---
title: 'Support Operations Manager at Snappr'
canonical: 'https://feeny.ai/job/support-operations-manager-snappr-metro-manila-4zafwhrdt8d1'
type: 'job'
last_seen: '2026-09-08'
---

# Support Operations Manager at Snappr

- **Company:** Snappr
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-23
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/snappr/73d1de4f-deb0-40c8-8068-12417c928004

## Job description

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.

Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.

About the team: Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.

About the role: As the Support Operations Manager, you will own and grow Snappr's full customer support function, covering both our Consumer (PAYG) and Enterprise customers. You will be challenged to manage and grow a team of Team Leads and Specialists who deliver responsive, efficient, and empathetic support across both businesses, with the operational rigor to meet PAYG volume and the white-glove standard that Enterprise customers expect. You'll be trusted to protect Snappr's reputation by handling escalations, drive repeat bookings by building a world-class Resolution Center, and aggressively deploy AI to make the team faster, leaner, and more effective. Your impact on giving every customer, consumer and enterprise an incredible experience will be the lifeblood that powers Snappr's growth.

What You'll Do:

- Own end-to-end customer support across both Consumer and Enterprise
- Aggressively explore, test, and deploy AI to make support more efficient. Treat AI as a core operating lever, not a side project
- Analyze the team's productivity and quality, identify bottlenecks, and execute solutions to improve resolution times and CSAT across both Consumer and Enterprise
- Utilize data to understand agent behavior and surface areas for improvement in our support processes
- Maximize agent productivity with a mix of training, AI tooling, and process improvements
- Partner closely with Product, Engineering, Workforce Management, and Knowledge Management to launch and operationalize improvements
- Understand the vision and strategy for the team and get all members pumped and aligned to power Snappr's growth
- Recruit, train, and manage a team of Customer Success Specialists and Team Leads
- Develop and optimize processes by breaking projects into actionable steps
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What You'll Need:

- 5+ years of experience in customer support, customer success, or operations management, with at least 2 years in a leadership role managing teams of 20+
- Hands-on experience using AI in a support or operations context, not just familiarity, but having actually deployed AI tools (LLM-assisted replies, AI triage, AI QA, automation, etc.) to improve a real operational metric
- Extensive experience with data analytics
- Demonstrated ability to lead initiatives and projects end-to-end, balancing strategic vision with hands-on execution
- Excellent communication and stakeholder management skills, with experience working cross-functionally across Product, Engineering, and Operations
- Proficiency in BI tools with a focus on building dashboards for KPI reporting (CSAT, resolution time, productivity, quality)
- Fluency in written and spoken English
- A "let's get it done" mindset
- Should be willing to report 100% onsite in Ortigas.

Job Benefits:

- Competitive Pay
- Transportation allowance provided
- Health Insurance (Day 1 HMO w/ dependents)
- Free daily meals
- Paid Time Off
- Company Equity

## About Snappr

## Company Overview
- **One-liner**: Snappr is an on-demand photography, videography, and AI visual content platform that helps enterprises and individuals create, scale, and automate visual content production.
- **Entity Type**: Private (funded; last known Series B)
- **Headquarters**: San Francisco, California, United States (with global distributed workforce; founded originally in Australia)
- **Founded**: 2017 (Snappr, Inc. incorporation in SF; roots trace back to 2016 in Australia)
- **Founders**: Matt Schiller (CEO)

## Core Business
- **Primary Industry**: Visual content creation / on-demand photography & videography; AI-powered image generation; SaaS workflow automation for creative production
- **Target Customers**: B2B enterprise (Fortune 500, marketplaces, e-commerce, real estate, food delivery), SMBs, and individual consumers (B2C)
- **Mission or Purpose**: “Help you turn pixels into success, with inspiring visual content that pays for itself” – streamlining high-volume and individual visual content workflows through a unified platform ([snappr.com](https://www.snappr.com/))

## Products & Services
- **On-Demand Photography & Videography Marketplace**: Book vetted photographers/videographers across 57+ cities for real estate, food, e-commerce, events, portraits, and more; turnkey solution for single shoots to hundreds of thousands of images ([snappr.com](https://www.snappr.com/))
- **AI Image Generation & Editing**: AI-generated and AI-enhanced visuals aligned with brand guidelines, with a human creator “in the loop” to ensure 100% usable output ([cbinsights.com](https://www.cbinsights.com/company/snappr))
- **Enterprise SaaS Workflow Platform**: No-code workflow builder with integrations (Dropbox, Amazon S3, Salesforce, Zapier, Google Sheets) to automatically trigger photoshoots, edits, and content delivery ([snappr.com](https://www.snappr.com/))
- **API for Visual Content Production**: Programmatic content production directly from customer applications – ideal for marketplaces onboarding new products or partners at scale ([snappr.com](https://www.snappr.com/))
- **Creative Guidelines Management**: Centralizes brand and creative specs into production workflows, ensuring consistency across every image and video ([snappr.com](https://www.snappr.com/))

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding > $40M (notable: $10M Series A in 2020, $28M Series B in 2022; earlier seed/angel rounds) ([cbinsights.com](https://www.cbinsights.com/company/snappr)); Estimated annual revenue: $12M ([linkedin.com](https://linkedin.com/company/snappr))
- **Notable Investors/Partners**: Y Combinator, Basis Set Ventures, Yes VC, Foundry (led Series B); key customers include DoorDash, Redfin, Instacart, and 73% of the Fortune 500 ([snappr.com](https://www.snappr.com/), [cbinsights.com](https://www.cbinsights.com/company/snappr))
- **Growth Signals**: 250M+ photos captured; served 73% of Fortune 500; EU expansion launched in 2022 with multi-language support; 315 employees (+2.1% YoY) distributed across 20 countries; 98 active job postings with +653.8% yearly posting growth ([snappr.com](https://www.snappr.com/), [linkedin.com](https://linkedin.com/company/snappr))

## Competitive Advantages
- **Scale & Trust**: 250M+ photos and major enterprise logos (DoorDash, Redfin, Instacart) demonstrate proven delivery at Fortune-500 scale ([snappr.com](https://www.snappr.com/), [cbinsights.com](https://www.cbinsights.com/company/snappr))
- **AI + Human-in-the-Loop**: Unique combination of AI-generated imagery with guaranteed usability via creator review – an edge over pure AI or pure marketplace players ([cbinsights.com](https://www.cbinsights.com/company/snappr))
- **Automation & Integration**: Workflow builder, API, and brand-guideline enforcement turn a one-off photoshoot into a systematic, scalable content engine ([snappr.com](https://www.snappr.com/))
- **Global Creator Network**: Distributed photographer/videographer network across countries and cities enables rapid on-demand coverage and localized shoots ([linkedin.com](https://linkedin.com/company/snappr))

## Strategic Focus
- Expand European presence and localization after EU launch (French, Italian, Spanish, German, Dutch) ([cbinsights.com](https://www.cbinsights.com/company/snappr))
- Deepen AI image generation capabilities while maintaining “creator in the loop” quality guarantees ([snappr.com](https://www.snappr.com/))
- Grow enterprise SaaS/API automation for high-volume clients (marketplaces, food delivery, real estate, e-commerce) ([snappr.com](https://www.snappr.com/))
- Continue scaling the creator-side ecosystem to meet on-demand demand globally ([linkedin.com](https://linkedin.com/company/snappr))

## Why Work Here
- **Culture**: Emphasis on “extreme ownership,” purpose-driven teamwork, and “analytical creatives” – a multi-hatted environment where autonomy and quality are core ([snappr.com/careers](https://www.snappr.com/careers))
- **Remote/Hybrid**: Distributed across 20 countries (notably Philippines, US, Australia, Colombia, Canada); some roles are on-site (e.g., Metro Manila) but global remote/office mix is common ([linkedin.com](https://linkedin.com/company/snappr))
- **Growth & Impact**: Strong hiring momentum (+653.8% YoY job postings) and a track record of promoting internally; opportunity to work on AI-meets-creative products used by global brands ([linkedin.com](https://linkedin.com/company/snappr))
- **Employee Sentiment**: 4.2/5 employer rating across 293 reviews (compensation 4.4, culture 4.3, work-life 4.2, career 4.2) ([linkedin.com](https://linkedin.com/company/snappr))

## Sources
1. [snappr.com](https://www.snappr.com/)
2. [snappr.com/careers](https://www.snappr.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/snappr)
4. [linkedin.com](https://linkedin.com/company/snappr)
5. [cbinsights.com](https://www.cbinsights.com/company/snappr)

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