---
title: 'Support Engineering Lead at Sardine'
canonical: 'https://feeny.ai/job/support-engineering-lead-sardine-united-states-0v71je2ckdfq'
type: 'job'
last_seen: '2026-09-12'
---

# Support Engineering Lead at Sardine

- **Company:** Sardine
- **Location:** United States
- **Compensation:** $105k–$160k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/sardine/b9119961-806c-40d9-a38f-b9df69ecf684

## Job description

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our culture:

- We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
- We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
- We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location

- Remote - United States, West Coast preferred
- From Home / Beach / Mountain / Cafe / Anywhere!
- We are a remote-first company with a globally distributed team. You can find your productive zone and work from there.

## About the role

We're looking for a Support Engineering Lead to own and scale the technical support experience at Sardine. This role sits at the intersection of deep technical ownership, people leadership, and operational excellence. You'll lead a team of Support Engineers who resolve complex issues across Sardine's API-driven fraud and payments platform, while building the processes, tooling, and culture that enable the team to operate at a high level across global time zones. You'll be a player-coach with a strong technical foundation, someone who has written code before, understands systems at depth, and isn't afraid to get into the weeds of a hard problem. You know how to lead people, but your instinct is always to understand the technical reality first. You've worked in startups and know what it means to move fast, own outcomes, and build things that didn't exist before. The ideal candidate brings the structure and experience of a larger company with the scrappiness and bias for action of a startup operator.

## What you'll be doing

- Lead, coach, and develop a team of Support Engineers, driving accountability, continuous growth, and a high-performance culture
- Own service delivery end-to-end, acting as the primary escalation point for complex technical issues and enterprise customer situations
- Get hands-on when it counts, diving into tickets, debugging API issues, joining customer calls, and leading incident response alongside your team
- Build and enforce operational processes including incident management, escalation playbooks, and internal quality review frameworks
- Define and track team metrics and dashboards, using data to identify trends, surface systemic issues, and drive continuous improvement
- Partner with Engineering, Product, and Customer Success to advocate for customer needs and influence platform improvements
- Champion AI and automation adoption, including Pylon's AI Assistant, to improve team productivity and service quality
- Lead hiring, onboarding, and career development to scale the support organization as Sardine grows
- Represent the support function in cross-functional forums and contribute to strategic decisions with customer insights and operational data

## What you'll bring

- 7+ years in technical support, support engineering, software engineering, or a related technical role, ideally with a background that includes hands-on development or engineering experience
- 3+ years managing technical support teams, including performance management and coaching
- Hands-on technical background, prior software development experience is a strong plus
- Proficiency with SQL and REST APIs; comfortable using debugging and observability tools
- Experience in both startup and larger company environments
- Experience running high-volume support operations with enterprise SLAs and on-call responsibilities
- Able to go deep technically and lead people effectively, both matter in this role
- Track record of building or improving processes around incident response, escalations, and service quality
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

Benefits we offer:

- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
- 4% matching in 401k / RRSP - US and Canada specific
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our [Applicant and Worker Privacy Notice](https://www.sardine.ai/applicant-and-worker-privacy-notice).

## About Sardine

## Company Overview
- **One-liner**: Sardine provides an agentic risk platform that uses AI to help banks, fintechs, and merchants detect fraud, automate AML compliance, and fight financial crime from a single unified system.
- **Entity Type**: Private (has raised $170 million in funding)
- **Headquarters**: Remote-first; specific headquarters city not publicly disclosed in available sources
- **Founded**: Year not publicly available in the provided sources
- **Founders**: Soups Ranjan (CEO, Co-Founder)

## Core Business
- **Primary Industries**: Fraud prevention, AML compliance, financial crime detection, risk intelligence, cybersecurity
- **Target Customers**: B2B – banks, fintechs, marketplaces, merchants (enterprise and mid-market)
- **Mission or Purpose**: Help teams stop fraud earlier, protect customers better, and move with confidence as the financial system evolves – using AI that is transparent, explainable, and works alongside human judgment.

## Products & Services
- **Fraud Prevention**: Real-time, behavior-based fraud detection using device intelligence, behavioral biometrics, and proprietary signals to catch scams and fraud without adding friction.
- **AML Compliance**: Automated KYC/AML alert reviews, sanctions screening, PEP exposure, adverse media monitoring, and transaction monitoring to detect money laundering and mule activity.
- **Agentic AML Ops & Agentic Fraud Ops**: AI agents that automate data analysis, alert reviews, and investigations, helping risk teams become 10x more effective.
- **Identity Verification (KYC/KYB)**: Global identity verification for consumers and businesses, including synthetic ID detection, deepfake prevention, and business beneficial owner authentication.
- **Case Management**: Unified workspace to review alerts, conduct investigations, and resolve cases with audit-ready outputs.
- **Customer Risk Rating**: Tiers customers by risk level to support CDD and ongoing compliance.
- **Credit Underwriting**: Build, test, and deploy credit models without engineering support.
- **Bank Verification**: Validate bank account ownership and risk levels in real-time.
- **Sonar Consortium Network**: Shared anonymized risk intelligence across fintech, banking, and commerce to expose fraud patterns no single organization can see alone.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources
- **Key Metric**: Total Funding $170 million (from respected investors, not all named in sources)
- **Notable Investors/Partners**: Not fully disclosed in provided sources; the $170M raise included "some of the world’s most respected investors"
- **Growth Signals**: Headcount of 200+ spanning 20+ countries; enterprise customers; over 1 billion devices profiled; 8 trillion payments screened; remote-first model enabling global talent acquisition

## Competitive Advantages
- **Unified platform** that combines fraud prevention, AML compliance, identity, and transaction monitoring – replacing dozens of disconnected tools.
- **AI that is transparent and explainable**, designed to augment human judgment, not replace it.
- **Agentic approach** automates repetitive risk operations, freeing analysts for higher-value work.
- **Behavior-infused intelligence** (device, behavioral biometrics) catches fraud early that rule-based systems miss.
- **Sonar consortium network** creates a network effect – the more customers, the stronger the risk intelligence.
- **Focus on financial crime** holistically rather than siloed fraud or compliance.

## Strategic Focus
- Continue building the "agentic risk platform" to automate financial crime operations end-to-end.
- Expand consortium intelligence to provide earlier visibility into mule networks and repeat abusers.
- Deepen partnerships with banks, fintechs, and merchants to embed risk intelligence at every stage of the customer journey.
- Maintain a remote-first, global team to attract top talent across 20+ countries.

## Why Work Here
- **Remote-first culture**: Work from anywhere; team spans 20+ countries.
- **Generous compensation**: Competitive cash and equity grants, with early exercise and extended post-separation exercise window (up to 4 years vs. standard 90 days).
- **Benefits**: 100% health, dental, and vision for employees (60% for dependents), 401(k) with 4% match, flexible PTO (uncapped), year-end break, federal holidays.
- **Perks**: Home office setup (MacBook + stipend), monthly DoorDash/gym/education stipends, meals and fitness allowances.
- **Culture**: Fast-paced, collaborative, grounded in respect for deep work. Emphasis on outcomes, not optics. Team includes operators, engineers, and risk experts who have built systems at scale.
- **Engineering culture**: Strong focus on security, machine learning, and building high-stakes systems; transparent AI meant to empower risk teams.

## Sources
1. [sardine.ai/careers](https://www.sardine.ai/careers)
2. [sardine.ai/about](https://www.sardine.ai/about)
3. [sardine.ai/product](https://www.sardine.ai/)
4. [linkedin.com/company/sardineai](https://www.linkedin.com/company/sardineai)
5. [cbinsights.com/company/sardine](https://www.cbinsights.com/company/sardine)

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