---
title: 'Support Representative, Tier One (Youth, Club and High School) at Hudl'
canonical: 'https://feeny.ai/job/support-representative-tier-one-youth-club-and-high-school-hudl-lincoln-zw6tw9mq92ny'
type: 'job'
last_seen: '2026-11-11'
---

# Support Representative, Tier One (Youth, Club and High School) at Hudl

- **Company:** Hudl
- **Location:** Lincoln, NE
- **Compensation:** $40k
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/hudl/jobs/8346786

## Job description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the [Top 100 Inspiring Workplaces](https://www.hudl.com/blog/hudl-2026-top-100-inspiring-workplaces?utm_medium=internal&utm_source=job-ad&utm_campaign=26_NA_talent_job-ad&utm_content=1org_learn-more_blog-link_learn-more_2blog_organic_3ctw).

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

## Your Role

As a Support Representative, you'll work directly with our users, answering any questions they might have via phone, email and online chats. Our department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.

Your responsibilities will include:

- Thrive on the front lines. You'll be our users' first point of contact, answering calls and emails ranging from how-to questions to technical troubleshooting about all our products and features.
- Help teams and athletes win. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.
- Listen. You’ll empathize with our users and respond with creative solutions.

Location

This role will be based out of our headquarters in Lincoln, Nebraska, so we’re only considering candidates who live near this location or are willing to relocate. Our anticipated start date for this position will be January 25, 2027.

Must-Haves

- Empathy. You can easily put yourself in someone else's shoes to find them the best solution.
- Eager. You want to work directly with our users to help them achieve their goals.
- Communication skills. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.
- Flexible. You show composure and resilience in a dynamic and demanding environment.

Nice-to-Haves

- Customer service experience. The way we speak and interact with customers matters. A previous role in a customer setting would ensure you know how to present information in various situations.
- Technical know-how. You have hands-on experience working with tech and can guide our users through troubleshooting processes.
- Team-oriented. You can collaborate with coworkers to research and resolve technical issues.
- Experience using a CRM system. If you’ve used platforms like Salesforce, Zendesk, etc., you’ll be better equipped to feel confident using them for day-to-day duties at Hudl.

Our Role

- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and more) so you can enjoy your personal life too. Plus, every five years, we give you a paid sabbatical to unplug and recharge.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We're always investing in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
- Take care of your mental and physical health. Medical plans tailored for you and your family—including vision, dental, and fertility benefits—and stay supported with our EAP and Employee Resource Groups.
- Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

## Compensation

The annual pay for this role is displayed below.

Annual Pay $40,000—$40,000 USD

Privacy Policy

[Hudl Applicant and Candidate Privacy Policy](https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy)

## About Hudl

## Company Overview
- **One-liner**: Hudl provides a sports technology platform that helps teams capture, organize, analyze, and learn from video and data.
- **Entity Type**: Private (venture-backed, growth stage)
- **Headquarters**: Lincoln, NE, USA
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Sports technology, video analysis, data analytics
- **Target customers**: B2B – teams, coaches, athletes, and recruiters at youth, high school, college, and professional levels across 40+ sports
- **Mission or purpose**: “We believe in the power and potential of sports.” – helping athletes, coaches, and teams reach their potential through accessible insights. [hudl.com/](https://www.hudl.com/)

## Products & Services
- **[Hudl Platform](https://www.hudl.com/)**: SaaS for video organization, AI-powered analytics, and performance insights. Used for live streaming, post-game analysis, and recruiting.
- **[Hudl Focus](https://www.hudl.com/)**: AI-powered, hands-free camera that automatically captures and streams game footage.
- **[Hudl Titan](https://www.hudl.com/)**: Another camera model (likely a higher-end option for professional-level capture).
- **Data & Analytics Services**: AI tagging, automated stats, and custom analytics delivered by Hudl’s analyst team and algorithms.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Not publicly available (revenue and funding details not disclosed)
- **Notable Investors/Partners**: Not publicly available; recent partnership with Valor FC (May 2025) as Official Player Performance Insights Partner. [hudl.com/](https://www.hudl.com/)
- **Growth Signals**: Global offices in 10+ countries (US, UK, Netherlands, India, Spain, Italy, China, Japan, New Zealand, Australia); actively hiring across engineering, sales, and product roles; named one of Newsweek’s 2023 Top 100 Most Loved Workplaces. [hudl.com/jobs](https://www.hudl.com/jobs) | [job-boards.greenhouse.io/hudl](http://job-boards.greenhouse.io/hudl)

## Competitive Advantages
- **End-to-end ecosystem**: Combines hardware (AI cameras) with software (video, data, analytics) in a single platform, reducing friction for teams.
- **AI at scale**: Uses machine learning to automatically tag plays, generate stats, and surface insights across 40+ sports.
- **Global trust**: Used by millions of athletes and coaches worldwide, from grassroots to elite levels.
- **Community & culture**: Strong emphasis on belonging and inclusion, with employee resource groups and annual inclusion reports. [hudl.com/about](https://www.hudl.com/about)

## Strategic Focus
- **AI integration**: Deepening AI capabilities for automated analysis and insights.
- **Global expansion**: Building presence in new markets (e.g., recent partnerships in North America and Europe).
- **Product breadth**: Continuing to develop hardware and software that serve every level of sport.

## Why Work Here
- **Culture**: “A Culture Built on Belonging” – employee resource groups, inclusive leadership training, and annual inclusion reports. [hudl.com/about](https://www.hudl.com/about)
- **Flexibility**: Flexible remote work policy with offices in 10+ countries; many roles are fully remote. [hudl.com/jobs](https://www.hudl.com/jobs)
- **Benefits**: Free health insurance premiums, 14 weeks paid parental leave (birth parents), 8 weeks for non-birth parents, flexible PTO, paid sabbatical every 5 years, company-wide breaks, fitness credits, fertility support, 401(k) match, and free lunch at Lincoln HQ with on-site childcare. [hudl.com/jobs/benefits](https://www.hudl.com/jobs/benefits)
- **Engineering culture**: “The best tech for teams, built by the best team in tech” – emphasis on continuous learning, professional development, and trust-based autonomy. [hudl.com/about](https://www.hudl.com/about)
- **Recognition**: Newsweek’s 2023 Top 100 Most Loved Workplaces. [hudl.com/jobs](https://www.hudl.com/jobs)

## Sources
1. [hudl.com/about](https://www.hudl.com/about)
2. [hudl.com/jobs](https://www.hudl.com/jobs)
3. [hudl.com/jobs/benefits](https://www.hudl.com/jobs/benefits)
4. [hudl.com/](https://www.hudl.com/)
5. [job-boards.greenhouse.io/hudl](http://job-boards.greenhouse.io/hudl)

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