---
title: 'Support Engineer I (FC, Weekend Shift) at Replit'
canonical: 'https://feeny.ai/job/support-engineer-i-fc-weekend-shift-replit-foster-city-3kxzx7xbstzr'
type: 'job'
last_seen: '2026-10-20'
---

# Support Engineer I (FC, Weekend Shift) at Replit

- **Company:** [Replit](https://feeny.ai/companies/replit)
- **Location:** Foster City, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/replit/951e0ebb-a957-45fa-8763-d56ba46750b4

## Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves.

You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

In this role you will:

- Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
- Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
- Directly contribute to and maintain the Support team's Knowledge Base.
- Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Required Skills and Experience:

- Prior experience in software development or relevant technical support experience
- Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
- Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
- Excellent communication skills with initiative to ask questions when encountered with the unknown.
- Experience with support tools and ticketing systems (e.g. Zendesk)

Nice to have:

- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.

Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

- [Self-driving Company](https://replit.com/blog/self-driving-company)
- [Replit Agent at Scale](https://replit.com/blog/evaluating-and-improving-agent-at-scale)
- [AI Adoption](https://replit.com/blog/ai-adoption)
- [Build Open-Source Apps](https://replit.com/build/open-source-app-builder)

Interviewing + Culture at Replit

- [Operating Principles](https://blog.replit.com/operating-principles)
- [Reasons not to work at Replit](https://blog.replit.com/reasons-not-to-join-replit)

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

## About Replit

## Company Overview
- **One-liner**: Replit is an agentic creation platform that enables anyone to turn ideas into real, working software using AI-powered tools, a collaborative browser-based IDE, and full-stack infrastructure.
- **Entity Type**: Private (Series D)
- **Headquarters**: Foster City, California, United States
- **Founded**: 2016
- **Founders**: Amjad Masad, Haya Odeh, Faris Masad

## Core Business
- Primary industry/industries: Developer Tools, AI-Powered Software Development, Cloud-Based IDE
- Target customers: Individual developers, learners, non-programmers, enterprise teams (B2B, B2C)
- Mission or purpose statement: To empower one billion creators by making software creation more accessible, immediate, and real, regardless of technical background.

## Products & Services
- **Replit Agent (Agent 4)**: An AI agent that writes production-ready code, evolves it, and handles the coordination and execution of building apps. Users describe and publish projects using natural language.
- **Collaborative IDE**: A browser-based, full-stack integrated development environment that allows real-time coding and collaboration, with no local setup required.
- **Replit Platform (Core)**: A full-stack cloud solution including built-in services for Authentication, Database, Hosting, and Monitoring, enabling scalable app development from day one.
- **Integrations**: Connects to 100+ services and APIs, including OpenAI, Stripe, and Google Workspace.
- **Enterprise Controls**: Features include SSO/SAML, SOC 2 compliance, admin controls, and secure screening services.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Series D)
- **Key Metric**: Total Funding of $872M raised (as of latest Series D); over 50 million users on the platform.
- **Notable Investors/Partners**: Not detailed in search results, but the company is well-funded at the Series D stage with a strong investor base.
- **Growth Signals**: Over 50 million creators on the platform; rapid adoption of AI Agent capabilities; expansion into enterprise with Forward Deployed Engineering; active hiring across 28+ open roles as of mid-2026.

## Competitive Advantages
- **Agentic Creation**: The "Agent 4" feature allows non-programmers to build and ship software through natural language, radically lowering the barrier to entry.
- **All-in-One Platform**: Combines IDE, AI, hosting, database, authentication, and monitoring in a single, browser-based environment, eliminating setup friction.
- **Full-Stack Infrastructure**: Offers scalable services (Auth, DB, Hosting) that work out of the box, enabling rapid prototyping and deployment without DevOps overhead.
- **Massive User Base**: 50M+ creators provide a strong network effect and a rich ecosystem for learning and sharing.

## Strategic Focus
- **Democratizing Software Creation**: Focus on making software creation as intuitive as using a smartphone, targeting the "next billion creators" beyond traditional developers.
- **AI-Native Development**: Prioritizing AI agents (Agent 4) that handle complex coding and coordination, allowing humans to focus on ideas and planning.
- **Enterprise Adoption**: Building enterprise-grade security (SOC 2, SSO) and dedicated Forward Deployed Engineering teams to capture business customers.
- **Platform Ecosystem**: Expanding integrations and third-party services to make the platform a central hub for all software creation needs.

## Why Work Here
- **Culture**: Described as a place for "builders who care about craft, speed, and making things that matter." The company values "ideas first. Proof matters. Momentum wins."
- **Work Style**: "In person, on purpose." Replit emphasizes working from its HQ in Foster City, believing that proximity accelerates decisions and improves work quality. It operates a hybrid model with a strong in-office expectation.
- **Compensation & Benefits**:
    - Competitive salary, equity, and performance bonus
    - Health, dental, and vision insurance with HSA contributions ($2k individual / $4k family)
    - 24 weeks paid birth-parent leave; 12 weeks paid bonding and family care leave
    - 401K with company matching
    - $1,000 annual learning & development reimbursement
    - Monthly wellness stipend, commuter benefits, and in-office meals (breakfast, lunch, dinner)
    - Flexible time off and paid sick leave
- **Engineering Culture**: Strong emphasis on building resilient, scalable systems (Kubernetes, GCP). Roles like Staff Infrastructure Engineer and GRC Engineer indicate a mature, security-conscious engineering environment.

## Sources
1. [replit.com/careers](https://replit.com/careers)
2. [replit.com/about](https://replit.com/about)
3. [replit.com](https://replit.com/)
4. [tryjeremy.com/companies/replit](https://tryjeremy.com/companies/replit)
5. [jobs.ashbyhq.com/replit](https://jobs.ashbyhq.com/replit)

## Other roles at Replit

- [Design Engineer](https://feeny.ai/job/design-engineer-replit-foster-city-76casbybpnps) — Foster City, CA
- [Data Scientist, Growth](https://feeny.ai/job/data-scientist-growth-replit-foster-city-q8483yk0cqc5) — Foster City, CA
- [Support Specialist](https://feeny.ai/job/support-specialist-replit-foster-city-7x9agbph2cqb) — Foster City, CA
- [Engineering Manager, Mobile](https://feeny.ai/job/engineering-manager-mobile-replit-foster-city-gwvrabmq8qah) — Foster City, CA
- [Software Engineering Intern – Winter 2027](https://feeny.ai/job/software-engineering-intern-winter-2027-replit-foster-city-c5mnzr9r0hq9) — Foster City, CA
- [Cloud Security Lead](https://feeny.ai/job/cloud-security-lead-replit-foster-city-a9kgajnr170n) — Foster City, CA
- [Security Engineer - Incident Response](https://feeny.ai/job/security-engineer-incident-response-replit-foster-city-brb5df3a946b) — Foster City, CA
- [Head of Marketing Strategy & Operations](https://feeny.ai/job/head-of-marketing-strategy-operations-replit-foster-city-0gjnfja9sdn4) — Foster City, CA
- [Head of Corporate Development](https://feeny.ai/job/head-of-corporate-development-replit-foster-city-e742q8z2j52z) — Foster City, CA
- [Senior Software Engineer, Compute Platform](https://feeny.ai/job/senior-software-engineer-compute-platform-replit-foster-city-5v6zgj364ye7) — Foster City, CA