--- title: 'Support Manager at usebridge.com' canonical: 'https://feeny.ai/job/support-manager-usebridge-com-boulder-1ghw1mw8j6mr' type: 'job' last_seen: '2026-09-11' --- # Support Manager at usebridge.com - **Company:** usebridge.com - **Location:** Boulder, CO - **Compensation:** $110k–$145k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.gem.com/bridge/am9icG9zdDp8y9iTlj449YuK7VdK2ABS ## Job description ## About Bridge Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days — without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly. ## The Role The Partner Ops Support Manager will mature Bridge's partner support function and establish the team that runs it. You'll refine the triage, escalation, tooling, and playbooks, then hire and coach a team that keeps live partners running smoothly as Bridge scales. This role is ideal for a support/CS leader who's built or matured structures from an early phase, part operator, part builder, and part detective who spots issues before partners do. You'll report to the Partner Operations Lead. ## Responsibilities - Mature the partner support function - Mature Bridge's live-partner support operation: triage process, escalation paths, SLAs, tooling (Pylon/HubSpot), and documented playbooks. - Drive fast, reliable issue resolution - Ensure live partners get a fast acknowledgement and a quick fix or answer, with clean coordination across internal teams. - Reduce recurring partner friction - Turn issue patterns into root-cause fixes, drive the cross-functional changes that prevent recurrence, and make repeat-issue reduction a standing discipline for the team. - Proactively monitor partner health and catch issues early - Build the monitoring systems so the team catches eligibility drops, service-flow gaps, and credentialing slowdowns before they become partner-facing — using data to size the issue and act on root cause. - Ensure streamlined team coordination and knowledge management - Partner with Account Management on QBRs, telling the the operational story of what's working and where we can improve. Ensure feedback loops so that Account Managers are aware of critical or ongoing issues. Know when to engage cross-functional teams, while actively finding ways to resolve recurring issues independently through a knowledge management process. ## Requirements - 6-9 years in client success, support, or partner operations in a b2b environment, including experience standing up or materially maturing a support/CS function — building the triage, escalation, tooling, and playbooks yourself. - You're an excellent communicator — clear, proactive, and empathetic. Partners and internal teams always know where things stand. - You're highly organized and follow through relentlessly. You build systems so nothing falls through the cracks — for yourself and your team. - You have strong pattern recognition and process-design instincts — you turn recurring problems into permanent fixes, not just resolved tickets. - You're comfortable coordinating across teams and holding people accountable without formal authority. - You're data-capable — you dig into data to investigate issues, size impact, and figure out what's actually going on, and you build the reporting your team runs on. - You've built out CRM and ops tooling from scratch — triage processes, escalation paths, dashboards. Experience with Pylon and HubSpot is a plus. - AI-fluent — you use AI to move faster on research, synthesis, and strategy, but you know when a decision calls for your own judgment. - Familiarity with telehealth workflows, insurance billing, credentialing, or revenue cycle management is a plus. Why Bridge? - Own and build the support function behind Bridge's most important relationship — the day-to-day experience of the clinic partners we depend on to grow. - Work at a company accelerating the adoption of virtual care to reduce costs and improve access to care — when more telehealth clinics run smoothly on insurance, more patients get affordable care. That's what you're contributing to every day. - Rare build-and-lead role: you'll design the function from the ground up, then establish the team that runs it, with clear metrics and the autonomy to hit them. - A role that grows with the function — we're building Partner Operations from the ground up, and you'll help define what it becomes. - Competitive salary, benefits, and equity package. Given Bridge's funding and stage, we heavily value the potential upside from equity. Pay Transparency The estimated starting annual salary range for this position is $110,000-$145,000. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, and market data. Total compensation for this position may also include equity, sales incentives, and employee benefits. Location Our preference is towards individuals that can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office and 2 days working remotely. Open to considering remote candidates with the right fit. ## About usebridge.com ## Company Overview - **One-liner**: Bridge is a compliance-first platform that simplifies health insurance acceptance for telehealth clinics by offering in-network coverage, real-time eligibility, and automated billing. - **Entity Type**: Private (startup; funding stage not disclosed) - **Headquarters**: Boulder, Colorado, United States - **Founded**: 2023 - **Founders**: Keaton Bedell, Richard Taylor, Sarah Thomas, Apoorva Mehta ## Core Business - **Primary industry**: Healthcare technology (telehealth infrastructure, insurance billing) - **Target customers**: B2B – telehealth clinics, health plans, and provider groups - **Mission or purpose statement**: “Simplifying health insurance access.” ## Products & Services - **Bridge Platform**: SaaS platform for telehealth companies to accept insurance, including real-time eligibility verification, patient responsibility estimation, and automated re-verification. - **Health Plans Network**: Nationwide network of virtual care clinicians across 50 states and 50+ specialties, using a fee-for-service billing model designed to reduce costs and improve access. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: 29 employees (118.8% year-over-year headcount growth); total funding not publicly available - **Notable Investors/Partners**: Backed by “world-class investors” (not publicly named); partnership with SteadyMD (announced May 2024); received favorable OIG advisory opinion (No. 25-03) affirming business model compliance - **Growth Signals**: 118.8% YoY headcount increase, 2 active job postings (Healthcare Contracts Attorney, Payer Enrollment Lead), expanding nationwide network, partnerships with health plans ## Competitive Advantages - **Compliance-first foundation**: SOC 2, HIPAA-audited, and a favorable OIG opinion on its operating structure. - **Developer-friendly platform**: Simple API and clean processes that reduce implementation friction for telehealth clinics. - **Real-time insurance intelligence**: Instant eligibility checks and transparent cost estimates that boost conversion rates by 2–5x. ## Strategic Focus - Scaling the clinician network and deepening relationships with health plans. - Automating insurance workflows to eliminate manual friction in patient conversion. - Expanding into cardiometabolic care and other high-demand specialties. ## Why Work Here - **Culture**: “Intentionally simple” and “built to move fast” – team of experienced engineers, healthcare operators, and compliance experts. - **Work model**: Distributed team across the United States, Canada, Philippines, and Kuwait; HQ in Boulder, CO (hybrid/remote as appropriate). - **Impact**: Directly reduce healthcare access barriers by building the infrastructure behind regulated virtual care. - **Active roles**: Legal and operations roles (Healthcare Contracts Attorney, Payer Enrollment Lead) – focus on scaling a compliant, high-growth platform. ## Sources 1. [usebridge.com/company](https://www.usebridge.com/company) 2. [linkedin.com/company/usebridge](https://linkedin.com/company/usebridge) 3. [theorg.com/org/bridge-4](https://theorg.com/org/bridge-4) 4. [usebridge.com/health-plans](https://www.usebridge.com/health-plans) 5. [jobs.gem.com/bridge](https://jobs.gem.com/bridge) ## Other roles at usebridge.com - [Analytics Engineer](https://feeny.ai/job/analytics-engineer-usebridge-com-remote-nkzejyz79744) - [Founding GTM Operations](https://feeny.ai/job/founding-gtm-operations-usebridge-com-remote-4fcmcw63z5b6) - [Onboarding Specialist](https://feeny.ai/job/onboarding-specialist-usebridge-com-boulder-gvc267f3te55) — Boulder, CO - [Coding Specialist](https://feeny.ai/job/coding-specialist-usebridge-com-remote-ey2rpctk1aj5) - [Account Manager](https://feeny.ai/job/account-manager-usebridge-com-boulder-s19gvndg1mrd) — Boulder, CO - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-usebridge-com-remote-55n34ex3gx4s) - [Revenue Cycle Specialist](https://feeny.ai/job/revenue-cycle-specialist-usebridge-com-remote-3nt478wqzs7n) - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-usebridge-com-remote-9fzqgjwmyvag) - [Account Executive - Enterprise](https://feeny.ai/job/account-executive-enterprise-usebridge-com-boulder-aejb29ywd9ta) — Boulder, CO - [Account Executive](https://feeny.ai/job/account-executive-usebridge-com-remote-nppd1mgyz773)