---
title: 'Support Engineer (Skio) at Recharge'
canonical: 'https://feeny.ai/job/support-engineer-skio-recharge-remote-3t2jher72tp6'
type: 'job'
last_seen: '2026-09-09'
---

# Support Engineer (Skio) at Recharge

- **Company:** Recharge
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/recharge/8f077058-967d-4cfa-b3e6-2553b520c05b

## Job description

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.

Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.

Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.

Learn more at: getrecharge.com http://getrecharge.com

As a Technical Support Specialist, you'll be at the frontlines helping our merchants get the most out of our product. You're responsible for supporting store owners and delivering a world-class support experience: troubleshooting issues, answering questions, and making sure every interaction leaves customers feeling like they're in good hands.

The ideal candidate is empathetic, resourceful, and gets real satisfaction out of turning a frustrating problem into a great customer moment. You'll need real technical chops (this isn't a script-reading job), paired with the warmth and patience to make complex things feel simple.

Note: our Technical Support team works in shifts to provide 24/7 coverage for our merchants. We're looking for someone on the West Coast; hours will be roughly 8am to 5pm PST with a 1-hour unpaid lunch.

## What you’ll do

- Use your technical expertise and customer service instincts to resolve questions and issues for our online merchants
- Communicate clearly in writing to both technical and non-technical audiences
- Make occasional outbound phone calls when an issue needs quick context gathering
- Diagnose technical issues and guide merchants to resolutions that make their subscription experience smooth
- Help merchants understand our features and capabilities so they have what they need to succeed and grow
- Identify patterns and recurring issues, filter out noise, and escalate real bugs to engineering with the context they need to act fast
- Work day to day in Intercom, and get comfortable moving between them as needed (familiarity with Intercom is a strong plus)
- Collaborate with teammates in our swarm support model to resolve issues quickly and as a team
- Be a product expert for our merchants. Know the platform inside and out, and stay current on new releases
- Contribute to individual, team, and company goals
- Live by and champion our values: Accountability, Collaboration, Iteration, and Details

## What you’ll bring

- 2+ years of experience in technical customer support at a SaaS company, ideally in or around the Shopify ecosystem
- Proficiency with a ticketing platform, ideally Zendesk or Intercom (HelpScout or similar also fine)
- Excellent written and spoken communication. You can make complex concepts simple and connect with customers warmly
- A problem-solving mindset. Resourceful, curious, and humble enough to ask for help when you need it
- A sense of urgency and the ability to prioritize based on severity, with real satisfaction in going above and beyond
- Comfort with ambiguity and shifting priorities in a fast-moving environment
- A "winning as a team" attitude: polite, patient, calm, and professional even when things get hectic
- Basic knowledge of HTML, CSS, and JavaScript (other languages a plus)
- Comfort with tools like Splunk, SQL, and Looker (or eagerness to learn them)
- Ability and desire to work flexible shifts, including remote-first collaboration across time zones

## Compensation

Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.

- Hiring range in the US $ 54,000 USD - $ 64,000 USD
- Hiring range in Canada $ 64,000 CAD - $ 74,000 CAD

Application window anticipated to close: [09/06/2026]. If you’re interested in this opportunity, please submit an application as soon as possible.

Interview recording & AI notetakers To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.

## Benefits at a Glance

- Medical, dental and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends

Recharge http://www.rechargepayments.com/ | Instagram https://www.instagram.com/rechargepayments/?hl=en | Twitter https://twitter.com/ReChargePayment | Facebook https://www.facebook.com/rechargepayments/

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

## About Recharge

## Company Overview
- **One-liner**: Recharge provides a subscription management platform that enables ecommerce brands to set up, manage, and grow recurring revenue through no‑code tools, predictive analytics, and churn prevention.
- **Entity Type**: Private (Series B, $277M total funding)
- **Headquarters**: Santa Monica, California, United States
- **Founded**: 2014
- **Founders**: Oisin O’Connor (CEO) and Mike Flynn (CTO)

## Core Business
- **Primary industry**: Ecommerce / Subscription Commerce / Software Development
- **Target customers**: B2B – primarily Shopify merchants; SMB to mid‑market brands (20,000+ brands globally)
- **Mission or purpose statement**: “To build the future of commerce around customer retention” and “make retention better for everyone.”

## Products & Services
- **Recharge Subscriptions**: No‑code subscription management with customizable portals, recurring billing, and subscriber management (SaaS).
- **Recharge Loyalty**: Personalized rewards, referrals, and engagement tools designed to drive repeat purchases and LTV (SaaS).
- **Recharge Support**: Proactive order emails, AI‑powered Concierge SMS, and self‑service portals for post‑purchase care (SaaS).
- **Recharge API & SDK**: Robust developer tools for custom integrations and deep customization (API/developer platform).
- **Recharge Analytics**: Predictive analytics and data‑driven insights leveraging data from over 100 million shoppers (SaaS).

## Market Standing
- **Valuation/Market Cap**: $2.1 billion valuation (May 2021 Series B); not updated publicly since.
- **Key Metric**: $41M annual revenue (LinkedIn estimate); $277M total funding raised.
- **Notable Investors/Partners**: Summit Partners, ICONIQ Growth, Bain Capital Ventures; strategic partnership with Shopify (premier subscription solution).
- **Growth Signals**:
  - Over 20,000 brands and 100 million subscribers on the platform.
  - $42 billion in GMV processed to date.
  - 71% of subscription orders on Shopify stores run on Recharge.
  - 150+ product updates launched in the past year.
  - 95%+ customer satisfaction rating.
  - Data from 100M+ shoppers used to improve merchant outcomes (3x increase in shopper LTV, 11% higher subscriber conversion).

## Competitive Advantages
- **Shopify ecosystem dominance**: Premier subscription solution for Shopify; deeply integrated with Shopify’s tech stack.
- **Scale and validation**: Already processing $1B+ in GMV per month; trusted by iconic DTC brands like quip, Dr. Squatch, Blueland, and Bobbie.
- **Data network effects**: Insights from 100M+ subscribers allow continuous product innovation and retention improvements.
- **Platform breadth**: Covers the full subscription lifecycle (acquisition, retention, loyalty, support) – not just billing.
- **Relentless product innovation**: Largest dedicated engineering team in subscription commerce; 150+ platform upgrades per year.

## Strategic Focus
- **Retention‑led commerce**: Helping merchants maximize customer lifetime value and reduce churn.
- **International expansion**: Growing presence in UK, Canada, and other markets (Senior CSM role in London, team across 15 countries).
- **AI and automation**: Deploying AI‑powered support (Concierge SMS) and predictive analytics.
- **Partner ecosystem**: Expanding integrations and partner network to optimize the subscription lifecycle.

## Why Work Here
- **Culture highlights**: Guided by three principles – “Relentless Product Innovation”, “Proven Performance”, “Hands‑on Partnership” – emphasizing collaboration, iteration, and ownership.
- **Work model**: Remote‑first with flexible remote‑life stipend, plus team and company retreats (past locations include Montreal, San Diego, Vail, Seattle). Open roles are listed as remote or location‑specific.
- **Benefits and perks**:
  - 100% medical premium coverage for individuals; 100% dental and vision for team members and dependents.
  - 16 weeks paid parental leave.
  - Monthly stipend for health/wellness, coworking space, and subscription products.
  - Competitive salaries, equity packages, and retirement plans (401k in US, RRSP in Canada, Workplace Pension in UK).
  - Flexible paid time off (PTO) plus select company‑wide summer days off.
  - Parental leave and remote‑life stipend.
- **Engineering focus**: Roles like Senior Data Engineer, Engineering Manager (Merchant Experience, Security) – reflecting strong investment in platform reliability and developer experience.

## Sources
1. [getrecharge.com – About](https://getrecharge.com/about/)
2. [getrecharge.com – Careers](https://getrecharge.com/careers/)
3. [getrecharge.com – Homepage](https://getrecharge.com/)
4. [getrecharge.com – Press Room](https://getrecharge.com/press-room/)
5. [LinkedIn – Recharge Company Page](https://www.linkedin.com/company/getrecharge)

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