---
title: 'Support Engineer, GCR at AppsFlyer'
canonical: 'https://feeny.ai/job/support-engineer-gcr-appsflyer-beijing-qcs1mwy682ex'
type: 'job'
last_seen: '2026-09-09'
---

# Support Engineer, GCR at AppsFlyer

- **Company:** AppsFlyer
- **Location:** Beijing, China
- **Posted:** 2026-02-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://careers.appsflyer.com/jobs/position/8441285002?gh_jid=8441285002

## Job description

ID: 2748

Do you enjoy solving complex technical problems? We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base. The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. He/She will actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.

Requirements:

- Passion for solving customer issues in a fast paced environment
- At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management
- Experience in SQL querying and managing data
- Fluent in English
- Structured and process-oriented
- Mature communication skills that can smoothly handle communications between client, internal business teams and R&D teams in headquarter
- Ability to learn new technologies quickly
- Multitasking and ability to work independently

Responsibilities:

- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
- Being a technical account manager for select VIP customers, working closely with the sales and business teams.

Preferred requirements:

- Development or mobile development experience
- Web / mobile marketing and digital advertising experience
- Being recommended by an AppsFlyer team member
- Experience in BI
- Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

[“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.”](https://www.appsflyer.com/blog/how-all-in-shaped-our-story-and-could-define-your-career/) Oren Kaniel, CEO

## About AppsFlyer

## Company Overview
- **One-liner**: AppsFlyer provides a privacy-first, AI-powered Modern Marketing Cloud for unified measurement, data collaboration, and marketing analytics across mobile, web, CTV, and desktop.
- **Entity Type**: Private (Series D+; raised $1B in June 2026 at a $2.7B valuation)
- **Headquarters**: San Francisco, California, United States (also global HQ in Herzliya, Israel)
- **Founded**: 2011
- **Founders**: Oren Kaniel (CEO) and Reshef Mann (CTO)

## Core Business
- Primary industry: Marketing technology (MarTech) – mobile attribution, measurement, analytics, data collaboration
- Target customers: B2B – brands, marketers, app developers, and agencies of all sizes (startups to global enterprises)
- Mission: “Deliver AI-powered, privacy-first measurement technologies that turn data into growth opportunities.”

## Products & Services
- **Measurement Suite**: Omnichannel attribution and analytics to measure marketing performance across mobile, web, CTV, and desktop (SaaS).
- **Deep Linking Suite**: Tools for personalized user experiences and seamless cross-platform engagement (SaaS).
- **Data Collaboration Suite**: Privacy-safe data clean room and collaboration platform for secure data sharing with partners (SaaS).
- **Agentic AI Suite**: Autonomous, AI-driven workflows for user acquisition, retention, and marketing optimization (SaaS).

## Market Standing
- **Valuation**: $2.7 billion (as of June 2026)
- **Key Metric**: Total funding raised – over $1.2B (Series A $7.1M, B $20M, C $56M, D $210M in 2020, plus $1B round in 2026)
- **Notable Investors/Partners**: General Atlantic, Google, Meta, Unity, Moloco, Pitango Venture Capital, Qumra Capital, Goldman Sachs, Deutsche Telekom Capital Partners
- **Growth Signals**: 
  - Evolved from mobile attribution to “Modern Marketing Cloud” (Nov 2025)
  - Acquired Devtodev (gaming analytics) and oolo (AI user acquisition) in 2023
  - 15,000+ brands, 100,000+ active apps, 190+ countries reached
  - ~1,600 employees across 20+ offices globally (2026)

## Competitive Advantages
- **Privacy-first architecture**: Built for a world of rising privacy regulations; data clean room and consent-based measurement are core differentiators.
- **Industry standard for mobile attribution**: Recognized as the leading MMP (Mobile Measurement Partner) for over a decade.
- **AI-native platform**: Agentic AI Suite and automated workflows give marketers a competitive edge in efficiency and insight.
- **Global scale and partner ecosystem**: Integrates with Apple, Google, Meta, Amazon, AWS, and 8,000+ technology partners.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities to enable autonomous marketing decisions.
- **Omnichannel expansion**: Moving beyond mobile to unify measurement across CTV, desktop, and offline.
- **Privacy-safe data collaboration**: Growing the Data Collaboration Suite to help brands and partners share insights without compromising privacy.
- **Continued global expansion**: Leveraging 20+ offices to serve local markets and enterprise clients.

## Why Work Here
- **Culture**: Described as “approachable professionals, passionate, flexible, and always learning” – encourages curiosity, experimentation, and learning from mistakes. [appsflyer.com](https://www.appsflyer.com/company/about/)
- **Stock options**: Every employee receives a stock option package. [careers.appsflyer.com](https://careers.appsflyer.com/)
- **Global mobility**: Global Employee Exchange Program (GEEP) lets employees spend a month in another office. [careers.appsflyer.com](https://careers.appsflyer.com/)
- **Perks**: Private health insurance, complimentary fitness classes, environmental sustainability support, flexible work arrangements. [careers.appsflyer.com](https://careers.appsflyer.com/)
- **Work model**: Mix of remote, hybrid, and in-office roles depending on location and team (e.g., some roles listed as “Remote”, others “In-Office”). [builtin.com](https://builtin.com/company/appsflyer)
- **Engineering culture**: Mission-critical platform; emphasis on data accuracy, privacy, and AI innovation. Teams are global and collaborative.

## Sources
1. [appsflyer.com](https://www.appsflyer.com/company/about/)
2. [careers.appsflyer.com](https://careers.appsflyer.com/)
3. [wikipedia.org](https://en.wikipedia.org/wiki/AppsFlyer)
4. [builtin.com](https://builtin.com/company/appsflyer)
5. [linkedin.com](https://www.linkedin.com/company/appsflyerhq)

## Other roles at AppsFlyer

- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-appsflyer-beijing-72fbbz0z8v4e) — Beijing, China
- [Mobile SDK Engineer](https://feeny.ai/job/mobile-sdk-engineer-appsflyer-herzliya-eest4wdwsw3g) — Herzliya, Israel
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-appsflyer-kyiv-58tw6h9x2rgh) — Kyiv, Ukraine
- [Senior Account Manager](https://feeny.ai/job/senior-account-manager-appsflyer-bengaluru-n74c8fq2dhgg) — Bengaluru, India
- [Senior SW Engineer](https://feeny.ai/job/senior-sw-engineer-appsflyer-kyiv-jdtr22vv4536) — Kyiv, Ukraine
- [Software Team Leader](https://feeny.ai/job/software-team-leader-appsflyer-herzliya-4gndp5hr9wrc) — Herzliya, Israel
- [Sales Development Representative Manager](https://feeny.ai/job/sales-development-representative-manager-appsflyer-san-francisco-dpq8vsjwnhqv) — San Francisco, CA
- [Data Analyst](https://feeny.ai/job/data-analyst-appsflyer-herzliya-nmy4stvkhy20) — Herzliya, Israel
- [Account Executive](https://feeny.ai/job/account-executive-appsflyer-london-40xg35a58q2m) — London, United Kingdom
- [DevOps Platform Engineer](https://feeny.ai/job/devops-platform-engineer-appsflyer-herzliya-bqjy3pzdytek) — Herzliya, Israel