---
title: 'Support Engineer at Precisely US Jobs'
canonical: 'https://feeny.ai/job/support-engineer-precisely-us-jobs-united-states-16cg17hjvrnq'
type: 'job'
last_seen: '2026-09-12'
---

# Support Engineer at Precisely US Jobs

- **Company:** Precisely US Jobs
- **Location:** United States
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.precisely.com/careers-and-culture/us-jobs/job/4722556005?gh_jid=4722556005

## Job description

Application and Interview Impersonation Notice:  Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

This position is 100% remote anywhere in the US

Overview:

A Support Engineer is responsible for resolving customer technical issues and ensuring successful use of Precisely’s coding-focused and data integration products, including CODE-1 Plus, VeriMove, Finalist and Canadian CODE-1 Plus, and selected Data Integrity Suite (DIS SaaS), knowledge of z/OS/JCL, and the IBMi platform is beneficial. Customers rely on our technical expertise to troubleshoot complex, code-driven workflows involving data processing, validation, and integration. Strong problem-solving skills, technical depth, and clear communication are essential.

What you will do:

- Provide world-class technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately.
- Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms.
- Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios.
- Assist customers using DIS SaaS / Data Integrity Suite services where coding, automation, or APIs are involved.
- Support customers using Code-1, VeriMove, MapInfo and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors.
- Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions.
- Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration.
- Collaborate closely with Engineering and Product Management on escalations, enhancements, and defect investigations.
- Create and maintain internal and customer-facing knowledge base documentation.
- Continuously develop product knowledge and share expertise with the broader support team.
- Participate in on-call and after-hours support rotations as required.

What we are looking for:

- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience.
- 3 – 6+ years of experience in technical customer support or a related technical role.
- Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products.
- Familiarity with Spectrum UAM or Spectrum-based data integration solutions. Experience supporting batch processing, ETL-style workflows, or data pipelines.
- Exposure to SaaS platforms and API-based integrations. Experience working in a global or follow-the-sun support model.
- Leverages AI to enhance customer support operations (case summarization, response drafting, knowledge recommendations, sentiment analysis)
- Comfortable evaluating and adopting emerging AI tools to improve productivity, decision-making, and cross-team visibility
- Ensures responsible AI usage aligned with data privacy, security, and enterprise governance standards
- Identifies and automates repetitive support and operational workflows using AI tools (e.g., case triage, routing, summarization, reporting) to improve efficiency and reduce manual effort
- Knowledge of z/OS/JCL, and the IBMi platform is beneficial.

## #LI-SR1

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the [Precisely Candidate Privacy Notice](https://www.precisely.com/legal/precisely-global-applicant-and-candidate-privacy-notice/)

## About Precisely US Jobs

## Company Overview
- **One-liner**: Precisely is the global leader in data integrity, providing software and services that ensure data accuracy, consistency, and context for enterprise decision-making.
- **Entity Type**: Private (owned by Clearlake Capital Group, acquired in 2021)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 1968 (originally as Whitlow Computer Systems, rebranded to Syncsort in 1981, and to Precisely in 2020)
- **Founders**: Not publicly available (company evolved from Whitlow Computer Systems)

## Core Business
- **Primary industry/industries**: Data Integrity Software, Data Integration, Data Quality, Data Enrichment, Location Intelligence, Big Data
- **Target customers**: B2B, primarily large enterprises (serves 12,000+ customers in over 100 countries, including 99 of the Fortune 100)
- **Mission or purpose statement**: To help organisations make confident decisions through trusted data by unlocking the full potential of their data with scalable, accurate, and enriched solutions.

## Products & Services
- **Data Integration**: Solutions to connect, transform, and move data across cloud, on-premises, and hybrid environments (ETL, big data sorting).
- **Data Quality**: Tools to profile, cleanse, monitor, and govern data to ensure accuracy and consistency.
- **Data Enrichment**: Adding context and insight to data through third-party datasets and enrichment services.
- **Location Intelligence**: Geospatial data and analytics solutions for mapping, spatial analysis, and location-based insights.
- **Customer Engagement**: Solutions to help businesses understand and engage their customers through trusted data.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held; acquired by Clearlake Capital in 2021 for an undisclosed amount)
- **Key Metric**: Annual Revenue estimated at $525.0M (source: LinkedIn)
- **Notable Investors/Partners**: Clearlake Capital Group (owner); partners include major cloud platforms and technology vendors (e.g., AWS, IBM, SAP)
- **Growth Signals**: 2,800 total employees (Built In), 1,870 on LinkedIn (+0.6% yearly growth), 336,807 LinkedIn followers (+82.5% yearly growth), 84 active job postings (job postings up 265.2% year-over-year), ranked #22 on Fortune Best Workplaces in Technology™ 2025 (Large)

## Competitive Advantages
- **Market Leadership**: Trusted by 95 of the Fortune 100, with a 12,000+ customer base across 100+ countries.
- **Breadth of Portfolio**: Combines data integration, quality, enrichment, and location intelligence into a unified platform, offering end-to-end data integrity.
- **Legacy & Stability**: Founded in 1968, the company has deep expertise in mainframe and enterprise data management, with a strong history of innovation.
- **Proven Technology**: Core product (SyncSort) was the dominant sort program for IBM mainframes for decades, demonstrating long-standing technical credibility.

## Strategic Focus
- **Data Integrity Leadership**: Continuing to build out the data integrity platform, integrating AI and automation (e.g., AI Automation Engineer – Agentic AI roles) to help enterprises manage data at scale.
- **Cloud & Hybrid Expansion**: Delivering solutions across cloud and traditional platforms to meet diverse enterprise needs.
- **Growth Through Acquisitions**: Has grown through acquisitions (e.g., PlaceIQ, Winshuttle, Infogix) to expand capabilities in data enrichment and integration.
- **Talent Investment**: Significant increase in hiring (265% yearly growth in job postings) indicates aggressive expansion.

## Why Work Here
- **Culture**: 93% of employees say Precisely is a great place to work (vs. 57% at a typical US company), according to Great Place To Work®. Employees report high levels of trust, ethical management, and a welcoming environment.
- **Remote/Hybrid Policy**: Offers remote, hybrid, and on-site roles depending on position. Many engineering and sales roles are listed as remote.
- **Perks & Benefits**: Includes 401(K), disability insurance, life insurance, dental and health insurance, Flexible Spending Account (FSA), generous parental leave, family medical leave, legal assistance, and diversity-based Employee Resource Groups.
- **Diversity & Inclusion**: Offers customized development tracks and promotion policies; has DEI initiatives and Employee Resource Groups.
- **Engineering Culture**: Strong focus on technical excellence with roles in AI engineering, software development, data strategy, and infrastructure. Employees report high levels of responsibility and career growth opportunities.
- **Work-Life Balance**: 92% of employees say they are able to take time off when necessary.
- **Locations**: 7 offices globally: Burlington, MA (HQ); Belfast, Northern Ireland; Reading, England; Ottawa, Canada; Pune and Challaghatta, India; Rochester, MN, USA.

## Sources
1. [Precisely.com - Careers and Culture](https://www.precisely.com/careers-and-culture/)
2. [Built In - Precisely Careers, Perks + Culture](https://builtin.com/company/precisely)
3. [LinkedIn - Precisely Company Page](https://www.linkedin.com/company/preciselydata)
4. [Great Place To Work - Precisely](https://www.greatplacetowork.com/certified-company/7026068)
5. [Wikipedia - Precisely (company)](https://en.wikipedia.org/wiki/Precisely_(company))

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