---
title: 'Support Engineer at Remarcable, Inc.'
canonical: 'https://feeny.ai/job/support-engineer-remarcable-inc-omaha-q6mybm2amfsf'
type: 'job'
last_seen: '2026-09-14'
---

# Support Engineer at Remarcable, Inc.

- **Company:** Remarcable, Inc.
- **Location:** Omaha, NE
- **Compensation:** $65k–$75k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/remarcable-inc/31ea4dd3-bc33-421a-b8e7-c547e54adb98

## Job description

## About the Role

At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement, inventory, and tool management, giving contractors the efficiency and visibility they need to focus on building the future. We are hiring Support Engineer team members who thrive on helping customers, understanding workflows, troubleshooting software issues, and working across teams to resolve cases. This role is ideal for someone eager to grow into SaaS support, data troubleshooting, integrations, and systems thinking. If you love solving puzzles, learning technology quickly, and communicating clearly with customers, you’ll thrive here.

## What You’ll Do

Technical Case Ownership

- Triage inbound support cases, classify issues, and identify next steps.
- Own support tickets end-to-end with clear, consistent communication.
- Use structured troubleshooting to investigate system behavior and workflow logic.
- Document reproducible steps and escalate with detail when appropriate.

Data and System Work

- Perform light data investigation using Excel and basic SQL (or willingness to learn).
- Support Delivery Services with stock uploads, tool uploads, and configuration tasks.
- Identify workflow anomalies and surface potential defects or mapping issues.
- Assist with system setup work during customer onboarding or workflow changes.

Customer Interaction

- Communicate with customers via phone, video, and email.
- Guide users through procurement, ordering, and tool management workflows.
- Maintain a professional and solutions-focused presence in all interactions.

Collaboration and Documentation

- Collaborate with Customer Success, Supplier teams, Engineering, and Onboarding.
- Document troubleshooting steps, case patterns, and internal knowledge articles.
- Participate in team knowledge-sharing to improve overall technical proficiency.

## Who You Are

Core Strengths

- Strong communicator comfortable with calls and video conversations.
- Resourceful, curious, and proactive in researching issues before escalating.
- Calm under pressure and able to manage multiple open cases.
- Detail-oriented with strong follow-through.

Technical Background

- Experience in SaaS support, service desk, IT support, or a technical customer role.
- Strong Excel skills; familiarity with SQL or eagerness to learn.
- Comfort with troubleshooting workflows and identifying patterns.
- Ability to learn new software systems quickly.

Industry Experience (Nice to Have)

- Exposure to construction, distribution, manufacturing, or supplier workflows
- Exposure to Accounting and AP/AR functions.
- Experience supporting ERP, CRM, or procurement systems.
- Familiarity with QuickBooks, Sage, Vista, Acumatica, or similar platforms.

About Remarcable, Inc. Remarcable is a Series A–funded SaaS company revolutionizing how contractors work. Founded by an engineer to solve the inefficiencies he faced in the field; our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors. Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation. Backed by Insight Partners, we’re scaling fast—fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry. Why Join Us? At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology—operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry. We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential.

## Our Mission

To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers. Job Details

- Full-Time
- Benefits: Standard Remarcable Package
- PTO: Two weeks per year in the 1st year Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with [info-remarcable.com](http://info-remarcable.com). For information about applying for a position with Remarcable, please reference [remarcable.com](http://remarcable.com).

## About Remarcable, Inc.

## Company Overview
- **One-liner**: Remarcable provides an AI-powered, all-in-one construction material management platform that unifies procurement, tool tracking, inventory, prefab, and accounting for trade contractors.
- **Entity Type**: Private (Series A – $15M raised in June 2025)
- **Headquarters**: Cleveland, Ohio, United States
- **Founded**: 2018
- **Founders**: Clint Zhang (CEO)

## Core Business
- **Primary industry**: Construction technology (construction material management software)
- **Target customers**: B2B, primarily MEP (mechanical, electrical, plumbing) trade contractors; also serves suppliers and distributors; focused on electrical contractors first.
- **Mission or purpose statement**: "To accelerate the adoption of purpose-built construction software across the trades—starting with electrical contractors. We’re on a mission to bring greater efficiency, real-time visibility, and seamless communication to every jobsite and back office in the industry." ([remarcable.com/aboutus](https://www.remarcable.com/aboutus))

## Products & Services
- **Remarcable Platform**: A cloud-based, AI-powered platform that integrates procurement, tool management, inventory management, prefab requisition, and accounting workflows. The platform connects field crews, warehouse teams, purchasing departments, and suppliers in real time. It offers batch invoice processing, automated shipping notifications, mobile field requests, and ERP integrations. ([remarcable.com](https://www.remarcable.com/))
- **Supplier Integrations**: Connects with 400+ suppliers (including Graybar, Sonepar, Wesco, Rexel) via API/EDI, enabling digital RFQs, purchase orders, and invoices. ([cbinsights.com](https://www.cbinsights.com/company/remarcable))
- **Accounting Integrations**: Plug-and-play integrations with 25 accounting systems, automating AP workflows and tracking materials from request to payment. ([cbinsights.com](https://www.cbinsights.com/company/remarcable))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding – $15M (Series A, June 2025).
- **Notable Investors/Partners**: Lead investor: Insight Partners. The platform is trusted by 40% of the top 50 electrical contractors in the U.S. ([cbinsights.com](https://www.cbinsights.com/company/remarcable))
- **Growth Signals**:
  - Headcount grew 54.9% YoY to 60 employees (as of early 2026). ([linkedin.com](https://www.linkedin.com/company/remarcable))
  - Active job postings increased 800% YoY (18 open positions). ([linkedin.com](https://www.linkedin.com/company/remarcable))
  - Serving over 40% of top U.S. electrical contractors.
  - Expanded presence to Canada, India, and Kazakhstan.

## Competitive Advantages
- **Purpose-built for trade contractors**: Platform designed specifically for the unique workflows of MEP contractors, not a generic construction tool.
- **Deep integrations**: Pre-built connections to 400+ suppliers and 25 accounting systems create network effects that make it sticky for both contractors and suppliers.
- **AI-powered automation**: Automates manual tasks like PO creation, invoice matching, and field requests, reducing errors and saving time.
- **Real-time visibility**: Unifies field, warehouse, office, and supplier data into a single source of truth, eliminating silos and spreadsheets.

## Strategic Focus
- **Expand platform capabilities**: Add more supplier integrations, enhance AI-driven workflow automation, and deepen features for prefab and tool management.
- **Onboard additional suppliers** to strengthen the network effect.
- **Invest in AI tools** to further streamline construction logistics and procurement cycles.
- **Scale headcount** – actively hiring across engineering, sales, product, and customer success roles.

## Why Work Here
- **Culture**: Founded by a team with deep roots in construction and electrical industries – "built by contractors for contractors." The company emphasizes practical, user-tested software development. ([remarcable.com/aboutus](https://www.remarcable.com/aboutus))
- **Work model**: Not explicitly stated, but the team is distributed across the U.S., Canada, India, and Kazakhstan, suggesting remote-friendly or hybrid options. Headquarters in Cleveland, OH.
- **Growth trajectory**: Rapidly scaling startup (54.9% headcount growth, $15M funding) offering significant career growth opportunities.
- **Open roles**: 18 active positions including Software Engineer, Data Engineer, Senior DevOps, Product Manager, Account Executive, Customer Success Manager, and more. ([jobs.ashbyhq.com/remarcable-inc](https://jobs.ashbyhq.com/remarcable-inc))
- **Engineering culture**: Emphasis on building practical, AI-powered tools for real-world construction problems; tech stack includes modern full-stack development and data engineering.

## Sources
1. [remarcable.com](https://www.remarcable.com/)
2. [remarcable.com/aboutus](https://www.remarcable.com/aboutus)
3. [linkedin.com/company/remarcable](https://www.linkedin.com/company/remarcable)
4. [cbinsights.com/company/remarcable](https://www.cbinsights.com/company/remarcable)
5. [jobs.ashbyhq.com/remarcable-inc](https://jobs.ashbyhq.com/remarcable-inc)

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