--- title: 'Support Engineer (APJ) at Immuta' canonical: 'https://feeny.ai/job/support-engineer-apj-immuta-australia-475e6ycch2wj' type: 'job' last_seen: '2026-09-10' --- # Support Engineer (APJ) at Immuta - **Company:** Immuta - **Location:** Australia - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/immuta/d56a5011-8fbd-4b13-96a7-17b59ce134b1 ## Job description Immuta is the Data Authorization Company, helping the world’s largest organizations control who, and what, can access their data. The way enterprises access data is fundamentally changing. Organizations are racing to put data to work across analytics and AI, while AI copilots and agents are emerging as an entirely new class of data consumer. Traditional approaches built around tickets, static permissions, and manual approvals were not designed for this speed, scale, or complexity. Immuta provides the authorization layer for modern data and AI. Our platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, so people and AI can access the data they need while enterprises maintain security, compliance, and control. For Chief Data Officers, that means making enterprise data dramatically easier to access and use without giving up governance. For AI leaders, it means giving AI agents secure, governed access to enterprise data so they can move from experimentation into production. Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide. Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst — connecting Immuta to the data, cloud, identity, and enterprise platforms powering modern data and AI environments. Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and Built In as one of the best workplaces, and by Fast Company as one of the world’s most innovative companies. Immuta has raised $263 million from investors including NightDragon, Snowflake, Databricks, ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures. We operate as a hybrid workplace with offices in Boston, MA; Columbus, OH; and College Park, MD. ## ABOUT THE TEAM Immuta’s mission is to make data secure, accessible, and trusted for every organization - and our Technical Support team plays a critical role in achieving it. As part of the Product organization, we’re deeply embedded in the product lifecycle, working with Engineering to diagnose issues, improve reliability and supportability, and ensure every customer realizes value from day one. We take pride in our deep technical expertise, clear communication, and collaborative approach.  We deliver mission-critical support to customers worldwide 24x7x365.  Every challenge is an opportunity to improve - strengthening Immuta’s Data Provisioning Platform and enhancing the experience for customers around the world. ## YOUR ROLE As a Support Engineer, you’ll serve as a technical leader and escalation point within the support organization. You’ll tackle complex, high-impact issues and participate in initiatives that prevent problems before they occur. This is a hands-on, customer-facing role for someone who combines deep technical expertise with a proactive mindset - helping shape both the quality of our customer experience and the maturity of our global support operations. While this role can be performed remotely from anywhere in Australia, candidates will be expected to align their core working hours with Australian Western Standard Time (AWST/Perth time) to best support our clients and collaborate with key stakeholders in that region. ## CORE RESPONSIBILITIES - Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success. - Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews. - Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content. - Analyze recurring issues and trends to identify and advocate for product or process improvements. - Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning. - Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery. ## REQUIRED EXPERIENCE - 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments. - Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals - ## Experience working with APIs and service-based applications - Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification) - Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino - Experience with complex incident response and root cause analysis initiatives spanning multiple organizations. - Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement. - Excellent communication and collaboration skills - able to translate technical findings for diverse audiences. - Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement. - Team first / collaborative approach to problem solving and customer relationships. - Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring. The On-Target Earnings (OTE) range is $192,500 - $225,500 AUD.The base range is $175,000 - $205,000 AUD. To provide greater transparency to candidates, we share base pay ranges for most international job postings. Our salary ranges are based on function, level, and geographic location, and are benchmarked for our company size and industry. The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including but not limited to, geographic location, internal equity, experience level, skill set, and training. The range shown above reflects the good-faith hiring range for this role at the time of posting, consistent with applicable state and local pay-transparency laws. Pay ranges may be adjusted in the future to reflect market changes. This role may also be eligible for additional compensation, such as commission, variable pay, or equity, and comprehensive benefits, including medical, dental, vision, a 401(k) plan, and other applicable company programs. ## Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: - 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners) - Stock Options - Paid parental leave (Both Maternity and Paternity) - Unlimited Paid time off (U.S. based positions) - Learning and Development Resources Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate. ## About Immuta ## Company Overview - **One-liner**: Immuta helps organizations safely and intelligently provision governed data access to every consumer, human or AI, at enterprise scale. - **Entity Type**: Private (funded; Series E, $100M led by NightDragon in 2022) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2015 - **Founders**: Matthew Carroll (CEO) and Steve Touw (CTO) ## Core Business - **Primary industry/industries**: Data Security & Governance, Data Provisioning, Software Development - **Target customers**: B2B – Fortune 500 enterprises, government agencies, and organizations with large-scale data ecosystems - **Mission or purpose statement**: Enable safe, instant access to data for humans and AI. ## Products & Services - **Data Provisioning Platform**: Automates the entire data access lifecycle – from policy enforcement (birthright access) to governed self-service requests, delivery, audit, and recertification. Integrates natively across warehouses, storage, BI tools, and catalogs. - **Agentic Governance**: Treats AI agents as first-class, governable data consumers, allowing them to access data safely at machine speed. - **Policy Authoring**: Write policies once, enforce everywhere, reducing weeks of engineering work to minutes. - **Data Identification & Classification**: Auto-detects and tags sensitive data to drive access decisions. - **Access Request Management**: Governed self-service with automated approvals. - **Behavior Monitoring**: Detects unusual or risky access patterns in real time. - **Unified Audit**: Provides a single view of who accessed what, when, and why. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of $55M (latest available); Total Funding of $266.2M across 10 rounds - **Notable Investors/Partners**: Intel Capital (led Series C), NightDragon (led Series E), and 9+ other institutional investors. Key partners include major cloud and data platforms. - **Growth Signals**: 150 employees (across 7 countries); 32,615 LinkedIn followers (+34.8% YoY); 8-time winner of Inc.’s Best Workplaces award; expanding into APJ, EMEA, and U.S. Public Sector with new hires (Field CTO, Sales, Support Engineers). ## Competitive Advantages - **Native integration and policy enforcement**: Policies are written once and enforced across the entire data ecosystem (warehouses, storage, BI, catalogs), eliminating duplication and manual ticketing. - **Born from government security**: Roots in U.S. government security requirements give Immuta deep expertise in compliance and access control. - **AI-ready provisioning**: First-mover in treating AI agents as governed data consumers, addressing the exploding demand for machine-speed data access. - **Automation at scale**: Reduces access delays from weeks to minutes while maintaining continuous compliance, a key differentiator for large enterprises. ## Strategic Focus - **Agentic Data Access**: Building agentic governors that help teams make fast, intelligent access decisions for both human and AI consumers. - **Automation and self-service**: Continuing to automate the entire access lifecycle to eliminate bottlenecks and reduce manual governance work. - **Global expansion**: Growing presence in APJ, EMEA, and U.S. Public Sector with dedicated sales and support teams. - **Product innovation**: Investing in new capabilities for AI governance and behavior monitoring. ## Why Work Here - **Culture**: Award-winning workplace built on trust, collaboration, curiosity, and accountability. 8-time Inc. Best Workplaces winner. - **Remote/Hybrid policy**: Remote-first for most roles; hybrid options available for specific positions (e.g., Tampa, FL; Columbus, OH). Employees live across 28 U.S. states and 8 countries. - **Benefits**: 100% healthcare premiums covered for employees and dependents (medical, dental, vision); unlimited paid time off (U.S. employees); 12 weeks paid parental leave for all parents; professional development programs (monthly learning time, mentorship, LinkedIn Learning). - **Engineering culture**: Opportunities to work on cutting-edge data security and governance problems, including agentic AI access. Roles include Sr. Software Engineer (Agentic Access), Sr. Site Reliability Engineer, and more. ## Sources 1. [immuta.com](https://www.immuta.com/) 2. [immuta.com/company](https://www.immuta.com/company/) 3. [immuta.com/careers](https://www.immuta.com/careers/) 4. [jobs.lever.co/immuta](https://jobs.lever.co/immuta) 5. 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