---
title: 'Support Engineer (TeamCity) at JetBrains'
canonical: 'https://feeny.ai/job/support-engineer-teamcity-jetbrains-boston-qett78vyhsrs'
type: 'job'
last_seen: '2026-10-19'
---

# Support Engineer (TeamCity) at JetBrains

- **Company:** JetBrains
- **Location:** Boston, MA / Foster City, CA / Marlton, NJ / United States
- **Compensation:** $144k–$216k
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.eu.greenhouse.io/jetbrains/jobs/4979567101

## Job description

Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you.

## About JetBrains

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

## About TeamCity

TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem. Because it supports complex server-side setups and SaaS deployments, issues can stem from the product itself or the surrounding infrastructure.

## What you’ll do

As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support.

Day to day, you will:

- Identify whether an issue stems from the product, infrastructure, or third-party integrations.
- Provide workarounds, submit bug reports, or escalate issues directly to development.
- Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles.
- Share user feedback with internal product teams to shape future tool improvements.

## What you’ll bring

- A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues.
- A clear, direct communication style that explains technical details in ways others can understand.
- Comfort working independently across distributed teams and time zones.
- Curiosity about how different build systems, VCS providers, and clouds operate together.
- An inclination to leave documentation and systems better than you found them.

## What you’ll need

- Fluency in English, with strong written communication skills.
- The ability to work aligned with American time zones.
- Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments).
- A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL).
- Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket).
- Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems).
- An understanding of containerized environments or cloud infrastructure (such as Docker, Kubernetes, AWS, or Azure).

What success looks like

Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient.

## #LI-DNI

This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.

The base salary range (per year) for this position in the posted work location(s) is $144,000—$216,000 USD

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the [Recruitment Privacy Policy.](https://www.jetbrains.com/legal/docs/privacy/privacy-recruitment/)

## About JetBrains

## Core Business
- **Primary industry**: Developer tools, software engineering, IDE & collaboration platforms
- **Target customers**: B2B and B2C – individual developers, teams, and enterprises (15M+ developers worldwide)
- **Mission or purpose**: “We’re the people of craft” – building tools that let developers focus on what matters, with a relentless pursuit of quality and precision.

## Products & Services
- **[IntelliJ IDEA](https://www.jetbrains.com/idea/)**: Leading Java/Kotlin IDE (free community edition and paid Ultimate)
- **[PyCharm](https://www.jetbrains.com/pycharm/)**: Python IDE (free community and paid Professional)
- **[WebStorm](https://www.jetbrains.com/webstorm/)**: JavaScript/TypeScript IDE
- **[CLion](https://www.jetbrains.com/clion/)**: C/C++ IDE
- **[Rider](https://www.jetbrains.com/rider/)**: .NET and game development IDE
- **[DataGrip](https://www.jetbrains.com/datagrip/)**: Multi-database SQL editor and IDE
- **[TeamCity](https://www.jetbrains.com/teamcity/)**: CI/CD build server
- **[YouTrack](https://www.jetbrains.com/youtrack/)**: Project management and issue tracking
- **[JetBrains Academy](https://www.jetbrains.com/academy/)**: Interactive learning platform for coding
- **[Junie](https://www.jetbrains.com/junie/)**: AI-powered coding assistant (new product)

All products are available as SaaS, self-hosted, or desktop tools, with free tiers for non-commercial use.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private, no external funding)
- **Key Metric**: 15M+ developers use JetBrains tools; 4M+ total customers (complimentary + paid); 2,600+ employees across 15 offices
- **Notable Investors/Partners**: None (fully self-funded); partners include major cloud providers and platforms
- **Growth Signals**: Won 115+ international industry awards; launched new AI product (Junie); headcount has grown to 2,600+; employee turnover is less than half the industry norm

## Competitive Advantages
- **Developer-first DNA**: Founded by developers, all products are built and tested by actual developers using their own tools
- **Quality obsession**: “We don’t cut corners” – meticulous attention to detail in code, UX, and documentation
- **Private & independent**: No external pressure from investors or quarterly targets; decisions are made by people who understand the work
- **Strong brand loyalty**: Trusted by 15M+ developers, with a reputation for reliability and productivity gains

## Strategic Focus
- **AI integration**: Deeply embedding AI into IDEs (e.g., Junie) while maintaining control and quality
- **Expanding product ecosystem**: Adding new tools (e.g., AI assistant, learning platform) and improving existing ones
- **Global talent acquisition**: Opening new offices (e.g., Shanghai, Foster City, Limassol) and hiring across 15 locations
- **Maintaining independence**: Staying private to avoid short-term market pressures and focus on long-term product excellence

## Why Work Here
- **Hybrid work model**: Flexible – work from office, home, or abroad for up to 30 days per year
- **Culture of ownership**: “Freedom to forge” – employees are trusted to run with ideas, make decisions, and take responsibility for results
- **Merit-based environment**: “Merit over everything” – promotions and recognition based on skill and impact, not politics
- **Low turnover**: Less than half the industry average, indicating high employee satisfaction
- **Perks**: Strong base salary, additional vacation days, learning & development budget (conferences, courses, language classes), relocation support, free meals and snacks, on-site gyms or sports club stipends, modern offices, internal events and hackathons
- **Global diversity**: 2,800+ nationalities represented (likely a typo – 2,800+ nationalities is unrealistic, but the company emphasizes diversity; actual number of nationalities is likely in the dozens)
- **Hiring process**: Transparent and thorough – includes recruiter interview, team interview, test assignment (for all roles), and final interview; no unnecessary pressure

## Sources
1. [JetBrains Careers Page](https://www.jetbrains.com/careers/)
2. [JetBrains Company Page](https://www.jetbrains.com/company/)
3. [JetBrains Homepage](https://www.jetbrains.com/)
4. [JetBrains Job Board (Greenhouse)](http://job-boards.eu.greenhouse.io/jetbrains)

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