---
title: 'Support Engineer – Tier 1 (Salesforce Certified) at Litify'
canonical: 'https://feeny.ai/job/support-engineer-tier-1-salesforce-certified-litify-united-states-5ybqq6gy3cc7'
type: 'job'
last_seen: '2026-09-06'
---

# Support Engineer – Tier 1 (Salesforce Certified) at Litify

- **Company:** Litify
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/litify/jobs/8146242

## Job description

## About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution built atop Salesforce that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for its unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

## About the Role

Litify is built on the best-in-class Salesforce Platform and we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our expanding Customer Success team.

Litify’s Support Engineering team strives to be the best technical support team that our clients will encounter; hence, we are seeking candidates who have a passion for customer service, technical support, troubleshooting, and technology. Your role will be to fully understand Litify’s suite of products and native Salesforce functionality and to assist customers with technical issues and questions through deep troubleshooting. This work will primarily occur within Salesforce Service Cloud, but also includes Zoom calls and recorded videos. This role also helps to drive the creation of knowledge articles to be used by customers and internal staff.

In this role, you will:

- Work directly with customers to complex Salesforce/Litify issues and answer technical questions
- Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
- Reproduce issues in Salesforce sandboxes and demo orgs
- Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
- Work closely with Customer Success Managers to collaborate on potential solutions and next steps
- Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])
- Participate in special projects such as providing support for products in beta
- Develop knowledgebase articles and video walkthroughs for the Litify Community
- Contribute to Support Engineering’s culture of collaboration, continuous improvement, and positivity

To be successful in this role, you have (required):

- 1-3 years of technical customer facing experience (preferably in the SaaS space)
- 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
- A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day
- Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
- Excellent judgment, analytical thinking, and attention to detail
- Superb time management and organizational skills
- Ability to work in an ever-changing and fast-paced environment
- Capable of communicating technical information to non-technical audiences and catering communication to needs of customers
- Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
- Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders

Nice-to-have:

- A bachelor’s degree from an accredited university is a plus
- Familiarity with APIs and how they work (POST/PATCH/PUT/GET)
- Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
- Experience with Web Debugging tools (Postman/Browser Dev Console/Telerik)
- Understanding of web technologies (HTML, CSS, and JS)
- Familiarity with SSO Technology (SAML/Oauth)
- Previous experience working on a SaaS platform/company
- Experience converting processes/fixes into neatly organized content
- Familiarity with the legal industry and/or accounting

Disclosure:

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which involves working in our Manhattan office 6 days a month.

The estimated base salary pay range for this role is $75,000-$80,000. You may also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

## About Litify

## Company Overview
- **One-liner**: Litify provides an AI-native, all-in-one legal management platform that helps law firms and corporate legal departments turn operations into impact through cloud-based technology, configurable workflows, and business analytics.
- **Entity Type**: Private (acquired by Bessemer Venture Partners; multiple funding rounds including a $50M Series A)
- **Headquarters**: New York, New York, United States (185 Madison Ave. 12th Floor, New York, NY 10016; also has an office in New Orleans, LA)
- **Founded**: 2016
- **Founders**: Not publicly listed on the website or LinkedIn profile

## Core Business
- **Primary industry**: Legal Technology (Legal Software)
- **Target customers**: B2B — law firms (personal injury, insurance defense, immigration) and corporate legal departments (enterprise)
- **Mission or purpose statement**: "Build a better legal industry" and "Unleash your legal team’s full potential." [litify.com](https://www.litify.com/)

## Products & Services
- **Litify Platform**: An AI-native, cloud-based legal management platform of action that replaces fragmented systems with a single solution handling cases end-to-end. Includes matter management, intake management, document management, timekeeping and billing, spend management, and legal hold/corporate eBilling.
- **AI-Powered Features**: Next-generation AI actions and insights for automated workflows, document generation/extraction, and real-time data-driven reporting.
- **Mobile**: Mobile access for on-the-go case and matter management.
- **Solutions by Practice Area**: Personal Injury, Insurance Defense, Immigration Law, Corporate Legal Departments, and Claims Litigation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$78.6M** across 5 rounds (Series A of $50M led by Tiger Global Management in 2019; subsequent rounds led by Bessemer Venture Partners). Annual Revenue estimated at **$6.0M** (LinkedIn data).
- **Notable Investors/Partners**: Tiger Global Management (Lead, Series A), Bessemer Venture Partners (Lead, subsequent rounds and acquisition). Parent company is Bessemer Venture Partners.
- **Growth Signals**: Named to **Inc. 5000** and **Deloitte Fast 500** lists of fastest-growing private companies two years in a row. Named a **Top 25 Legal Software by G2 in 2026**. Employee headcount of **141** (+11.4% YoY). Acquired LegalStratus in 2021. Active job postings up **180% year-over-year** (14 open roles).

## Competitive Advantages
- **AI-Native Platform**: Described as a "platform of action" rather than a passive system of record, with agentic workflows and AI actions embedded across the entire product.
- **All-in-One Solution**: Replaces multiple fragmented systems (intake, matter management, billing, document management, analytics) in a single, integrated platform.
- **Enterprise-Grade Security**: Built with industry-leading protocols, role-based access, and suspicious activity blocking.
- **Strong Customer Base**: Trusted by hundreds of enterprise legal teams, with a 4.4/5.0 product rating on G2 (229 reviews).

## Strategic Focus
- **Platformization & Interoperability**: Moving the legal industry toward cloud-based digital transformation and a single platform approach.
- **GenAI Innovation**: Continued investment in generative AI features to automate low-value tasks and provide data-driven insights.
- **Scalability**: Designed to handle high-volume matters (personal injury, immigration) and enterprise-scale legal departments.
- **Partner Ecosystem**: Building a community of experts, partners, and users with dedicated customer success resources and hands-on training.

## Why Work Here
- **Culture**: Mission-driven ("Build a better legal industry") with a focus on innovation and impact. Employee rating of 3.5/5.0 (71 reviews) with Culture at 3.7, Work-Life at 3.7, Compensation at 3.4.
- **Remote/Hybrid Policy**: Many roles are listed as "Anywhere, USA" (remote), with some roles in New York, NY and New Orleans, LA. Engineering, Customer Success, Sales, and Professional Services roles are fully remote.
- **Engineering Culture**: Strong engineering team (28% of workforce in Technical roles). Actively hiring for AI QA Engineer, Software Engineer (AI), and various Salesforce roles. Engineering leader Travis Meserve is VP, Engineering.
- **Growth Trajectory**: Fast-growing private company (Inc. 5000, Deloitte Fast 500) with aggressive hiring (+180% YoY job postings). Opportunity to work on cutting-edge AI features in legal tech.
- **Notable Perks**: Hands-on training, dedicated customer success resources, and a "world-class implementation" experience. Alumni have gone on to Google, Salesforce, DocuSign, and other top tech companies.

## Sources
1. [litify.com](https://www.litify.com/)
2. [litify.com/about-us](https://www.litify.com/about-us)
3. [job-boards.greenhouse.io/litify](https://job-boards.greenhouse.io/litify/)
4. [linkedin.com/company/litify](https://www.linkedin.com/company/litify)
5. [datanyze.com/companies/litify](https://www.datanyze.com/companies/litify/405970868)

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