [Founding Account Executive](https://feeny.ai/job/founding-account-executive-aktos-united-states-mnc1mv5dkfq2) — United States
- [Staff Platform Engineer - Remote](https://feeny.ai/job/staff-platform-engineer-remote-aktos-remote-vf0zj6rr7m7d)
- [Senior Full Stack Engineer - Remote (CAN)](https://feeny.ai/job/senior-full-stack-engineer-remote-can-aktos-remote-e9rz63c0sjay)
- [Senior Full Stack Engineer (Backend Leaning) - Remote](https://feeny.ai/job/senior-full-stack-engineer-backend-leaning-remote-aktos-remote-1e98s2hz3b21)
- [Full Stack Engineer - Nigeria (Remote)](https://feeny.ai/job/full-stack-engineer-nigeria-remote-aktos-remote-5h9gdxrmhxzb)
- [Full Stack Engineer - LATAM (Remote)](https://feeny.ai/job/full-stack-engineer-latam-remote-aktos-remote-19ft2gwcnjwd)
- [Staff Full Stack Engineer - New York (US)](https://feeny.ai/job/staff-full-stack-engineer-new-york-us-aktos-new-york-tmfp23kprjer) — New York, NY
- [Support Engineer](https://feeny.ai/job/support-engineer-remarcable-inc-omaha-q6mybm2amfsf) — Omaha, NE