--- title: 'Support Engineer at Meter' canonical: 'https://feeny.ai/job/support-engineer-meter-san-francisco-5w7hzkn5b41z' type: 'job' last_seen: '2026-09-05' --- # Support Engineer at Meter - **Company:** Meter - **Location:** San Francisco, CA - **Compensation:** $128k–$210k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2025-08-13 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/meter/087ade52-03ae-4cde-b924-2dd88449e30d/application **Skills:** Networking, Wireless, Security, WAN, LAN, Routing, DNS > The Support Engineer diagnoses and resolves complex network issues for enterprise customers, managing remote support tickets and providing technical service. This role involves collaborating with engineering to improve product features and processes while maintaining high-quality customer support. ## Job description Meter is scaling fast, and we’re redefining the future of enterprise networking. If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You’ll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn’t a step down from engineering; it’s a step deeper into the craft with direct impact on how next-generation networks are built and supported. You’re not just solving tickets; you’re solving the hardest networking challenges. If you thrive on variety, love to dig into complex systems, and want to shape how networks are designed and supported, this role is for you. ## WHAT SUCCESS LOOKS LIKE - Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results. - Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software. - Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better. We’ll know it’s working if - You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue. - You identify and deliver improvements to our existing processes that make the team more efficient. - You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team. ## WHAT YOUR DAY-TO-DAY WILL LOOK LIKE - Troubleshoot and resolve tickets spanning every layer of the network stack. - Manage and support complex customer networks, almost entirely remotely. - Identify and document product bugs, escalating them with clear reproduction steps. - Create well-structured feature requests informed by real customer needs. - Build and maintain documentation that shortens time-to-resolution for everyone. ## WHO YOU ARE - A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more. - Committed to improving the network experience for every customer, delivering solutions that just work. - Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems. - Calm under pressure, even in the fast pace of redefining an industry. - A clear communicator who collaborates well with teammates and customers. WHY METER? The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. ## COMPENSATION - The estimated salary range for this role is $127,500 - $210,000. - Additionally, this role is eligible to participate in Meter's equity plan. By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice https://www.meter.com/careers/job-applicant-privacy. ## About Meter ## Company Overview - **One-liner**: Meter builds full-stack enterprise networking infrastructure—hardware, software, and operations—to deliver fast, reliable, and secure internet for businesses of all sizes. - **Entity Type**: Private (Series C, $170M led by General Catalyst in July 2025) - **Headquarters**: San Francisco, California, United States - **Founded**: 2015 - **Founders**: Not publicly available from provided sources ## Core Business - **Primary Industry**: Enterprise networking infrastructure - **Target Customers**: B2B – mid-market to large enterprises, including offices, warehouses, campuses, and data centers - **Mission**: To rebuild internet infrastructure from the ground up, making it as easy to turn on as water and electricity. ## Products & Services - **Full-Stack Networks**: A vertically integrated solution combining hardware, firmware, software, deployment, and support. - **Hardware**: Gateway firewalls (F-Series up to 50 Gbps), S-Series switches (PoE++), A-Series Wi‑Fi 7 access points, P-Series PDUs. - **Software Dashboard (Command)**: Network visibility, DNS security, VLAN management, rate limiting, captive portal, floor plan integrations. - **Operations**: Design, installation, support, and lifecycle management provided by Meter or channel partners. ## Market Standing - **Valuation**: Not disclosed (implied unicorn status after $170M Series C) - **Key Metric**: Annual Revenue of **$38.4M** (estimated); Total Funding **$255M** - **Notable Investors/Partners**: Sequoia Capital, General Catalyst, Sam Altman (multiple rounds), Lachy Groom; 16 investors in Series B (2022) - **Growth Signals**: - Headcount grew **+96.6% YoY** (from ~62 to 174 employees) - Recognized as a **Visionary in the 2026 Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure** - Acquired **Interval** (November 2023) to strengthen autonomous networking capabilities - Operating in **8 countries** (US, Philippines, UK, Canada, Slovakia, Norway, France, India) ## Competitive Advantages - **Vertically Integrated**: Designs and manufactures its own hardware, writes the firmware and software, and runs network deployment and support – a rare full-stack approach that ensures consistency and performance. - **Software‑Led Lifecycle**: From install to refresh, all management flows through a single dashboard, reducing complexity for IT teams. - **Scale‑Ready**: Proven to handle thousands of locations and millions of devices; multi-site management is a core capability. ## Strategic Focus - Continue scaling the full-stack platform to support global enterprise deployments - Expand autonomously managed networks (leveraging Interval acquisition) - Grow channel and partner ecosystem (multiple open partner account manager roles) - Deepen presence in data center and large campus networking segments ## Why Work Here - **Culture**: Emphasizes “kind and ambitious” people who thrive in a fast‑paced, changing environment. Writing is central to how the company operates – candidates complete a take‑home writing exercise. - **Work Environment**: Strongly **in‑office** in San Francisco (combined office, distribution center, and QE lab). Some roles are remote in other locations (e.g., Bangalore, London, Phoenix) but the majority of the team works from HQ. - **Benefits**: In‑office meals, thoughtful health benefits, time off that enables “real rest”; team is committed to in‑person collaboration. - **Career Growth**: Rapid headcount growth (+96% YoY) and many open positions (88 active job postings across engineering, sales, marketing, operations). Alumni go on to startups and major tech companies (Cisco, Meta, Stripe). - **Glassdoor Rating**: 3.1/5 (9 reviews) – mixed feedback on work‑life balance (3.0) but compensation rated 3.7. ## Sources 1. [meter.com/careers](https://www.meter.com/careers) 2. [meter.com/](https://www.meter.com/) 3. [meter.com/about](https://www.meter.com/about) 4. [linkedin.com/company/meter-com](https://www.linkedin.com/company/meter-com) 5. [meter.com/open-roles](https://www.meter.com/open-roles) ## Other roles at Meter - [Sales, Enterprise - Texas](https://feeny.ai/job/sales-enterprise-texas-meter-united-states-8e1ktyxqprga) — United States - [Technical Project Manager](https://feeny.ai/job/technical-project-manager-meter-san-francisco-jkjy242h4hvn) — San Francisco, CA - [Technical Project Manager](https://feeny.ai/job/technical-project-manager-meter-new-york-ketpxvm1np7a) — New York, NY - [Product Manager, Wireless](https://feeny.ai/job/product-manager-wireless-meter-san-francisco-xcmpkchr9131) — San Francisco, CA - [GTM People Partner](https://feeny.ai/job/gtm-people-partner-meter-san-francisco-jzk4v5zh261y) — San Francisco, CA - [Sales Recruiter](https://feeny.ai/job/sales-recruiter-meter-san-francisco-0vkeq8r6qqzk) — San Francisco, CA - [Sales, Enterprise - Mid-Atlantic](https://feeny.ai/job/sales-enterprise-mid-atlantic-meter-united-states-k6xxeytb8fz0) — United States - [Sales, Enterprise - Chicago](https://feeny.ai/job/sales-enterprise-chicago-meter-united-states-emrx8601xa3z) — United States - [Quality & Manufacturing Engineering](https://feeny.ai/job/quality-manufacturing-engineering-meter-taiwan-4kfc3p7jkyg2) — Taiwan - [Network Engineer](https://feeny.ai/job/network-engineer-meter-san-francisco-tcd6xy3w0qtz) — San Francisco, CA