---
title: 'Support Engineer at Posh'
canonical: 'https://feeny.ai/job/support-engineer-posh-united-states-8hd6evbp4t21'
type: 'job'
last_seen: '2026-09-13'
---

# Support Engineer at Posh

- **Company:** Posh
- **Location:** United States
- **Compensation:** $120k–$135k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/posh-ai/5ee5d401-1189-42a1-bd6d-e66b629a7462

## Job description

## About the Role

Posh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.

## What You’ll Do

- Technical Troubleshooting: Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
- Technical SME: Assist in new telephony setup and troubleshooting
- Issue Triage: Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.
- Cross-Functional Collaboration: Partner with Implementation, Engineering, and Customer Success teams to provide guidelines on scope and technical feasibility.
- Overnight Deployments: Very limited; availability to perform overnight / early morning deployments
- Documentation: Contribute to internal knowledge base to clarify roles and standard operating procedures for the support team.

## What We’re Looking For

- Experience: 4+ years of experience in a technical support or implementation engineering role.
- Telephony Experience: 2+ years of experience with telephony systems or SIP configurations.
- Analytical Skills: Proven ability to troubleshoot SaaS platforms and API integrations.
- Communication: Strong ability to translate complex technical concepts for non-technical stakeholders.

## Preferred Qualifications

- AI Knowledge: Background in Conversational AI, digital bots, or Natural Language Processing (NLP).
- Banking Tech: Experience working with banking cores or configurations.

## About Posh

At Posh, we’re revolutionizing the way financial institutions serve their communities. Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve. We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us. Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

## About Posh

## Company Overview
- **One-liner**: Posh provides a unified AI platform purpose-built for financial institutions, enabling banks and credit unions to deploy conversational AI agents across voice, digital, and employee workflows.
- **Entity Type**: Private (venture-backed, Series B)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: AI for financial services (B2B SaaS)
- **Target customers**: Banks, credit unions, and other financial institutions
- **Mission**: Accelerating the responsible adoption of AI for financial institutions, helping them serve communities with more accessible, consistent, and personal experiences.

## Products & Services
Major offerings (all part of a single agentic AI platform):
- **Voice Channel**: AI-powered voice assistant that handles natural, back-and-forth conversations and completes banking tasks via Operating Procedures.
- **Digital Channel**: AI assistant for website, mobile app, SMS, and email — provides instant, policy-aligned answers.
- **Posh Answers**: AI-powered help center that transforms questions into growth opportunities (qualified leads, deposits, loan applications).
- **Posh CoachQA**: Evaluates every contact center conversation against SOPs to catch compliance gaps, prevent fraud, and coach agents.
- **Posh Outreach**: Proactive AI agents that reach customers across voice, SMS, email, push, and personalized microsites.
- **Knowledge Assistant**: Employee productivity tool that delivers secure, policy-safe answers from a governed knowledge base.
- **AI Training Simulator**: Lifelike role-play simulations across voice and chat to train employees.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**:
  - **Total Funding**: $66.8M (Series B, as of early 2026); earlier reports listed $27.5M in total funding across prior rounds — both cited. [fastaijobs.com](https://www.fastaijobs.com/companies/posh) [linkedin.com](https://www.linkedin.com/company/poshai)
  - **Customers**: 125+ financial institutions served
  - **Headcount**: 70+ employees (up ~11% YoY from 68)
- **Notable Investors/Partners**: Not publicly disclosed in available search results
- **Growth Signals**:
  - Team growth of +11.1% YoY
  - Expanding product suite from voice to digital, employee, and proactive outreach agents
  - Strong compliance posture (SOC2 Type II, CSA STAR Level 1)

## Competitive Advantages
- **Purpose-built for financial services**: Deep domain focus on banking compliance, security, and relationship-driven experiences.
- **Operating Procedures**: Proprietary reasoning framework that combines LLM flexibility with code-level control, enforcing policies and adapting in real time.
- **Ethical AI commitment**: Transparency with cited decisions, fairness, accountability, and data integrity at the core.
- **Unified platform**: One partner, one knowledge base, consistent governance across all channels — reduces integration complexity.

## Strategic Focus
- Building a full “Agentic AI Workforce” that handles customer-facing and internal workflows.
- Scaling proactive outreach and employee productivity tools.
- Deepening integrations and network effects across voice, digital, and knowledge products.
- Maintaining compliance and security leadership to win trust from regulated financial institutions.

## Why Work Here
- **Work model**: Remote-first with an open policy; office located in Boston, MA.
- **Culture**: Cross-functional teams, fast shipping, learning from mistakes, diversity of perspectives.
- **Perks & benefits**:
  - Competitive salary and equity grants (employees are owners)
  - Unlimited PTO
  - 13 paid holidays
  - 9 dedicated “growth days” for skill-building
  - Paid sick time including mental health days
  - Fully paid parental leave
  - Professional development stipend
  - Health & wellness stipend
  - Medical, dental, vision insurance
  - Company-managed 401k
- **Engineering culture**: Cutting-edge AI technology, cross-functional autonomy, and emphasis on responsible innovation.

## Sources
1. [posh.ai/who-we-are](https://www.posh.ai/who-we-are)
2. [posh.ai/careers](https://www.posh.ai/careers)
3. [posh.ai/](https://www.posh.ai/)
4. [linkedin.com/company/poshai](https://www.linkedin.com/company/poshai)
5. [fastaijobs.com/companies/posh](https://www.fastaijobs.com/companies/posh)

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