---
title: 'Support Engineer at Palantir Technologies'
canonical: 'https://feeny.ai/job/support-engineer-palantir-technologies-london-7xm80g90re5z'
type: 'job'
last_seen: '2026-09-07'
---

# Support Engineer at Palantir Technologies

- **Company:** Palantir Technologies
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/palantir/40d0499b-e2ec-42cc-8a19-c454ed510195

## Job description

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

## The Role

We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership. That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir. As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, travelling, or preparing for an important meeting. You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix. You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps. People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat. What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you solve something new, you document it and share it because the goal isn't just to fix the problem in front of you, it's to make the whole team more capable. You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.

Core Responsibilities Executive & VIP Support

- Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
- Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
- Support executive travel and on-site needs, including internal conferences and off-site engagements.

Environment Ownership & Office Health

- Have an intimate understanding of all office hardware. If something is broken, aging, or suboptimal, you are the one who notices and acts.
- Proactively replace ageing hardware and maintain core VTC (Video Teleconferencing) equipment; identify issues early and never kick the can down the road.
- Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
- Maintain FOB office environments to ensure they are always in excellent working order.

Incident Management & Root Cause Analysis

- Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.
- Go beyond the quick fix — conduct thorough root cause analysis and implement solutions that prevent recurrence.
- Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.

Systems Administration & Automation

- Install, configure, and maintain Windows and Mac workstations across the organisation.
- Implementation of process automations that reduce friction and increase team efficiency.
- Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.
- Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.

Vendor & Product Expertise

- Serve as a key stakeholder in the evaluation of new vendors, tools, and products. Looped in early to validate, test, and become a certified SME before any company-wide rollout.
- Maintain up-to-date knowledge of emerging technologies relevant to the enterprise environment.

Customer Experience & Relationships

- Create clear, empowering how-to guides that help employees solve common issues independently.
- Build and maintain strong working relationships with key business stakeholders across departments.
- Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and a steady hand when things get complex.

## What We Value

- Familiarity with AV systems, Video Conferencing infrastructure, and executive-level support protocols.
- A proactive, ownership-driven mindset. You spot problems before users do and act without being asked.
- Strong communication skills and an innate ability to build trust with people at all levels of an organisation.
- Experience mentoring junior team members.
- Comfort with automation concepts and a drive to eliminate repetitive manual work.
- Logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.
- Professionalism, adaptability, and the ability to thrive under pressure and constant shifting priorities.

## What We Require

- 4+ years of experience in desktop or help desk support in a fast-paced environment.
- Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
- Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
- Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
- Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

## About Palantir Technologies

## Company Overview
- **One-liner**: Palantir builds software platforms that empower organizations to integrate their data, decisions, and operations at scale.
- **Entity Type**: Public (NYSE: PLTR)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2003
- **Founders**: Not explicitly listed in provided sources (widely reported as Peter Thiel, Alex Karp, and Stephen Cohen)

## Core Business
- **Primary industries**: Data integration, artificial intelligence, defense & intelligence, commercial analytics
- **Target customers**: Government agencies (defense, intelligence, civil), large commercial enterprises, and regulated industries
- **Mission or purpose**: “Build foundational software for tomorrow” and design technology that helps institutions protect liberty while making human‑driven analysis of real‑world data possible [palantir.com/about]

## Products & Services
- **Palantir Gotham**: Platform for the intelligence and defense community, enabling counterterrorism investigations and operations.
- **Palantir Foundry**: Foundational data operations platform providing data management, logic authoring, ontology development, analytics, and workflow building.
- **Palantir Apollo**: Continuous delivery platform that orchestrates upgrades and manages the infrastructure hosting other Palantir platforms.
- **Artificial Intelligence Platform (AIP)**: Generative AI platform with secure connectivity to third‑party LLMs, development toolchain for AI agents, AI‑enabled end‑user applications, and evaluation frameworks for governing AI workflows.

## Market Standing
- **Valuation / Market Cap**: $100.6 B (as of the search date, approximate)
- **Key Metric**: Annual revenue of $4.5 B (latest fiscal year); IPO in 2020
- **Notable Investors / Partners**: Public market investors; major U.S. and allied government agencies, commercial clients across healthcare, finance, manufacturing, and logistics
- **Growth Signals**: 3,843 employees (+20.2% YoY, +998 people); operations in 12 countries; workforce distributed across 49 countries; continued expansion of AIP and commercial customer base

## Competitive Advantages
- **Engineer‑in‑the‑field model**: Palantir sends engineers directly to customers to deploy products, integrate data, and produce operational results in weeks, not years.
- **Privacy‑by‑design**: Built‑in privacy‑protective capabilities, governance tools, and a strong track record of working with advocacy groups on responsible data use.
- **Platform lock‑in**: Deep integration with customer data and workflows through Ontology and custom applications makes switching costs extremely high.
- **Long‑term government contracts**: Decades‑long relationships with U.S. and allied defense/intelligence agencies provide stable revenue and high barriers to entry.

## Strategic Focus
- **AI leadership**: Making AIP the standard for secure, governed generative AI deployment in regulated industries.
- **Commercial expansion**: Growing the commercial customer base beyond government, especially in supply chain, healthcare, and finance.
- **Continuous delivery**: Leveraging Apollo to ensure rapid, safe updates across all deployments, reducing maintenance overhead for customers.

## Why Work Here
- **Culture**: Mission‑driven engineering environment where engineers work directly on the hardest problems for critical institutions. “We’re engineers, not academics.”
- **Autonomy and impact**: New hires are trusted with responsibility from day one and are paired with a mentor. “Palantir trusts our early talent engineers to make an impact from day one.”
- **Flexibility**: Take‑what‑you‑need time‑off policy; offices closed for two weeks in December; flexible working arrangements including remote work when appropriate.
- **Benefits**: Generous paid parental leave, fertility services, adoption assistance, equity programs, mental health support (virtual therapy, meditation), and robust healthcare coverage.
- **Diversity & inclusion**: Equal Employment Opportunity employer; publishes UK Gender Pay Gap Report; strives for “many pathways to success” beyond traditional career ladders. [palantir.com/careers/life-at-palantir]

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/palantir-technologies)
2. [Palantir About Page](https://www.palantir.com/about/)
3. [Palantir Careers – Life at Palantir](https://www.palantir.com/careers/life-at-palantir/)
4. [Palantir Careers – Open Positions](https://www.palantir.com/careers/open-positions/)
5. [SEC Form 10‑K / Annual Report (FY2025)](https://www.sec.gov/Archives/edgar/data/1321655/000132165526000021/fy2025palantirars.pdf)

## Other roles at Palantir Technologies

- [Legal Operations Specialist](https://feeny.ai/job/legal-operations-specialist-palantir-technologies-denver-277zfvxr6krc) — Denver, CO
- [Legal Operations Specialist](https://feeny.ai/job/legal-operations-specialist-palantir-technologies-palo-alto-g95qh18wdyjj) — Palo Alto, CA
- [Deployment Strategist - US Government](https://feeny.ai/job/deployment-strategist-us-government-palantir-technologies-miami-ezp5zy4r6f4j) — Miami, FL
- [Forward Deployed Infrastructure Engineer, New Grad - US Government](https://feeny.ai/job/forward-deployed-infrastructure-engineer-new-grad-us-government-palantir-zeehkfhpbe2b) — Honolulu, HI
- [Forward Deployed Infrastructure Engineer, New Grad - UK Government](https://feeny.ai/job/forward-deployed-infrastructure-engineer-new-grad-uk-government-palantir-4km7jnmy04ta) — London, United Kingdom
- [U.S. Indirect Tax Manager](https://feeny.ai/job/u-s-indirect-tax-manager-palantir-technologies-palo-alto-npdbxr47k7m1) — Palo Alto, CA
- [Offensive Security Engineer](https://feeny.ai/job/offensive-security-engineer-palantir-technologies-washington-3a89j42a04vp) — Washington, DC
- [Technical Program Manager - US Government](https://feeny.ai/job/technical-program-manager-us-government-palantir-technologies-huntsville-pk9asqp4mry7) — Huntsville, AL
- [Technical Program Manager - US Government](https://feeny.ai/job/technical-program-manager-us-government-palantir-technologies-washington-rhfdfakgsqxb) — Washington, DC
- [Technical Program Manager - US Government](https://feeny.ai/job/technical-program-manager-us-government-palantir-technologies-new-york-42m8tr5ty5f3) — New York, NY