---
title: 'Support Engineer, Engineering Operations at Levanta'
canonical: 'https://feeny.ai/job/support-engineer-engineering-operations-levanta-new-york-washington-california-gb37knb4tycq'
type: 'job'
last_seen: '2026-10-19'
---

# Support Engineer, Engineering Operations at Levanta

- **Company:** Levanta
- **Location:** New York Washington California Florida Utah Ohio Texas Michigan Massachusetts Maryland Dc Pennsylvania, CO
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/levanta/jobs/5453079008

## Job description

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

**We are only accepting candidates with verified LinkedIn profiles**

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own:

- Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
- Understand the technical nuances of Levanta's technology and guide customers through their challenges
- Escalate product bugs to the engineering team with clear context
- Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
- Identify repeat issues and propose solutions to improve the product
- Build out internal tools to solve common issues
- Utilize and implement AI workflows that will make our support process more efficient

What We're Looking For:

- 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
- Ability to read / write code in Typescript
- Good communication skills, able to juggle multiple technical conversations
- Familiarity with REST APIs, SQL, and cloud tooling.

What Levanta Offers:

- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.
- Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.

## About Levanta

## Company Overview
- **One-liner**: Levanta is a unified creator and affiliate marketing platform that enables e-commerce brands to manage partnerships across Amazon, Shopify, and Walmart from a single system.
- **Entity Type**: Private (Series A)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2023
- **Founders**: Ian Brodie (CEO & Co-Founder), Spencer McKenney (CTO & Co-Founder)

## Core Business
- Primary industry/industries: E-commerce technology, affiliate marketing, creator economy
- Target customers: B2B (e-commerce brands, marketplace sellers, and agencies) and B2C (creators, influencers, and affiliates)
- Mission or purpose statement: Building the future of creative-driven commerce for modern brands by unlocking affiliate and creator partnerships as a competitive advantage.

## Products & Services
- **Levanta Platform**: A unified SaaS platform for e-commerce brands to discover, manage, and pay creators and affiliates. It connects Shopify, Amazon, and Walmart channels in one dashboard, offering AI-powered creator discovery via the Creator Marketplace (70,000+ vetted publishers, influencers, affiliates, and media buyers), commission management, flat-frate creator deals, automated product seeding, and cross-channel performance measurement.
- **Creator Marketplace**: A network of over 70,000 vetted creators, influencers, affiliates, and media buyers that brands can discover and activate across channels.
- **Creator/Affiliate Tools**: A free-to-join side for creators and affiliates to discover brands, set flexible earning models (commission, flat fee), and earn incremental revenue on Amazon, Shopify, and Walmart with automated payments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric – Total Funding**: $21.4 million across 3 rounds
- **Notable Investors/Partners**: Volition Capital (led Series A), LongRun Capital (led Seed Round). Strategic partners include Amazon, Shopify, and Walmart ecosystems.
- **Growth Signals**: Headcount grew **82.7% YoY** to 73 employees. Active creators on platform: **2,200+**. Reports **96% of customers are new-to-brand** and over **$1M+ in affiliate-related revenue** generated in the first few months for some clients. Maintains a 6% net commission rate for brands. Active job postings are up **300% year-over-year** (4 open roles as of mid-2025). Key new hires include talent from Amazon, Qualtrics, impact.com, and Refersion.

## Competitive Advantages
- **Cross-Channel Unification**: Only platform that allows brands to run one affiliate program across Amazon, Shopify, and Walmart from a single dashboard, eliminating siloed management.
- **High Quality, Vetted Network**: Access to a pre-vetted marketplace of 70,000+ creators, removing much of the discovery and fraud risk inherent in traditional affiliate marketing.
- **New-to-Brand Customer Acquisition**: Emphasizes driving high-converting, new-to-brand traffic rather than coupon-stacking or existing customer re-targeting. A reported 96% of sales are new-to-brand.
- **Flexible Partnership Models**: Supports multiple compensation models (commission, flat fee, product seeding) within one platform, giving brands granular control.
- **Performance-First Data**: Provides affiliate-level attribution and performance data specifically for multi-channel sellers, an area where most tools are weak.

## Strategic Focus
- **Rapidly Scaling the Creator Network**: Expanding the Marketplace to cover more verticals and geographies, including a specific focus on the Chinese market (active Business Development role in Shenzhen).
- **Deepening Multi-Platform Integration**: Likely expanding integrations beyond core three marketplaces to capture more D2C and retail media spend.
- **AI-Powered Automation and Insights**: The platform leverages AI for creator discovery and is actively testing AI tools (like Claude) internally for automating marketing tasks, suggesting a product roadmap focused on AI-driven optimization.
- **International Expansion**: Operating in 8 countries (US, North Macedonia, Argentina, China, Canada, Jamaica, Costa Rica, Egypt) and hiring for Asia-based Customer Success and BD roles.

## Why Work Here
- **Culture**: The company explicitly promotes a "Life Comes First" philosophy, emphasizing smart work, personal freedom, and balance. Values include trust, accountability, collaboration, and intentionality.
- **Remote/Hybrid Policy**: Offices in Seattle (HQ) and Shenzhen, China. The company describes itself as "In-Office or Remote" but requires employees in the US to have a permanent address in one of eight hub states (California, Florida, New York, Ohio, Utah, Texas, Michigan, or Washington) for payroll/legal purposes.
- **Perks**: Competitive salary and benefits, open vacation and sick policy ("take the time you need"), and a focus on growth and advancement in a fast-paced startup. The engineering team is small but growing (11 employees or 12% of workforce). The company actively uses and builds with AI, offering early-stage exposure to AI/ML in a commercial setting (e.g., using Claude for internal tasks).
- **Growth Trajectory**: A post-Series A startup with explosive headcount growth (82% YoY), providing significant opportunity for career acceleration, cross-functional exposure, and taking on increasing ownership as the company scales.

## Sources
1. [levanta.io](https://levanta.io/)
2. [About Levanta](https://levanta.io/about-us/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/trylevanta)
4. [Built In Company Profile](https://builtin.com/company/levanta)
5. [Greenhouse Careers Page](https://job-boards.greenhouse.io/levanta)

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