---
title: 'Support Engineer *EU/ Germany remote* (m/f/d) at Pliant'
canonical: 'https://feeny.ai/job/support-engineer-eu-germany-remote-m-f-d-pliant-germany-v61ex26emxtg'
type: 'job'
last_seen: '2026-09-09'
---

# Support Engineer *EU/ Germany remote* (m/f/d) at Pliant

- **Company:** Pliant
- **Location:** Germany
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/pliant/581ca006-b369-4332-80de-3e383f2f101b

## Job description

## About Us

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

- Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
- Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com http://www.getpliant.com

## About the Role

We’re looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and resolution of complex customer issues.

You’ll act as the internal escalation point from 1st-Level Support, diving deep into technical topics across our Web Apps and API (SaaS) offerings. You’ll reproduce issues, analyze logs and data, validate API workflows, and coordinate cross-functionally with Customer Support, Product, and Engineering. When an issue requires a product change or a code fix, you’ll escalate with a high-quality technical handover that accelerates engineering resolution.

You will work on real technical challenges, using modern tools, supporting our efforts to deliver world-class support.

This role is Remote with working in Germany or within the EU.

## What You’ll Do

- Own complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams.
- Communication & SLA ownership: Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.
- Escalate effectively (Engineering handover): Provide complete reproduction steps, impact assessment, logs/queries/screenshots as relevant, and a crisp hypothesis when possible.
- Coordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed.
- Debug product and integration issues end-to-end: Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes. Diagnose technical problems using logs, system tools, and troubleshooting frameworks.
- Triage and classify issues: Distinguish between configuration/integration errors, data issues, product limitations, and genuine bugs.

## What You’ll Bring

- 3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations).
- Strong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause.
- REST APIs + web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency
- Experience testing REST APIs using tools such as Postman and/or cURL
- Excellent communication skills, with the ability to bridge technical and non-technical audiences effectively.
- Comfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues.
- Ability to read code for debugging assistance
- Hands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk).
- High ownership & autonomy: You work independently, drive investigations to resolution, and know when to pull in others to move faster.
- Experience working with AI engineering tools: Claude, Codex, etc. and understanding of the ecosystem: skills, connectors, context engineering.
- Fluent in English

Bonus Points (Nice to Have)

- Previous experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems.
- Basic scripting/automation (Python/JS) to speed up investigations
- Experience writing or maintaining technical documentation

## What We Offer

- Deep fintech exposure: Learn how a modern corporate card platform works end-to-end (cards, embedded finance, ERP/accounting workflows) through real customer cases and close collaboration with Product and Engineering.
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers

Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.

## About Pliant

## Company Overview
- **One-liner**: Pliant provides an API-first, modular B2B credit card platform that enables businesses to issue, manage, and track physical and virtual credit cards while streamlining payment processes and spend controls.
- **Entity Type**: Private (growth stage, backed by multiple venture capital investors)
- **Headquarters**: Berlin, Germany
- **Founded**: 2020
- **Founders**: Malte Rau and Fabian Terner

## Core Business
- **Primary industry**: Fintech – B2B payments, spend management, and card issuance.
- **Target customers**: B2B – businesses of all sizes (SMB to enterprise), banks and financial institutions (via CaaS/BaaS), and developers/API users.
- **Mission or purpose statement**: "Empower companies to grow by providing a smart way to pay that scales with their business." [getpliant.com](https://www.getpliant.com/en-us/about-pliant)

## Products & Services
- **Payment Apps**: Ready-to-use mobile and web applications for issuing cards, managing spend, tracking transactions, and integrating with accounting tools. Ideal for companies that want a full-featured solution out of the box.
- **Pro API**: A fully customizable API for businesses that need to issue cards at scale, automate workflows, and build custom integrations into their finance stack. Supports single-use virtual cards, spend controls, and real-time monitoring.
- **CaaS & BaaS (Card-as-a-Service & Banking-as-a-Service)**: White-label solutions for banks and fintechs to launch their own branded credit card programs, with Pliant handling compliance, card issuance, and processing under its e-money license.
- **Card & Spend OS**: The underlying operating system that powers all products, offering spend control, receipt management, accounting automation, and transaction insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Total funding amount not publicly disclosed; notable investors include **Alstin Capital**, **Motive Ventures**, **Speedinvest**, **SBI Investment**, **PayPal Ventures**, and **Illuminate Financial**. [getpliant.com](https://www.getpliant.com/en-us/about-pliant)
- **Notable Investors/Partners**: PayPal Ventures, Speedinvest, Alstin Capital, Motive Ventures, SBI Investment, Illuminate Financial.
- **Growth Signals**: 
  - Team of 250+ employees representing 35+ nationalities. [getpliant.com](https://www.getpliant.com/en/careers)
  - Offices in Berlin (HQ), London, New York, Paris, Munich, Vienna, Lisbon, and Helsinki. [getpliant.com](https://www.getpliant.com/en-us/about-pliant)
  - Licensed as an e-money institution (EMI) in the EU and certified ISO/IEC 27001:2022 and PCI DSS. [getpliant.com](https://www.getpliant.com/en)
  - High Glassdoor rating of 4.6/5 (as of Nov 2024). [getpliant.com](https://www.getpliant.com/en/careers)

## Competitive Advantages
- **API-first platform**: Fully programmable card issuance and spend management, enabling deep customization and automation for enterprises and developers.
- **Regulatory moat**: Holds an e-money license and multiple security certifications (ISO 27001, PCI DSS), making it a trusted partner for banks and regulated institutions.
- **Multi-product flexibility**: Offers everything from out-of-the-box apps to white-label CaaS/BaaS, covering a wide range of customer needs in one platform.
- **Real-time data & insights**: Provides granular transaction monitoring, customizable reporting, and seamless integration with accounting and ERP systems.

## Strategic Focus
- Expand geographically (already present across Europe and the US) and deepen partnerships with banks and fintechs through CaaS offerings.
- Continue enhancing the Pro API and automation capabilities to serve high-volume enterprise clients.
- Strengthen compliance and security infrastructure to maintain regulatory advantages.
- Grow headcount across engineering, sales, and data teams to support scaling.

## Why Work Here
- **Culture & values**: Emphasizes agility, kindness, openness, and having fun. Mission-driven team with a flat structure and collaborative environment. [getpliant.com](https://www.getpliant.com/en/careers)
- **Remote/hybrid policy**: Offers home office and remote work opportunities (many roles listed as *EU/UK remote*), plus flexible working hours. [getpliant.com](https://www.getpliant.com/en/careers)
- **Perks**: Learning & development budget, monthly lunch benefit, mobility perk, Bahncard, Wellhub membership, and regular team events.
- **Engineering culture**: 11 cross-functional teams, with visible investment in data, engineering, and product roles. Technology stack includes modern API-first development.
- **Glassdoor rating**: 4.6/5 (as of Nov 2024) – indicative of high employee satisfaction.

## Sources
1. [getpliant.com - Main site](https://www.getpliant.com/en)
2. [getpliant.com - About page](https://www.getpliant.com/en-us/about-pliant)
3. [getpliant.com - Careers page](https://www.getpliant.com/en/careers)
4. [linkedin.com - Pliant company page](https://www.linkedin.com/company/getpliant)
5. [getpliant.com - Careers (alternate)](https://www.getpliant.com/en-us/careers)

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