---
title: 'Support Engineer (Remote) at Unframe'
canonical: 'https://feeny.ai/job/support-engineer-remote-unframe-new-york-new-york-xz2vqk86a8v3'
type: 'job'
last_seen: '2026-09-13'
---

# Support Engineer (Remote) at Unframe

- **Company:** Unframe
- **Location:** New York New York, United States
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.eu.greenhouse.io/unframe/jobs/4969673101

## Job description

## About Unframe

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $100M in total funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally.

## About the role

We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.

You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.

This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.

## What you'll do

- Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
- Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
- Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
- Communicate clearly with customers and internal teams throughout the support process.
- Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
- Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
- Share customer feedback and product insights with the Product team.

## What we're looking for

- 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
- Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
- Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
- Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
- Excellent written and spoken English.
- Customer-first mindset with strong ownership and follow-through.
- Ability to work in a fast-paced environment with a wide variety of products and customer contexts.

Why join us?

This role is a great fit for someone who enjoys solving real technical problems while working closely with customers, product, and engineering teams. You’ll be exposed to complex enterprise environments, cutting-edge AI products, and fast product cycles with real ownership and direct impact from day one. It’s an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world’s biggest companies using Unframe.

## About Unframe

## Company Overview
- **One-liner**: Unframe is a Managed AI Delivery Platform that turns enterprise needs into production-ready, tailored AI solutions in days.
- **Entity Type**: Private (Series A)
- **Headquarters**: Cupertino, California, United States
- **Founded**: 2024
- **Founders**: Shay Levi (CEO), Larissa Schneider (COO), Adi Azarya (VP R&D)

## Core Business
- **Primary industry**: Enterprise AI / Managed AI Delivery
- **Target customers**: Large enterprises across Financial Services, Manufacturing, Real Estate, Healthcare, Retail, Logistics, Insurance, Life Sciences, Telecommunications, Hospitality, and Media. Internal teams include Data Engineering, Operations, Finance, IT, Legal, and Sales.
- **Mission or purpose**: "Reinvent software with AI — delivering secure, scalable, enterprise-grade AI solutions that integrate seamlessly with existing systems, enabling organizations to become truly AI-native."

## Products & Services
- **Unframe AI OS**: An open, modular platform purpose-built for production-grade AI. Includes an Agent Orchestrator, Knowledge Fabric, AI-Native Data Warehouse, and Workflow Automation. Runs on any cloud, on-premises, or as fully managed SaaS, and is model-agnostic (supports any LLM without fine-tuning).
- **Managed AI Solutions**: Unframe delivers fully tailored, end-to-end AI solutions for specific enterprise use cases (e.g., knowledge on-demand, data extraction, reporting, agents & automation). Solutions are assembled from pre-built building blocks in days, not months.
- **The Framery**: An open platform that integrates with existing AI programs and core systems (ERPs, CRMs, cloud platforms, data warehouses, legacy systems).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Total Funding**: $88M (Seed: $20M in Dec 2024; Series A: $30M in April 2025 and $38M in Dec 2025)
- **Notable Investors/Partners**: Bessemer Venture Partners, TLV Partners, Craft Ventures, Third Point Ventures, SentinelOne Ventures, Cerca Partners, Terra Nova Ventures.
- **Growth Signals**: Emerged from stealth on April 3, 2025. Headcount grew from ~3 founders to **108 employees** in ~2 years (+403.8% YoY). Acquired Swish AI. Active job postings show a +240% quarterly increase. Operates across 10 countries (US, Israel, Germany, UK, France, Ukraine, Canada, Switzerland, Lithuania, Poland). Proven outcomes cited include a 30% lower record storage cost for a global bank and a 40% reduction in supply-driven stockouts for a F500 manufacturer.

## Competitive Advantages
- **Speed to Value**: Solutions deployed in days, not months.
- **Outcome-Based Model**: Low upfront risk; customers pay once value is demonstrated.
- **Enterprise-Grade by Design**: Built-in governance, security, compliance, and observability. Deploy within customer's own boundaries (on-prem, private cloud).
- **Modular & Flexible**: Pre-built, reusable building blocks (Building Blocks, Knowledge Fabric, Agent Orchestrator) that compound value across use cases.
- **Deep Integration**: Connects seamlessly with existing enterprise systems (ERPs, CRMs, databases, APIs, files) and any LLM.
- **Strong Founding Team**: Deep cybersecurity and enterprise background (ex-Dashlane, SentinelOne, Port.io).

## Strategic Focus
- **Scaling the Go-To-Market**: Hiring aggressively across Sales (Strategic Account Executives, Channel Managers, BDRs) and GTM functions (GTM Engineer, GTM Recruiter).
- **Geographic Expansion**: Building out EMEA and US sales teams, with offices already in Tel Aviv and Berlin.
- **Product Expansion**: Continuously adding more use cases and building blocks to the platform, with the goal of moving from single use cases to company-wide AI transformation ("AI fabric").
- **Acquisition Integration**: Integrating Swish AI to expand capabilities and customer base.

## Why Work Here
- **High-Growth Environment**: Headcount grew over 400% in the last year, indicating rapid scaling and career acceleration opportunities.
- **Mission-Driven**: The company is at the forefront of enterprise AI adoption, working on complex, high-impact problems.
- **Global & Remote-Friendly**: Operates in 10 countries. Many roles are listed as remote (e.g., Strategic Account Executive - Southern California/Philadelphia, GTM Engineer - EU Remote). Offices in Cupertino, Tel Aviv, and Berlin.
- **Strong Engineering Culture**: Founded by experienced technical leaders. The product is deeply technical and innovative (modular, model-agnostic, enterprise-grade). The team includes many alumni from top tech companies and Israeli intelligence units.
- **Culture**: Described as "ambitious, globally connected" with a belief that "great companies are built by great people building together."
- **Active Hiring**: 85 active job postings (as of mid-2026), spanning Sales, Engineering, Product, Marketing, and GTM. This signals strong investment in talent.

## Sources
1. [unframe.ai](https://www.unframe.ai/)
2. [unframe.ai/careers](https://www.unframe.ai/careers)
3. [unframe.ai/ai-info](https://www.unframe.ai/ai-info)
4. [unframe.ai/about](https://www.unframe.ai/about)
5. [linkedin.com/company/unframe-ai](https://www.linkedin.com/company/unframe-ai)

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