---
title: 'Support Engineer – L2 (Systems, Networking & Security) at Dijital Team'
canonical: 'https://feeny.ai/job/support-engineer-l2-systems-networking-security-dijital-team-colombo-ze7kxh8vmqj7'
type: 'job'
last_seen: '2026-09-07'
---

# Support Engineer – L2 (Systems, Networking & Security) at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/c30d91c9-4bbc-48b3-b975-5b3185159818

## Job description

## About the Role

As a Support Engineer – L2 (Systems, Networking & Security), you will be the first technical escalation point for complex incidents and requests that require deeper investigation than standard service desk support. You will work closely with internal help desk and engineering teams to diagnose and resolve technical issues, maintain service levels, and contribute to infrastructure and project work. This is an internal engineering role supporting an established help desk and engineering function, with a strong focus on technical troubleshooting, security, documentation, and dependable service delivery.

## About the Client

You will be working with a growing Australian managed services and technology organisation supporting small and medium businesses, government, education, healthcare, not-for-profit and Indigenous organisations across Australia. The organisation delivers cloud and on-premises infrastructure, managed support, cybersecurity and compliance, networking, communications, and specialist IoT and building systems. Strong security practices, comprehensive documentation, and dependable service are central to its operations. Ideal Profile

## Experience & Technical Skills

Demonstrated Level 2 support experience within an MSP or similarly varied IT environment. Strong diagnostic and troubleshooting capability across Microsoft 365, Windows, macOS, and common business applications, with occasional Linux support. Working knowledge of Microsoft cloud and security services, identity, access, endpoint management, and policy enforcement. Experience supporting both cloud and on-premises environments. Practical knowledge of networking, firewalls, and remote access technologies. A security-first mindset with a sound understanding of cybersecurity fundamentals. MSP experience is preferred, while candidates from large and varied internal IT environments will also be considered. Familiarity with the Australian Essential Eight is strongly preferred. Exposure to PSA, RMM, and knowledge-management platforms is desirable. Exposure to SD-WAN, Starlink, IoT, camera, alarm, or building systems would be advantageous. Systems & Platforms Experience with, or exposure to, technologies such as: Microsoft 365, Intune MDM, Purview, Defender ATP, Defender for Cloud, Azure, and Entra ID. SharePoint, Microsoft Teams, and Google Workspace. EasyDMARC, Connect Secure, ThreatLocker, Blackpoint Cyber SOC/MDR, and Keeper Password Manager. Exclaimer, Phriendly Phishing, Inforcer, AdminDroid, and Datadog. Datto Autotask PSA, Datto RMM, and Datto SaaS Protection. Hyper-V and VMware. 3CX and Adobe products. Infrastructure & Hardware Fortinet and FortiGate products. Ubiquiti networking, wireless, security, and camera solutions. Ruckus Wi-Fi and D-Link. Lenovo, Dell, Apple, HP, ASUS, and other common hardware. Datto BCDR backup solutions. Professional Attributes Clear written and verbal communication skills, supported by strong technical documentation capability. Ability to investigate independently, identify root causes, and recognise when senior escalation is required. Ability to manage competing priorities, work within SLAs, and maintain accurate ticket and time records.

## Responsibilities

Technical Support & Escalation Act as the initial escalation point for non-routine service desk incidents and requests. Diagnose and resolve technical issues across Microsoft 365, Windows, macOS, and occasionally Linux environments. Troubleshoot cloud and on-premises infrastructure, networking, firewalls, software, peripherals, and end-user systems. Progress tickets through to resolution within agreed SLAs. Escalate complex or high-risk matters to Level 3 or senior engineers with clear technical findings. Service Management & Documentation Use Autotask PSA and Datto RMM to manage tickets, record time, document technical actions, and support service reporting. Follow security and approval processes before implementing changes, installing software, or granting access. Create and maintain accurate technical documentation and knowledge articles in Confluence.

## Team & Continuous Improvement

Share technical knowledge with junior team members and help strengthen service desk capability. Assist with project deployments and upgrades, including planned implementation work where required. Participate in team meetings and contribute to operational metrics and continuous improvement initiatives.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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