---
title: 'Support Operations Specialist II at OneImaging'
canonical: 'https://feeny.ai/job/support-operations-specialist-ii-oneimaging-remote-f81xqzy73n3b'
type: 'job'
last_seen: '2026-09-10'
---

# Support Operations Specialist II at OneImaging

- **Company:** OneImaging
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/oneimaging/jobs/4388442009

## Job description

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

## About the Role

OneImaging is building out its internal IT helpdesk to support a growing organization of approximately 300 employees. We are seeking a Tier 2 IT Support Operations Specialist to serve as the escalation point for complex technical issues that go beyond first-touch resolution. This role owns root-cause troubleshooting, systems and identity administration, and the technical depth that keeps our support operation reliable as it scales. You will partner closely with the Tier 1 Specialist — handling escalations, mentoring on complex tickets, and helping standardize how recurring problems are diagnosed and resolved. As a small team of 3, this role will also cover Tier I support as needed.  This role reports directly to the Director of IT Operations.

## Key Responsibilities

- Own escalated tickets from Tier 1, diagnosing and resolving complex hardware, software, networkconnectivity, and access issues with independent judgment.
- Perform root-cause analysis on recurring problems and partner with the Director to drive permanent corrective fixes rather than repeat break-fix work.
- Administer identity and access systems, including Google Workspace administration, group and access management, and endpoint/device management (MDM, Context-Aware Access).
- Support and troubleshoot core business applications, integrations, and vendor-specific software escalations.
- Configure, image, and deploy endpoints; manage device lifecycle, patching, and endpoint security in coordination with IT Operations.
- Mentor the Tier 1 Specialist by reviewing closed tickets, sharing troubleshooting techniques, and shadowing on complex issues.
- Build and maintain knowledge base articles, runbooks, and documented escalation paths that raise first- touch resolution rates over time.
- Coordinate with third-party vendors and internal stakeholders to resolve multi-faceted incidents, tracking them to closure in Linear.
- Contribute to the monthly reporting and recurring-problem analysis the Director produces, surfacing trends from the escalation queue.
- Support IT projects, rollouts, and process-improvement initiatives as the support function matures.

Required Qualifications

- 3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting.
- Strong Windows and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity).
- Hands-on experience administering Google Workspace or Microsoft 365, including identity, access, and group management.
- Experience with endpoint/mobile device management (MDM) and endpoint security.
- Proficiency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits.
- Excellent problem-solving skills and the ability to work escalations independently through to root cause.
- Strong written and verbal communication, with the ability to mentor junior staff and explain technical concepts to non-technical users.
- Associate's degree in IT or related field, or equivalent experience; high school diploma or GED required.

## Preferred Qualifications

- CompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification.
- Scripting or automation experience (PowerShell, Python, or Google Apps Script) to eliminate repetitive support tasks.
- Experience supporting a healthcare or other regulated environment, including HIPAA and PHI handling.
- Experience with Slack administration and helpdesk automation tooling (e.g., Linear Asks intake, ClearFeed).
- Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement [here](https://www.ic3.gov/Home/ComplaintChoice) and to candidateprotection@oneimaging.com.

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@oneimaging.com.

## About OneImaging

## Company Overview
- **One-liner**: OneImaging is a comprehensive radiology network that reduces the cost of medical imaging by up to 80% by connecting employers, health plans, and members to a national network of accredited imaging centers with transparent pricing.
- **Entity Type**: Private (Series A)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2022
- **Founders**: Elan Adler (CEO)

## Core Business
- **Primary industry**: Healthcare IT / Medical Imaging / Health Tech
- **Target customers**: B2B — employers and health plans (membership is employer-sponsored); B2C — individual members who receive imaging services
- **Mission or purpose statement**: "To bring clarity, connection, and care back to medical imaging. No detours. No missing files. No surprise bills. Just imaging that works — for everyone." [oneimaging.com](https://oneimaging.com/about/)

## Products & Services
- **OneImaging Network**: A national network of 4,800+ accredited imaging centers offering MRIs, CT scans, ultrasounds, mammograms, X-rays, and more. Members get upfront pricing, online booking, and flexible payment options (HSA/FSA, credit/debit). [oneimaging.com](https://www.oneimaging.com/)
- **Employer/Health Plan Solution**: An integrated platform that orchestrates imaging appointments, manages prior authorizations, and provides cost transparency to reduce employer healthcare spend. Members see exact costs at booking and save an average of 72% per exam. [oneimaging.com](https://www.oneimaging.com/)
- **Care Navigation**: Dedicated care navigators provide hands-on support throughout the imaging process, from scheduling to post-exam follow-up. [oneimaging.com](https://www.oneimaging.com/)
- **Upcoming Features**: Real-time AI decision support, seamless image sharing, and frictionless onboarding tools for providers (as stated on their about page). [oneimaging.com](https://oneimaging.com/about/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$70.0M** raised across 5 rounds (Pre-Seed, Seed, and Series A) [linkedin.com](https://www.linkedin.com/company/oneimagingradiology)
- **Notable Investors/Partners**: Vy Capital (led Series A), XRC Ventures, Necessary Ventures [linkedin.com](https://www.linkedin.com/company/oneimagingradiology)
- **Growth Signals**: Headcount of 78 employees (+244.4% YoY); serves over 2 million members nationwide; operates in 5 countries (US, Mexico, Philippines, Canada, Turkey); 12 active job postings; LinkedIn followers grew +220.3% yearly [linkedin.com](https://www.linkedin.com/company/oneimagingradiology) [oneimaging.com](https://www.oneimaging.com/)

## Competitive Advantages
- **Transparent Pricing**: Members see exact costs upfront before booking, eliminating surprise medical bills — a major pain point in US healthcare.
- **National Network**: Access to 4,800+ accredited imaging centers with national coverage, giving members choice and convenience.
- **Insurance Integration**: Works with insurance plans so all exams count toward deductibles and out-of-pocket maximums.
- **Employer Value Proposition**: Average 72% member savings and 4,800% ROI for employers, making it a compelling cost-containment solution.
- **Technology Platform**: End-to-end orchestration from order to payment, with planned AI decision support and real-time image sharing.

## Strategic Focus
- **Network Expansion**: Continuing to grow the national network of imaging centers and provider partnerships.
- **AI Integration**: Building real-time AI decision support to improve diagnostic accuracy and workflow efficiency.
- **Provider Onboarding**: Developing frictionless tools to let any provider join the network in minutes.
- **Member Growth**: Scaling the employer-sponsored membership model to reach more organizations and their employees.
- **International Operations**: Already operating in 5 countries, suggesting global expansion ambitions.

## Why Work Here
- **Remote-First Culture**: OneImaging offers a full-time remote work program, with most engineering roles listed as remote (US-based). Some roles are hybrid or in-office in Miami. [builtin.com](https://builtin.com/company/oneimaging)
- **Engineering Stack**: Modern tech stack including TypeScript, React, React Native, Next.js, PostgreSQL, and Salesforce. [builtin.com](https://builtin.com/company/oneimaging)
- **Compensation & Benefits**: Offers employee stock purchase plan, performance bonuses, pay transparency, generous PTO (unlimited policy), and modern technology across teams. [builtin.com](https://builtin.com/company/oneimaging)
- **Culture Highlights**: Managers offer consistent feedback loops, encourages autonomy and ownership, and provides strong career growth opportunities. [builtin.com](https://builtin.com/company/oneimaging)
- **Rapid Growth Trajectory**: Headcount grew 244% YoY, indicating strong momentum and promotion/advancement opportunities.
- **Meaningful Mission**: Directly improving healthcare access and affordability — "Clarity in every image. Certainty in every decision." [oneimaging.com](https://oneimaging.com/about/)
- **Active Hiring**: 12 open positions across Engineering, Data Science, Product, Operations, and Sales, including remote roles. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/oneimaging)

## Sources
1. [oneimaging.com - About](https://oneimaging.com/about/)
2. [oneimaging.com - Homepage](https://www.oneimaging.com/)
3. [linkedin.com - Company Profile](https://www.linkedin.com/company/oneimagingradiology)
4. [builtin.com - Company Profile](https://builtin.com/company/oneimaging)
5. [job-boards.greenhouse.io - Careers](https://job-boards.greenhouse.io/oneimaging)

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