---
title: 'Support Engineer at Runlayer'
canonical: 'https://feeny.ai/job/support-engineer-runlayer-new-york-xkw18f1ew65a'
type: 'job'
last_seen: '2026-10-24'
---

# Support Engineer at Runlayer

- **Company:** Runlayer
- **Location:** New York, NY / United States
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.ashbyhq.com/runlayer/0b347b9f-11b4-4430-8409-ada973a46f81/application

**Skills:** Python, TypeScript, PostgreSQL, HTTP, Kubernetes, AWS, EKS, ECS, CloudWatch, VPCs, SSO, SCIM, OAuth, AI tools, MCP, Security-critical deployments, Compliance-driven enterprise deployments, Support tooling, Self-serve flows

> As the founding Support Engineer, you will serve as the technical frontline for enterprise customers, triaging and resolving issues across the control plane, connectors, and AI integrations. You will build the support playbook from scratch, manage escalations, and collaborate with engineering to improve product...

## Job description

## About Runlayer

AI is transforming how every company operates, but most enterprises are stuck. They want to move fast with AI Agents, tools, and workflows, but they can't do it safely. We're fixing that.

Our team built AI Actions for OpenAI, shipped Zapier Agents to millions of users, and launched the first remote MCP server with Anthropic. We helped establish the protocol, and now we're building the platform enterprises need to actually put AI to work.

Runlayer is one platform for MCPs, Skills, and Agents: purpose-built security, fine-grained governance, and complete observability so organizations can go all-in on AI across the entire company without the risk. We just raised a $30M Series A led by Felicis, with participation from Khosla Ventures, bringing our total raised to $42M. Already trusted by Gusto, Instacart, Opendoor, dbt Labs, and Decagon.

## About the Role

As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across the control plane, connectors, OAuth flows, deployment configs, and AI client integrations, and you'll build the support playbook from scratch as the bridge between customers and engineering.

## Why You'll Thrive Here

- Impact: Be the first support hire and the face of Runlayer to every enterprise customer in production.
- Excellence: Work closely with the engineers who built the platform, and use AI tooling daily to do the job.
- Ownership: Own the support function end to end, from triage and runbooks to the fixes that kill recurring tickets.

## What You'll Do

- Work directly with customers in Pylon, Slack, and Teams to triage and resolve technical issues and bugs across the control plane, MCP connectors, OAuth, and deployments.
- Use AI and MCP tooling to triage faster: diagnostic agents, log query templates, and reproduction workflows.
- Guide enterprise teams through onboarding: first setup, SSO and SCIM, connector activation, and policy configuration.
- Build the knowledge base from zero: runbooks, troubleshooting guides, and customer-facing docs for common deployment patterns (EKS, ECS, Helm, Terraform).
- Manage escalations: debug what you can, and pull in Platform, SRE, or Identity engineers with clear reproduction steps when you can't.
- Close the loop with product and engineering: turn recurring tickets into doc fixes, product fixes, and self-serve flows.
- Learn and share new features as they ship each week, both to customers and across the team.

## What We're Looking For

- 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies.
- An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity.
- Debugging fluency across the stack: you read Python/TypeScript, query PostgreSQL, trace HTTP requests, and interpret Kubernetes pod logs.
- Familiarity with enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure (AWS preferred: EKS/ECS, CloudWatch, VPCs).
- Experience running support in Pylon and over Slack or Teams.
- AI-native workflow: you use MCPs and AI tools daily to do real work
- A drive to put customer satisfaction first and go above and beyond.
- Excellent written communication: clear, concise explanations for both engineers and IT admins.
- Zero-to-one mindset: comfortable defining your own SLAs, triage workflows, and escalation paths.

Bonus Qualifications

- Hands-on experience with MCP and how agents call tools in production.
- Experience supporting security-critical or compliance-driven enterprise deployments.
- Built support tooling or self-serve flows that measurably reduced ticket volume.

## What We Offer

We provide a competitive package designed to attract and retain top talent who can work effectively with enterprise customers.

- Competitive salary and equity — compensation that reflects your expertise and customer-facing responsibilities.
- Paid time off — paid vacation, paid sick leave, and paid parental leave.
- Professional development — budget for conferences, courses, and certifications in AI, enterprise software, and customer success.
- Top-tier equipment — your choice of laptop and accessories to create your ideal work environment.
- Health benefits — comprehensive health, dental, and vision coverage.
- Customer interaction opportunities — work directly with innovative companies and see the immediate impact of your work.

Not quite the right fit? Reach out to careers@runlayer.com with details about your experience and interests.

## About Runlayer

## Company Overview
- **One-liner**: Runlayer provides an AI control plane that enables enterprises to securely govern, deploy, and monitor AI agents and tools across their organization.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: Andrew Berman (CEO), Tal Peretz, Vitor Balocco

## Core Business
- **Primary industry**: Enterprise AI Security & Governance / AI Infrastructure
- **Target customers**: B2B, Enterprise (engineering, security, IT, operations, and business teams)
- **Mission or purpose statement**: Give every employee the golden path to use agents, then watch adoption multiply. AI enablement, security, and control in one platform.

## Products & Services
- **Runlayer Agents**: On-demand agents running on Runlayer infrastructure. Employees can create agents for recurring work while platform owners keep approved tools, scoped credentials, policy, and audit in place.
- **Runlayer Catalog**: Reusable skills and plugins teams can publish and share with agents, giving AI capabilities an owner, approval state, dependency context, and usage history.
- **MCP Gateway**: Approved MCP (Model Context Protocol) access across AI clients and third-party agents, routing requests through identity, policy, and audit controls.
- **Runlayer Watch**: Shadow AI discovery and response tool that finds unmanaged MCPs, skills, plugins, and client configs.
- **Runlayer Guard**: Execution-time security checks for AI tool use, inspecting risky tool behavior before sensitive actions continue.
- **Agent IAM & Governance**: Actor-aware access control for AI usage, evaluating who is acting, which client or agent is involved, and what conditions apply.
- **ROI & Observability**: Adoption metrics, decisions, findings, and audit history showing what teams use and where access is blocked.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $41M ($11M Seed in November 2025, $30M Series A in June 2026)
- **Notable Investors/Partners**: Felicis (lead), Khosla Ventures (lead). Backed by the best minds in AI & security, including the Head of Security from Cursor.
- **Growth Signals**: 
  - Raised $30M Series A in June 2026 from Felicis & Khosla Ventures
  - Named to "Rising in Cyber 2026"
  - Named the default for AI-native teams like Instacart, Gusto, Lemonade, dbt Labs, and AngelList
  - Headcount of 24 employees with +11.5% monthly growth
  - Operating in 5 countries (US, Poland, Israel, Spain, Canada)
  - Founding team has raised over $200M cumulatively and built AI at scale (Zapier MCP, Zapier Agents)

## Competitive Advantages
- **Founding team expertise**: Co-founders built and launched Zapier MCP (Zapier's fastest growing product) and Zapier Agents, used by millions. They have firsthand experience solving the exact problem Runlayer addresses.
- **Comprehensive platform**: Unlike a simple MCP gateway, Runlayer adds catalog, identity controls, reusable capabilities, observability, and agent workflows — making governed agent work practical across the entire company.
- **Enterprise-ready**: Supports SSO/SCIM, self-hosted deployment, MDM rollout, and a sophisticated policy model that maps access to users, groups, roles, attributes, agent accounts, clients, tools, resources, and runtime conditions.
- **18,000+ pre-built MCPs**: Start with a massive library of MCPs for common enterprise tools, plus the ability to add internal MCPs.
- **Shadow AI discovery**: Unique capability to surface unmanaged AI usage from agents, MCPs, skills, plugins, and client configs.

## Strategic Focus
- **Current priorities**: Scaling the platform to meet enterprise demand, expanding the agent runtime and catalog, deepening security and governance capabilities, and growing the go-to-market team.
- **Direction for growth**: Becoming the default AI control plane for enterprises rolling out AI agents across engineering, security, IT, operations, and business teams.

## Why Work Here
- **Culture highlights**: Values include "Shipping," "Built this before," and leveraging AI internally. The team is described as "AI experts" who have built AI at scale. Emphasis on practical, real-world problem solving.
- **Remote/hybrid/office policy**: Hybrid/Remote roles available. Offices in NYC and San Francisco. Some roles are specifically NYC or SF-based.
- **Notable perks or engineering culture**: 
  - Founding team with deep AI expertise (Zapier, Nanit, Vowel)
  - Working on cutting-edge AI infrastructure and security problems
  - Small, high-impact team (24 employees) with significant funding ($41M)
  - Open roles across Engineering (Security, SRE, Platform, Identity, Product), Product (Design, Engineering), and GTM (Field Engineering, Demand Gen, Forward Deployed Engineer, Product Marketing, Enablement, Creative Director, Account Executive, Developer Relations)
  - Talent sourced from top companies: Zapier (6 employees), EQ Fitness, Rilla, Taboola, Nanit, Oso, Intel, GLG, C3 AI, Permit.io

## Sources
1. [runlayer.com](https://www.runlayer.com/)
2. [runlayer.com/about](https://www.runlayer.com/about)
3. [runlayer.com/platform](https://www.runlayer.com/platform)
4. [linkedin.com/company/runlayer](https://www.linkedin.com/company/runlayer)
5. [cbinsights.com](https://www.cbinsights.com/company/runlayer)
6. [jobs.ashbyhq.com/runlayer](https://jobs.ashbyhq.com/runlayer)

## Other roles at Runlayer

- [Founding Product Manager, Growth](https://feeny.ai/job/founding-product-manager-growth-runlayer-new-york-10s9vz2fyf4n) — New York, NY
- [Engineering Manager](https://feeny.ai/job/engineering-manager-runlayer-united-states-vee1x90tzbj8) — United States
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-runlayer-united-states-a6rr4a5zdfrw) — United States
- [Member of Technical Staff - Security Research](https://feeny.ai/job/member-of-technical-staff-security-research-runlayer-new-york-02f1mczzwkpr) — New York, NY
- [Member of Technical Staff - Infrastructure](https://feeny.ai/job/member-of-technical-staff-infrastructure-runlayer-new-york-4nd8kxr9jm5a) — New York, NY
- [Go-To-Market (GTM) Systems Leader](https://feeny.ai/job/go-to-market-gtm-systems-leader-runlayer-new-york-msb9w9bhbbt0) — New York, NY
- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-runlayer-new-york-1jgmnn34mdg0) — New York, NY
- [Senior Designer, Brand](https://feeny.ai/job/senior-designer-brand-runlayer-new-york-4gmw1tstqhsh) — New York, NY / United States
- [Strategic Finance Lead](https://feeny.ai/job/strategic-finance-lead-runlayer-new-york-0jgdt5dhfvn8) — New York, NY
- [Integrations Engineer](https://feeny.ai/job/integrations-engineer-runlayer-new-york-can07vq3sbtp) — New York, NY