---
title: 'Support Engineer at Freshpaint'
canonical: 'https://feeny.ai/job/support-engineer-freshpaint-united-states-a26b3zy1y0vb'
type: 'job'
last_seen: '2026-10-16'
---

# Support Engineer at Freshpaint

- **Company:** Freshpaint
- **Location:** United States
- **Compensation:** $80k–$100k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/freshpaint/d6f0af53-fbd9-400f-ba46-26f65ee26478

## Job description

About Freshpaint: Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation. Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy. Freshpaint eliminates that trade-off. We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared. In short: we let healthcare teams move fast, safely. Backed by Top Investors Freshpaint is backed by some of the most respected names in technology, including:

- Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
- Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)

We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future. Who We’re Looking For We’re looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You’re someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you’re driven to not just fix problems, but to improve the overall customer experience. You’re an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.

## What You’ll Be Doing

In this role, you’ll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You’ll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You’ll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.

Primary Responsibilities

- Own and drive customer issues to resolution end-to-end
- Troubleshoot and resolve complex technical issues across the stack
- Investigate application behavior using Go, TypeScript, and SQL
- Analyze system architecture and code to identify root causes
- Partner cross-functionally with Engineering, Customer Success, and Account teams
- Support customers across the full lifecycle, including onboarding and ongoing usage
- Communicate technical issues clearly to both technical and non-technical audiences
- Create and maintain internal runbooks and customer-facing documentation
- Surface customer feedback and insights to inform product improvements

Desired Skills & Experience

- 2+ years in a technical support, solutions engineering, or software engineering role
- 2+ years in a customer-facing position
- Ability to read and write code (Go, JavaScript/TypeScript preferred)
- Experience troubleshooting across frontend and backend systems
- Strong analytical and problem-solving skills with a self-service mindset
- Clear and effective communicator across a range of audiences
- Highly organized, able to manage multiple issues and priorities simultaneously
- Customer-first mindset with strong empathy and ownership
- Familiarity with databases & SQL

Nice to Haves

- Familiarity with debugging production environments
- Experience working with SQL and data-heavy systems
- Background collaborating closely with Product and Engineering teams
- Contributions to technical documentation, help centers, or knowledge bases

## Perks & Benefits

We take care of our team—here’s a peek at what you get when you join:

- Competitive pay + generous equity
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)

And more! [Check out our careers page](https://www.freshpaint.io/careers) for the full list.

## About Freshpaint

## Company Overview
- **One-liner**: Freshpaint is a healthcare marketing performance and compliance platform that enables healthcare organizations to drive measurable growth while protecting patient privacy.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Ray Mina (CEO)

## Core Business
- **Primary industry**: Healthcare Marketing Technology (MarTech), Data Infrastructure & Analytics, Privacy Compliance
- **Target customers**: B2B, primarily serving healthcare organizations including hospitals & health systems, urgent care centers, specialty providers, payers, and pharma & medical device companies. The platform is trusted by 250+ healthcare organizations [freshpaint.io](https://www.freshpaint.io/).
- **Mission or purpose statement**: To enable healthcare marketers to drive measurable growth without compromising patient trust, turning privacy into a strategic advantage that fuels performance [freshpaint.io](https://www.freshpaint.io/about).

## Products & Services
- **Freshpaint Platform (SaaS)**: A unified, privacy-first platform that replaces risky pixels, trackers, and scripts with a BAA-supported infrastructure. It blocks data to non-compliant tools by default, reducing compliance risks from human error. The platform provides visibility to track the full patient journey from awareness to appointment, prove ROI, and make confident strategic decisions across all marketing channels [freshpaint.io](https://www.freshpaint.io/).
- **Web Tracker Manager**: A free custom report that gives organizations a complete picture of all web trackers on their website to protect sensitive patient information [freshpaint.io](https://www.freshpaint.io/).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $47.0M across 5 rounds [linkedin.com](https://www.linkedin.com/company/freshpaint-data).
  - Seed Round (2020-08-17): $1.5M from 4 investors.
  - Series A (2022-11-16): $9.5M led by Intel Capital.
  - Debt Financing (2022-11-16): $5.0M.
  - Series B (2024-07-16): $30.7M led by Threshold, with 5 investors.
- **Annual Revenue**: Estimated at $2.1M [linkedin.com](https://www.linkedin.com/company/freshpaint-data) (Note: This may be an estimate from a third-party data aggregator; official revenue is not publicly stated).
- **Notable Investors/Partners**: Intel Capital, Threshold, and other key investors [linkedin.com](https://www.linkedin.com/company/freshpaint-data).
- **Growth Signals**: Headcount has grown 51.5% year-over-year to 122 employees. The company has 10 active job postings, up 100% year-over-year. LinkedIn followers have grown 41.9% year-over-year to over 10,000 [linkedin.com](https://www.linkedin.com/company/freshpaint-data). Customer case studies show significant ROI, including a national urgent care provider that drove $1.9M+ in annual appointment revenue and a 24% reduction in CAC [freshpaint.io](https://www.freshpaint.io/).

## Competitive Advantages
- **Privacy-First Infrastructure**: Replaces unsafe tracking with a BAA-supported platform, creating an anonymous identification for every visitor and blocking data to non-compliant tools by default. This solves a critical compliance problem unique to healthcare.
- **Unified Performance & Compliance**: Bridges the gap between patient privacy and digital marketing, allowing marketers to use modern tools without creating compliance risk—a key differentiator in a highly regulated industry.
- **Deep Healthcare Expertise**: Built specifically for healthcare providers, payers, pharma, and medical devices, with a leadership team that brings a rare mix of healthcare, privacy, ecommerce, and data expertise [freshpaint.io](https://www.freshpaint.io/about).
- **Customer Results**: Proven ROI with clear metrics (e.g., 92% reduction in CAC for Heartland Dental, 8x improvement in search conversion volume for St. Elizabeth Healthcare) [freshpaint.io](https://www.freshpaint.io/).

## Strategic Focus
- **Scaling the Platform**: The recent $30.7M Series B led by Threshold signals a focus on scaling product development, go-to-market, and engineering.
- **Expanding Market Reach**: Targeting the 250+ healthcare organizations already using the platform, with a push into payers, pharma, and urgent care verticals.
- **Product Development**: Building out the platform to be the "connective tissue for the healthcare marketing industry," with a focus on performance measurement, privacy compliance, and cross-channel attribution [freshpaint.io](https://www.freshpaint.io/about).
- **Talent Acquisition**: Aggressively hiring across engineering, sales, marketing, product, and customer success (10 open roles) to support growth [jobs.ashbyhq.com](https://jobs.ashbyhq.com/freshpaint).

## Why Work Here
- **Culture & Values**: Emphasizes "High Slope" (hiring for potential and rapid growth), "Be The CEO" (ownership and agency), "Respect in Every Reply" (no assholes policy, high empathy), and "Earn Customer Praise" [freshpaint.io](https://www.freshpaint.io/careers).
- **Equity & Compensation**: Every team member gets stock options with a generous 10-year exercise window. Competitive compensation is a priority [freshpaint.io](https://www.freshpaint.io/careers).
- **Benefits**: 100% coverage of medical, dental, and vision insurance for employees and up to 80% for dependents; 401(k) with up to 4% employer match; 16 weeks fully paid parental leave regardless of gender or path to parenthood; mental health benefits; life insurance; fertility & family-building support [freshpaint.io](https://www.freshpaint.io/careers).
- **Work-Life Balance**: Flexible PTO with a required minimum of two weeks off; half-day Fridays; monthly $70 wellness stipend (no receipts required) [freshpaint.io](https://www.freshpaint.io/careers).
- **Team & Growth**: Company offsites in locations like Arizona, Jackson Hole, and Nashville. The company is still early-stage (founded 2019, 122 employees), offering significant impact and growth potential for early hires [freshpaint.io](https://www.freshpaint.io/careers).
- **Engineering Culture**: Technical roles make up 27% of the workforce. The company values outcomes over outputs, ruthless prioritization, and a learning organization mindset [linkedin.com](https://www.linkedin.com/company/freshpaint-data) [freshpaint.io](https://www.freshpaint.io/careers).

## Sources
1. [Freshpaint Website](https://www.freshpaint.io/)
2. [Freshpaint About Page](https://www.freshpaint.io/about)
3. [Freshpaint Careers Page](https://www.freshpaint.io/careers)
4. [Freshpaint Job Board (Ashby)](https://jobs.ashbyhq.com/freshpaint)
5. [Freshpaint LinkedIn](https://www.linkedin.com/company/freshpaint-data)

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